Meta Ads Manager Reviews

Not only is the support for problem non existent & beyond generic but they don’t even try to personalize banning or solutions when they make a mistake & van the wrong person. Like they’ve banned me from paying for more ADs after I’ve already spent $200 I worked truly hard to get together as a single mother for my FB page that empowers women & is a support group that sometimes needs to use certain words like trauma or addiction simply to explain you can recover & spread hope. It needs to be case by case the trigger words. YET THERES PAGES ADVERTISING DEGRADING PHOTOS & CHILDREN IN NOTHING BUT UNDERWEAR CLAIMING ITS A KIDS LINGERIE LINE & THATS OKAY CAUSE ITS LABELED UNDER CLOTHING?! But I can’t provide a service helping women empower women & end bullying?!
And instead of providing a solution to this error on their part I’ve spent weeks messaging just to keep receiving the same generic message for weeks. So now I’ve lost all my advertising money to this group just for it to shut down my ability to advertise & waste all of the money I have trying to make a life for my child & help create a world of hope. DONT WASTE YOUR HARD EARNED MONEY OR WORK FIND A BETTER ADVERTISING PLATFORM FOR SURE. WORST EVER AND I NEVER REVIEW THINGS BUT I HAD TO PREVENT OTHERS FROM ENDURING WHAT IVE ENDURED.

MetaAdsManager makes me want to bang my head against the wall. It freezes, it doesn’t publish ads, even if it looks like the ad is active, it doesn’t actually publish but doesn’t let you know, what’s in MetaAdsManager doesn’t correspond well with what you see in a browser, adds disappear. What a disaster. I could understand the poor quality when it was first launched, but why is MetaAdsManager still so unbelievably poor quality? Obviously Facebook has a monopoly position, which is why I come back to it, but I really hope a new platform takes over, just because adversing on Facebook is such a stressful, frustrating, disastrous experience. And while I am a paying customer, there is no customer service. Barf, absolutely terrible.

1. From the create ad page select the carousel pictures option and select pictures. The user interface is foreign to iPhone users. You have to select a picture in the “carousel”, then change it with a picture in the tab interface for the image source. If you change the source tab often enough it will crash.
2. For some reason, it won’t link my Instagram account. When it reports the error, if you select the “Back” arrow, your work creating the ad is lost.
3. The settings icon is also foreign to iPhone users. When you select Report a problem, an error screen appears.

Facebook Ads Manager needs some more QA testing. I found these bugs trying to create my first ad.

Until I downloaded MetaAdsManager I always ordered advertising from Instagram app and it worked well. But since MetaAdsManager gives more opportunities for settings I decided to try it and after several times my add account stoped working. What happens now is when I set up the new advertising either on Instagram or in MetaAdsManager I receive a notification that my add was approved but nothing happens and add actually doesn’t run! And there is no way to fix it because it’s extremely complicated to even contact customer support to get any information about my case. So I just can’t use an advertising on my Instagram account anymore :((

Their support has been the worst thing I have ever experienced. The people that help you aren’t knowledgeable about fixing anything. Then they open a ticket and take forever to get back to you to just tell you that they can’t even address anything. They were not helpful and didn’t even try and troubleshoot any of my issues. I had to troubleshoot everything on my own. This platform is very bad and their support is awful. I moved my ads to google but I still have a shop on Facebook but it has many bugs which nobody knows how’s address, the experience with Facebook support has been frustrating to say the least!

I’ve emailed Facebook on multiple occasions after I found out that my Facebook account was compromised. Someone had created ads under my Facebook account and locked me out and made themselves admins. I’m unable to delete these ridiculous ads and have no control of the ad portion of Facebook. I never got a response from anyone at Facebook, and now I’m currently on deployment serving in the US Army I’ve been bombarded with these notifications for these ads once again. Facebook won’t help in any way. I hate your company and what it stands for when you can’t prevent fraudulent use of accounts, let alone stop it or want to help with correcting the issue.

MetaAdsManager is predominantly useless. On multiple occasions I just put it away and waited until I could get to my computer. Lately I’ve been using it to check ad performance, but even that is abysmal, only giving the most shallow stats. And you can’t get help. Don’t bother trying. Glitches cause an ad to stop and you’re basically screwed. Build another one and hope it survives. FB ads use to be available for phone support to fix that stuff. Then it was email. Then it was messages through the help center. Now it’s nothing. I doubt they’ll even read this review. So tonight the update they pushed out went ahead and just killed MetaAdsManager altogether. Maybe they’re just driving the last nail into its coffin.

Facebook seems completely disconnected from the people who actually pay this company by purchasing ads (unless you’re a VIP). Customer support is nonexistent. There is literally no contact information of any kind to use when you have a problem. It takes days to get a response through their help system and then they close your ticket before you can even confirm that they have fixed the problem. My account keeps getting locked for “unusual activity” with no explanation. My ads violate no policies and in fact get approved. If they spent one tenth of the effort on this that they do on tweaking the newsfeed for the millionth time, they would probably have a great service.

The ads do great if you target them right. The bad side is dealing with Facebook. Every so often they charge a lil’ more than they should. (They will fix it after a day or 2 of arduous efforts to contact almost non existing support). The tactics and trickery they use to scam you are amazing. Including the new update in which they invalidate small pages to be able to advertise specifically for likes. They always try to squish the small guy. Facebook hides organic content to thousands of followers and then gives you this scam machine to waste absurd amounts of money on a faulty service that constantly looks for a way to make you spend the most and once you reach people, they hide you again from them so you need to pay again. It’s truly abusive how this system treats creative people trying to branch out.

First off they banned my ads i did a review they answered back and said sorry it was a accident gave me my privileges back then 2 days later! They unpublished my page and deactivated my ads so they deny some ads ok understand but then they approved some ads then 2 days later disapprove thats so un-professional im looking into legal action as we speak facebook needs to get sued for this im building a class action and im sure im not the only one that had this problem its robbery you take peoples money they get good high percentages in there rankings you take that away without a warning literally even a email like hey make sure you change this or we will deactivate your account so we can fix it no just makes mistakes and then does it again 2 days later i have all this snap shot saved so this will hold in court you dont make a mistake then say sorry then 2 days later i do nothing different then ban us this will be addressed whoever's working that section in facebook needs to be fired making mistakes and no compensation is a big mistake

By “existing” I mean that there is a customer service that actually responds back, but all the answers are automatized without hearing my side of the story. The short story is that I was hacked by some Bulgarian and/or Russian people that made to ads in two occasions that charge my account for some advertisement that violated the terms of use of facebook. Facebook didn’t even bother to check in with me about what happened, but they were definitely interested in the money that they charged me, before blocking my account. If anyone from facebook sees this, please respond and help me with my problem, since our company needs to use ads (which have always followed your policies) to promote our products for sell. I will be waiting for your answer since I got tired of send help tickets through the facebook support page.

I can’t even begin to explain the holes in MetaAdsManager and site. The customer service in nonexistent. Someone might send you the same automated message 2 weeks after you try to report a problem. For me, I built up an instagram profile, and then a payment went through RANDOMLY and was denied because it WAS NOT SCHEDULED and i do not keep money in that specific checking account. I tried many times to pay the .20¢, YES, TWENTY CENTS that I owed, but everything about MetaAdsManager glitches out. It banned me from trying to pay, and it disabled my account. I’ve reached out and gotten the same response at least 15 times. “We’re sorry... we see the issue... we’re reactivated your account.” Except my account is never actually reactivated. I’m no longer the admin of my own Facebook page, and I cannot disconnect my instagram account from the page. I’m 100% helpless to have this issue fixed. BE WARNED MetaAdsManager IS ABSLOUTE SH**.

After the recent update over a month ago, not only am I not able to view ANY notifications whatsoever in MetaAdsManager (yes notification settings are all turned on, but the notification page shows “no notifications” even after the badge at the bottom is displayed as having new notifications within MetaAdsManager ) but EVEN WORSE - now I can’t view, edit, do ANYTHING with any of my ad sets, only my campaigns! I select ad sets from any campaign and it just says “failed to load” on the would-be ad set display page!!! And the campaigns are visible, but they stopped showing data on the campaign level altogether! I relied on MetaAdsManager for my business since I was frequently on the go. Now it’s become completely useless to me for two months now. (And I NEVER get a response, message, feedback, ANYTHING from anyone about this problem!) Ive even uninstalled and reinstalled MetaAdsManager , made sure my phone and apps were all up to date - NOTHING WORKS. I have an iPhone 8 Plus, current software. SOMEONE HELP!!!!!!

I was using Facebook ads until I noticed my sales decreased even though I was running thousands of dollars of ads. Facebook ads was sending fake bots to my page while charging me for real traffic even. Facebook ads charged me money to send fake bots, fake followers, fake likes, fake interactions and fake website visits. Facebook ads is a scam. I bought 1,000 followers/likes from Facebook ads but when I post only 20 people see my posts and no matter how many ads I run my sales decrease! Please take my advice and advertise elsewhere. I contacted support and they hung up in my face. Their support is terrible! Also they started charging my debt card for small dollar amounts everyday. My bank statement had a million small charges cause Facebook ads wants to be paid daily not to mention they started overcharging me cause they noticed I wasn’t paying attention to their ads. That’s also when they started sending a lot of bots and overcharging on the price.

please add call to action button
on my iphone?
it seems if your going to load a video for sale of a product or service >> your going to want to add a call to action button option

i have to go to a lap top to do this - this is handy as you know many use there iphone/mobil for business.

why have MetaAdsManager if you cannot ad a call to action button to ad.

Also were is there a link to share an approved ad with a co worker?
there is no share link with the the ad for the user/admin to share it with?

ad goes out no share:-(

please on iphone tell me where

i know on post you have this
i just go to page.

but on mobil
the ad does not show or have a link to see on that page?

does this mean i duplicated
ad and leave off the call of action button
as on post with video i have not seen where as well.

please fix app
call of action
thanks

I’ve used MetaAdsManager for a few years and it has been a wonderful tool to help me change my ads quickly and efficiently. Until something changed and the ability to edit my ad by choosing a previous post that has been getting a good response, is no longer an option. Now if I have an ad running and want to edit it, I can only edit a picture (choose a new one) or edit the text, among other things. So to change my ad and keep the same audience, budget etc, I now have to choose my picture and save it, and then go back into it and change the text. I feel it is forcing my to just buy another ad set and I don’t like it. I generally have just set my budget and let it run indefinitely and would go in every week or so and pick a new post to advertise. Now it’s a lot more trouble and I’m thinking I may have to end my ad every few days and start all over to instead of simply editing it. Can’t we get that option back please??!!

Hello peeps,

I know you guys are working hard 24/7 to improve MetaAdsManager as much as possible. But HELLOOO! Guys, you gotta see this mess and sort it. Its basic man, no rocket science. May be no one noticed that or may no one pointed that out but we need to sort this:

- I cannot access all photos in my camera roll through MetaAdsManager! Only a few photos in a random order show up every time i access my camera roll through MetaAdsManager!

- I cannot add a banner sized static image for a campaign as it cuts off but on the other hand i can easily upload it on desktop!

- I cannot make a duplicate ad set! MetaAdsManager is only limited to duplicating campaigns!

Can you please get these small blockers sorted so that i don’t have to look at my desktop ever again for any campaign related stuff?

P.s. don’t give me the “reinstall MetaAdsManager and make sure you have the latest version” crap! I got the latest app and a new phone as well!

Make this world a better place! Do your part! Do it! Just do it! 🤘🏻

I normally don’t even feel strongly about apps. But man, oh man. These reviews are pretty unfair! This is a great app for anyone who’s comfortable with basic decent graphic design, knows how to create an audience, and read metrics to improve the performance of their advertising. I’ve worked as both a part time social media manager for a nonprofit organization on a university campus, with upwards of 1.8k likes on the page being added to my tenure with the effective use of the ads and the Ads Manager. I’m now a supervisor at an authorized dealer of prepaid wireless service, and I use MetaAdsManager to run the promotions for a store in the Inland Empire region in California. Using the audience parameters, I’ve been able to increase our sales with very limited and strategic use of location-based advertising. It’s a good app. Keep it up!

I expected the worst when I saw the reviews before downloading MetaAdsManager, but was surprised by its functionality. Since I have MetaAdsManager , I often find myself omitting the desktop ad manager when I just want to check in on ad performance. It’s nice that custom presets (added on the desktop version) are also listed in MetaAdsManager .
The ad creation or editing functionality is limited, but that logical for a client on a way smaller screen.

I am still learning the ads manager interface, and think MetaAdsManager is easier in several ways. It automatically organizes active ads at the top of the list and some editing features are just one or two steps to do instead of going to multiple areas in the more robust online interface that has multiple areas.

Well organized app- generally.

I wished that they would have put a lot of the same functionality that’s on the desktop on here. Most of my time I’m not at my house to be on my computer and when I am at home, I’m doing things that have to be done at home, so I want an app that works the same as desktop version. It’s not fair to someone like me running a business and working a full time job that I don’t get the same opportunity to use Facebook ads the same way just because I don’t have access to s computer 99% of the time, other than my phone.

One for Facebook, one for pages, how many different ones for managing ads? Try to promote an event and if there are words on the cover picture, you’re wasting your money. .59 per click for 8 clicks? No thanks. Why do you make me pay to communicate with people WHO ALREADY WANT TO SEE MY PAGE IN THEIR FEED!? I can understand charging me for mining and trying to gather new likes and followers, but just promoting an event? This is crazy. Another thing I hate— you try to get me to promote posts that are no longer relevant. So automated and useless. I’m stopping my ads and going to google.

MetaAdsManager is ok for checking progress of an ad but not really useful for creating or editing and ad.

Also, it’s SUPER annoying with its notifications. I turned the Daily Summary notifications off but they still pop up everyday. Ended up having to turn all notifications off because MetaAdsManager was ignoring its own settings 🙄 That sort of negates most of the point of having MetaAdsManager because it’s not like it can do much else.

Facebook, in all its glory, made this? I tried, desperately, for an hour, to give Facebook my money to run an Instagram ad through MetaAdsManager . The thing was bewildered. It couldn’t figure out that I wanted to run an ad, through Facebook ads manager, on Instagram, for Instagram. It either wanted a Facebook ad, or wanted to create an Instagram ad targeting Facebook (which then gives an error that it can’t send Instagram traffic to Facebook). I gave up. I’ll be considering adwords or even Bing. Yeah, that desperate.

I’ve used fb manger many times before and it’s worked amazing but it changed recently. I keep trying to re-connect my business IG account to Facebook ads and every time I do it marks “unknown error occurred, please try again” . Please help?? Other than that I’ve loved using Facebook ads manger in the past. I don’t know why it won’t connect anymore. Any suggestions are welcome!! :)

Don’t know why the reviews are so low. Just downloaded MetaAdsManager and I already have access to all my Facebook ad information without needing my computer!

I can tell this is going to really be a useful app. Probably can’t replace the desktop website version, but is very supplemental when I don’t have my laptop :)

Thanks facebook developers! App is very easy to use and visually appealing.

❗️FACEBOOK BLUEPRINT❗️
First and foremost I’m not one to do reviews. However, after reading the reviews for MetaAdsManager I have found that everyone who has negatively reviewed the platform has not done their research. Facebook provides a full data base of videos, articles, question and answer and step by step process of how to use your ads effectively. Acceptable format is also very detailed.

Not sure why all the negative and like-warm reviews on here are hating on MetaAdsManager. It is simply AWESOME. Hands down one of THE most useful apps currently in my arsenal.. not only allowing me to work on the go and totally laptop-free, but I actually PREFER it to Facebook’s own web interface. Seriously! Get everything done SO much faster now. Now, if only Google’s ad manager was this cool..

first off, their support is like the worst. for any business I don't understand how you can be an advertising company directed to a business and have no direct support in 2023.