Contact The Boston Globe Support

by StarmanDC

I’m very surprised at the number of positive reviews of the Globe’s app, as I find it a very unpleasant experience. Rather than streamlined and clearly labeled sections like top stories, politics, metro, business, etc, the app seems to first have top stories, and then as you scroll down, the same stories are repeated over and over. This is frustrating and makes no sense at all. I realize one can navigate by selecting the sections on the left side menu, but even here the stories appear up top and then again below. As a result, I rarely read the Globe, and stick to the NYT and Wash Post. They both have excellent apps that the Globe would do well to study and emulate.

by BellaNise

I love this paper. But I hate this app. It recognizes my subscriber login 10 percent of the time. When I try to read a section, away from the main landing page, it indicates that I’m not a subscriber. I am! I am pathing much more than my New York Times subscription! It only recognizes my login if I clear my cache every time I try to open the app, which is several t8mes a day. By the way, I’m computer savvy and clear my cache regularly. I contacted customer service and they were patronizing & not helpful. I’m calling ASAP to end this subscription. Btw, it’s sad and sneaky that I can only unsubscribe by calling them directly.

by OGlEastVillen

I’m not sure if it’s my account or something with the app . a month agoI had to re-login with a new account (I had let my old digital subscription expire and apparently I used a different email address so I ended up with a whole different account when I signed up again).Now the app is asking me to re-login every time I click a link from the home page - and when I login it takes me back to the homepage and does the same thing all over again. It says I’m logged in on the home page but doesn’t remember it when I try to read an article. So it’s completely useless to me at the moment -The only reason I still have it on my phone is to get the alerts,But if I want to read the link attached to the alert I have to go find it manually on safari or from Twitter or something.