Pacific Power Reviews

If I could give this a huge zero I absolutely would! At first it was great but something changed & now ive spent 2 months trying to get back on it. Password or ID number doesn’t match, so i called them & got their help. Signed on & things were great. Next week go to sign on & password don’t match. Tried to fix it on my own & again had to call them & again change my password. Took them 20 minutes to get a password PacificPower would accept. Wrote it down of coarse, signed off & signed back on with the rep still on the phone. Went through great was back on. Hang up from her & decided to try again & again password unacceptable. Since then I’ve tried several more times. Im so done with this CR-APP!! Im deleting PacificPower once I’m done with this review. Everything was fine until they had to go mess it up!

I’ve used PacificPower for almost a year. Each and every month it resets so it no longer recognizes facial ID. Why even offer biometrics if it resets every time this requiring complete userid and password? So frustrating. Add to that the oft requirement of choosing a new password (every month I get the same message when face id doesn’t work “We have updated our security guidelines. Please choose a new password.” EVERY MONTH!
I think it’s time to return to a paper bill and a check mailed payment. It will allow Pacific Power to recognize the pain of inefficiency and, perhaps, fix the digital access.

Face recognition never works. Makes you manually log in each time just to get it to work. Doesn’t need to be this secure since I’m never going to worry about someone logging into my account to pay my bill for me since that’s all PacificPower is for.

Face ID never stays, I set it up every time I log in but without fail, I have to use my password to log in every time. Love that people have been complaining about this for more than three years and it’s still not fixed 🙃

PacificPower offers facial recognition but it doesn’t actually work. Looking at the other reviews, this has been a problem for more than 2 years. Is anyone at Pacific Power even paying attention to these reviews?!

Every time I go to use this it tells me I have to log in to use the facial recognition. Why have it if it resets every 30 days when it’s an app people use to pay a bill once a month? This is extremely aggravating! Every month I have to make a new password

PacificPower makes you change your password once a week. It is the worst and most irritating app I have ever had on my phone. You would think that a company like pacific power would try a little harder to no have such a poorly designed app. I would be embarrassed to have this represent my company. No stars!

PacificPower will not remember my password. That’s literally all I care about. Every time I log in it asks to use biometrics? Does not work. Won’t remember my password or login even if not using biometrics. Is anyone else having this problem? Every single month! It’s infuriating. That’s all.

PacificPower used to be fine - nothing special, but no major complaints. However, I can’t even log into my account anymore so I am forced to use their website. If users can’t log in to their account, it doesn’t matter if it’s the most amazing app experience in the world. Would give zero stars if I could.

PacificPower hasn’t worked properly for years. Every time I go to sign in it says I need to enable Face recognition. I sign in and enable face recognition but next time I go to sign in it says again that I need to enable face recognition. It’s easier just to log in on the website which doesn’t have the issues the useless app has.

Every time I login to pay my bill on my app on my phone I login with my facial ID and then I have to sign in and it’s always ask me a password nothing will be remembered and if you forgot your password, they will send you a link to your email address and when you click the link that does not work figure this one out!!!!

PacificPower works fine but it frequently requires me to enter my password because my Face ID authorization has expired. Other apps are able to use Face ID without me having to reauthorize it every week or two, why can’t PacificPower?

Features don’t work as advertised, contact links are broken, it shows incorrect account data, just a sad implementation

As a customer of Pacific Power I was hoping for an easier way to gain access of my account through an app. Unfortunately, there was no way for me to update my email address on PacificPower . When I was locked out I called the number that I was redirect to and wasn’t given helpful information. Now, I’m going to have to resign up as a new user.

Ever since they went to smart meters you can’t see the usage as cost. You used to be able to compare your bills from previous months up to two years.

The “Pay Now” option blends in to the rest of the screen. It needs to actually look like a button. It just looks like text on the page.

I used PacificPower to report a power outage at my rural home. It was repaired in about an hour and ended up a rodent had chewed the transmitter at the bottom of the driveway. The PPL service guy drove up to the house to check that power was on. They will be back in s week for further rodent incasement. PacificPower worked GREAT and the service was awesome. Thank you PPL!

Makes life easy! As a millennial, i can tell you PacificPower makes payment super easy! It’s convenient, easy to use! I may be a millennial, but I pay my own bills and PacificPower makes it super easy to make the payments on time!

I just paid my bill! It was easy!!! Hurry up and download PacificPower if you use Pacific Power!!!!

I’ve never had any major issues about PacificPower. Always worked well. Occasionally makes you log in (if you use Touch ID) but it’s all good!