Power Sync for Fitbit Reviews

by Typinggirl

When I first purchased PowerSync, it was OK, but lately it has been writing errant information to the apple health app and another health app. It’s writing incorrect weights, and I don’t know where it is pulling this information. This is not a weight I have ever entered since I have had a smart phone, as I haven’t weighed this for at least 30 years. I delete the incorrect logs and within two days it’s writing the incorrect information to the health app again, and deleting the correct information. I disabled the weight option from Fitbit, and it didn’t make any difference. Within two days, PowerSync was writing incorrect information again. I ended up deleting PowerSync completely, because I could not get it to stop doing this. At this point it was just a waste of $7.99. I tried clicking on the link for app support, but it just took me to information about PowerSync , and there was no way to contact anyone for support, so that’s why I’m leaving this review.

by Mechanesthesia

I actually paid for lifetime access to PowerSync and I just had 3 years of my weight data completely messed up because of PowerSync.
PowerSync takes your “starting weight” from Fitbit which is obviously as it says your “starting weight,” not your weight everyday. Fitbit obviously is meant to track your exercise not your weight.
The person who programmed this made it so your “starting weight” will be listed as your weight EVERY DAY at midnight.
So good luck if you’re actually keeping track of your weight trends.
I just ruined 3 years worth of my weight data from Withings which I’ve had for 10 years because it synced with the faulty weight data from Apple Health which came from PowerSync.
Even if I remove all the data points from Apple Health there is no way to remove them from Withings after I synced with them with the faulty data and u would literally have to delete the weight records EVERY DAY for the last 3 years to fix this. I’m so extremely frustrated by this experience.

by SEH68

PowerSync offers no choices - you sync everything, but then multiple times (This is the only data feeding into Health - it’s not adding onto Health data as there isn’t any.). Purchased on Monday as I needed to upload my Fitbit Data to Health (as I don’t use Health) - stopped using on Thursday as discrepancies (to Fitbit) are so off. Paid for lifetime, thinking this can’t be difficult- big mistake - use FITIV (free and MANY options to customize, unlike PowerSync which just syncs everything (including information you may not want).

Tried to contact Customer Service, to give them a chance to help me out. No response. It’s the least I can do for everyone to warn you before you too loose money, as having purchased lifetime I get no refund, despite PowerSync not once syncing the correct data.

by Skwarepeg

My purpose in downloading PowerSync was to sync my FitBit with Apple Health. I use my FitBit to track steps and don’t always have my phone with me. Therefore the FitBit steps are correct; iPhone’s steps are not. When it syncs with Health with PowerSync, the steps are added — not synced. In reviewing the FAQ, I read that it’s just how it is. Consequently the Apple Health data is inaccurate, as is the data in any app that reads/uses Apple Health recorded steps. I am disappointed in PowerSync . If the steps are not of concern to you and you want the other data synced, then this will probably work for you. Note that auto-syncing is only available in paid app. If it had done what I wanted, I would have been fine with a manual sync in a free app.

by Noelle1209

I’m glad I took the time to read the other reviews. When PowerSync asked for my Fitbit login info, I decided to re-read their FAQs, which mentions NOTHING about your privacy, nor your protection for logging in with Your Fitbit credentials. Please be cautious before you hand over this info. After I saw nothing about the protection of my privacy, and credentials, I decided to read other reviews. It seems this developer has some shady practices. Others have commented on how they are required to give a 5 Star review before they can use this “free” app. Any developer who requires this, likely has no concerns for my privacy and information! Stay away. PowerSync is getting deleted.

by Miimarii

I don’t understand well enough how all of this works, but before I got my FitBit Charge 4, I was using one of the Letscom fitness trackers. However the VeryFitPlus app sent data to Apple Health, it would filter out redundant steps between tracker and the phone.

But Power Sync just dumps all the data on top of it without removing redundant data, so it’s taking 22k steps counted on the Fitbit and adding them to the 17k steps the iPhone recorded from the same time. Maybe it works better if you pay for the auto sync, but I don’t want to have to delete all my iPhone-collected step data every day when I sync from the Power Sync.

Gonna uninstall PowerSync. Not worth it.

by RJScovill

Every now and then I am able to get real-time readings on my heart rate, just as I did before Apple decided to block the connection between my Fitbit and my iPhone. Then, running can be such a joy. Unfortunately, most of the time, I have to constantly refresh or guess at my heart rate from physical manifestations.

This is on my old phone that doesn’t connect with my phone line. My new iPhone is even worse because it usually says “Looking for device” — “No device found.” What a disappointment that Apple would choose to use such bullying tactics to try and force sales of its Apple Watch, even after I purchased PowerSync that is supposed to link my Fitbit results to Health.

by Slb12790

While in general, PowerSync does what it is supposed to - the most recent updates can only be described as irritating. I realize that the developer wants customers to buy a subscription, but if they are going to offer a free version there should be a way to opt out. I’ve been using the free version for over two years and starting recently it is nearly impossible to opt out. EVERY TIME I attempt to sync, the prefilled “upgrade to subscription” screen comes up. That’s ok - but it is nearly impossible to X out of the screen to get back to the sync screen. Most days I’ve had to kill PowerSync once or twice and start over. Yesterday, I was trying to do just that however ended up approving the already prefilled one year purchase ... and then there was no going back. I now have a one year subscription that I would NEVER have purchased. I would either have tried the subscription out for only one month at a much lesser cost or purchased a lifetime subscription for only two dollars more. Ugh!

by James McNamara 5217

There are many many features about the Fitbit that I find enjoyable, but there is one feature that I have a hard time with understanding why a huge organization like yourself has a product of a watch that does not tell time, I have tried for over a year to find a feature inside of your application that will adjust the time to the accurate time .
On many occasions my watch has gone dead and then I would charge it, after charging the battery on the watch the time was never reset, hi power sink the watch multiple times during the day but it never ever updates the time, so I have a watch that I spent a lot of money on that does not tell time

by Seth Wr

I love PowerSync ! It’s easy to use and it’s helpful to put my Fitbit stats in my apple health app to keep my stats on my phone when the Fitbit app won’t load. However, I just recently purchased the auto sync feature because I’d go weeks without syncing and I come to find out, it’s not auto syncing! It says it’s on but the last time it shows it synced was when I manually synced it. The problem I’m having is I can’t seem to figure out how to contact the developer to get this issue fixed.

by ApolloTrevor

PowerSync did a very fast sync of over 10,000 data points from my Fitbit which I got 3 years ago. As mentioned in the description and other reviews, some data is averaged by Fitbit so you can’t bring everything over precisely.

It’s worth noting that this does not bring over data on exercise time (which is probably one of the most important things to have), and only brings 1 year of heart rate data (while everything else like sleep, step count, etc. brought all 3 of my years).

Still, I would recommend to anyone using or transitioning away from a Fitbit, but keep in mind the caveats of the data sync.

by Mike In Roanoke, VA

I was pleased to find that PowerSync worked flawlessly — data transferred, messages indicating progress were very clear ... in short PowerSync is pretty solid. I was disappointed to discover that the sleep data did not transfer directly into Apple health. Fitbit is very protective of the raw data that is collected while you sleep and will not allow it to transfer in full to external apps.

by Misslou_78

It works fine overall and mostly as described. The limitations are because of Fitbit’s policies, not PowerSync . The only actual criticism I have is that heart rate data is not a read or write option in the Apple Health permissions-neither is workouts although that one isn’t advertised.

As for the those complaining about how their data is screwed up, etc. they just don’t actually know how to use the Health app to prioritize data or delete what doesn’t look right.

by Juggs58

The watch doesn’t automatically change time and trying to find where to change it . Had been a nightmare. And when the watch goes dead it messes up the time. I have looked everywhere to find how to change it. I have hit restore several times , hoping to change the time. Now I keep losing my info. Still can’t find where to change time zones. Or the time period.

by Sov5

The reason I purchased PowerSync, like many others who have tried it, was because I was hoping that this would be the answer to my problem of organizing all of my health data in one place. While it does bring in some data, Fitbit’s own data share policies are more of a hindrance to PowerSync’s potential than PowerSync itself. Fitbit has gathered multiple data points but only allows an average to be shared and added to Apple Health data. If the developers and Fitbit could continue to work out their issues, I believe that PowerSync has great potential. As a Fitbit owner, the data is mine. Fitbit collects it because I bought their product. How I choose to use my data is my business. So long as I grant permission to a 3rd party such as PowerSync developer, then I should be allowed to share that data.
Until there is better cooperation between this developer and Fitbit, you should know this is not the answer you are looking for to solve your Apple Health data management issue.

by PIckett3

This is great! With a few taps I clear any steps and mileage recorded in Apple health app: this is necessary to avoid double counting and is not the fault of PowerSync but the fault of the way Apple has coded their app. I hit Power Sync and it inputs all my Fitbit data to Apple app immediately. Before PowerSync I used to have to input it all manually, one piece of data at a time; this is so much easier and quicker. A bonus is Power Sync never bugs me for a review or hits me with annoying ads: it just does its job quietly and accurately.

by Applezing

I used the free version of PowerSync for several months, then decided I would upgrade to the paid version to get auto-sync. It took me a day or two to realize that you have to turn Background App Refresh on in my phone’s settings for auto-sync to work, but now it works like a charm! I’d been a bit nervous about the upgrade after reading reviews that said auto-sync didn’t work, so I thought I’d post one to confirm that it does as long as your settings are correct.

by SleepyMiranda

All the other Fitbit to Apple health sync apps charge you, this one is free to sync but you can pay for it to auto sync. I was purely happy with the ability to sync it without paying so much I paid for the auto sync! I just simply wanted to sync my Fitbit to my Apple health as my calorie counting app doesn’t have a Fitbit sync and because I’m always active without my phone, my steps were just not right. Plus now my Adventure sync for Pokémon go will be so nice to have active again! Never used it because I don’t carry my phone 24/7. Ahhh, anyways, install it. It’s great. It’s the job done perfectly. Thanks for offering the sync for free, it’s what encouraged me to support you guys. <3

by Steel Penny1943

I am only reviewing this after the coercion perpetrated by the developers. When I saw that I could not use PowerSync again until I gave it an exaggerated review, I nearly deleted PowerSync to search for a new one that does the same thing. I opted to overstate my review because it is a good app for syncing the information I want.

My Kate Spade hybrid watch syncs steps to Apple Health but not sleep. PowerSync allows the sleep data from my Fitbit flex 2 device to sync to Apple Health. Any extra naps taken won’t sync but that’s Fitbit’s fault. Hopefully Fitbit will allow complete syncing with Apple Health.

I use the large band with my flex 2 so that I may attach it to my ankle when I use a stationary bike or elliptical with no arm movements, since the smart watch won’t fit around my ankle.

by Kr219

PowerSync is easy to use and puts my Fitbit data into Apple Health without me having to do anything but go into PowerSync and hit sync. They do have a paid version that will automatically sync if you don't want to have to go into PowerSync every couple of days to sync your Fitbit data. I'm happy PowerSync is available since I have a Fitbit scale and don't want to manually put that information into Apple Health. I haven't experienced any issues so far with it and I've had it for a couple weeks now.

by Teamramrod13

PowerSync is great in the sense that it does exactly what it is supposed to do but I have one huge issue with it that is keeping me from giving it a much better rating. Every time you open PowerSync and go to push the sync button, a screen pops up to purchase the “auto sync” version. There’s no way to have it to ask you later to lessen the frequency of it popping up. Also, right below the sync button is another button to “turn on the auto sync” which brings you to the exact same screen to purchase it as well. PLEASE STOP WITH THE POP UP TO PURCHASE THE AUTO SYNC!!! We get it!!! If it you want a better review quit the pop up every time you sync your data!!!!!

by Uhhhfjg

Information grab from my Fitbit Aria and imported to Apple Health is not correct. This software auto populate my weight, BMI and other information with its own data and not mine. The data also contained wrong time and date as well. Don’t even thing about purchasing auto sync. You have to leave it running for it to auto sync and sometime it doesn’t even do that. You have to do it manually. So there is no point in purchasing auto sync. I have sent 2 emails to the developer without and respond. I want my refund!!!!

by JeffdaRev

I was in love with PowerSync at first. I use both a Fitbit and Apple Watch so I record with both devices. I would leave my watch in the locker while working out and only use my Fitbit. After exercising and showering I would use this sync app. It said it was a success and I was so excited. Until I realized my #’s didn’t match up.

So apparently PowerSync only works if you deactivate your Apple Health app totally and then sync. For example, both devices would read 2,000 steps. After working out my Fitbit would show and extra 4,000 steps for a total of 6,000 steps for the day.

But after syncing my Apple Health shows 8,000 steps for the day. So really PowerSync only MOVES the number to Apple Health not truly “Synching.”

I’m going to try and see if I can turn off Apple Health completely and then sync my info at the end of the day. In this case it will move the # and then be done.

by BigIG1003

PowerSync definitely gets my Fitbit data to the Apple Health app. It doesn’t do so automatically. I have to go in every night and run the sync from PowerSync . I do not have to sync the numbers individually, so that’s a plus. Also, the step numbers can somehow increase during the syncing process. Many of the other numbers do sync. It’s not perfect and still needs some work, and at the same time it’s an inexpensive way to get my Fitbit data into Apple’s health app.

by NoveAurora

I bought the full version of PowerSync because I forget to manually sync it. The paid version supposedly auto syncs once a day. I have never had it auto sync. And I constantly have to “restore purchase” every time I open PowerSync . I have not force closed PowerSync in days (so it has been running in the background for a little over a week now) and it still won’t auto-sync. But it does sync manually, which is why 3 stars instead of less.

by Tykx

PowerSync does do the job of syncing, but I have yet to get auto sync to work. Don’t waste your money. Just use the free version and sync it manually because after over a year I still have yet to have auto sync actually work for me. 3 stars for syncing. To get the other 2 the auto sync needs to work and it needs to stop telling me my purchase has been restored and asking if I want to enable auto syncs EVERY time I open PowerSync .

by Lp.s

PowerSync has been working very well for me, but for some reason it does not have the option to sync flights climbed. This same developer has an older app, which is able to sync flights climbed, so I have to use that one to get the data into Health. Unfortunately that app does not have auto sync :( This would be perfect if it could do flights climbed

by TMJan

I have a Fitbit and wanted a way to sync my Fitbit steps with the health app that iPhone offers, since it is what my insurance company uses to offer incentives. I found this free app, and thought, "great!" I downloaded it and disabled health's ability to import the phone's calculations of my steps.

The good: It imports more than my step counts to the health app.

The bad: You have to remember to manually sync it.

The weird: It doesn't tell you the number of steps at different times of the day. It automatically says all the steps are taken at 11:00 pm, even in you are syncing at noon.

I'd love it if the times coincided with the times they were actually taken.

by JLJS

My weight loss app decided to start charging for integration with my Fitbit which I found really annoying. I was so excited to find PowerSync that allows me to write my Fitbit steps to Apple Health which then interfaces to my weight loss app for no charge. (I removed the phone steps in the Apple Health setup so there is no double counting.) I use the free version of PowerSync and just click to sync right after I sync my Fitbit with my phone. It works great every time.

by Eigenv1

Worked fine for a long period, then went to a $ 1.99 purchase (was for lifetime subscription at the time, which changed thereafter). Bought that and it worked fine for a while. Then got flakey and it was broken for an extended time but now in version 2.5 it started to work again. If it keeps working and if Touchberry honors the original lifetime price, I’m happy with PowerSync .

by Safe1913

When I first got my Fitbit I was entering all the information in Apple Health manually. What A Drag! I knew there had to be a better way…and there is. Enter Power Sync free version. Last thing, before I go to bed, I open Power Sync and touch Sync Now. All my Fitbit info is in Apple Health. The only thing with the free version is it logs everything as 11:00 pm. Oh well, until Apple decides Fitbit is worth communicating with, I’m not sweating the time. Thank you Power Sync free version!