Contact Mojo Support

by Jon9091

I signed up for this on the App Store when I saw a special deal to get the current version for Free...which was Pink Floyd, May 2017. Before the trial period of 30 ended you either had to cancel or you would be billed for the subscription. I let them go ahead and charge my account. The App ran terrible. Each page would take a good 5-10 seconds before it would finally snap into focus. So, when an update became available, I jumped at the chance, hoping for improvement. As soon as the update finished, I noticed I could no longer access my original Pink Floyd issue (which I was still reading). It said I had to purchase it again for $3.99. When I contacted their support staff, they insisted that my subscription didn't include this issue...even though I sent them screen shots showing them it became active on May 3rd. They're reasoning? Well, the issues actually go in sale early...so the May issue isn't included in a subscription that starts in May...even though you received the May issue as a sign up incentive. It's gone now just because I updated. If I want it, I have to pay for it again. These people have some of the *worst* customer support I've ever dealt with.
*Avoid*!

by Mrhonorama

Yesterday’s update was supposed to remove bugs from the app. Instead, it rendered the app inoperable. Even when it’s working, the complaints others have hold true. The app doesn’t save your place in the magazine. You constantly have to start over. The text is often missing words. Unfortunately, once the pandemic started, my physical subscription here in the States became worthless, as issues stopped arriving. So I’m stuck with this lousy app. Which doesn’t appear to work anymore.

by Waggleton P Tallylicker

Glad to know I apparently have to create an account (which is oddly frustrating to do so because it requires a customer number EVEN THOUGH I BOUGHT IT THROUGH THEIR STORE ON MY IPAD) to download a magazine that I paid $4 for.