EverWash Reviews

I’ve been a member for about 2 years and I have to tell you. Your employees are the rudest bunch of people I ever encountered at a car wash. From this new cashier right out the front and back entrances.
Finally one guy cracks a smile and is a bit more friendly. The others? I wouldn’t give you a plug nickel for any of them. I say hello all the time I get no answer. When it’s time to take my car I say thank you. Maybe 1 guy barely says hello.
I decided to stop tipping . Tipping isn’t mandatory but being in the tipping industry I tip. But that’s going to cease. I feel like I’m bothering them to do their job. This cashier is the worst. I left mailing behind right in front of her. When I got back there I said “ oh thank God it’s here.” She never lifted her head from her phone. Someone could have taken it but she chose not to get involved. Very nice to look out for your customers. It sickens me to tip someone for unfriendly, lousy, miserable attitudes and that’s just what this app employs.

TERRIBLE BUSINESS! I bought through EverWash and sure enough the car wash broke down and was out of service. I called this app customer support and they insisted that the car wash was functional even though I told them it was not working. Then they told me “oh but we see you scanned your app” and I said “yes but the car wash never started! It did not work, and it’s broken down” and then the out sourced Indian dude treats you like a liar no matter how much you insist that the car wash is broken down. After I didn’t back down, they gave me three extra days to use on a broken car wash! TERRIBLE CUSTOMER SERVICE.

Contacted them after purchasing a membership. Told them wash was consistently out of service, the under carriage wash didnt work correctly and when it was working always left soap on my vehicle when it was done. Well except for the one time it didnt actually use soap - just sprayed water on my car. Today was the final straw, scanned EverWash a d the wash didnt start, drove around to try again and it said I already used my free wash that day. I asked for a refund, they said no if I provided proof of paying for the wash they would apply that to next months payment. I said no, I want a refund, this wash doesnt work. They cancelled my membership and told me to enjoy my unlimited (actually only one a day) washes for the rest of the month. Stay away folks, you have been warned.

Don’t waste your time with EverWash. Was leaving town for the month so I wanted to freeze my membership and resume it when I come back. When I tried to freeze it, I repeatedly got an error message that was not allowing me to go through with the freeze. I then went and tried to cancel, and I was able to successfully cancel the membership (or so I thought). I cancelled on the billing day and received an email saying my membership would end on that day, so it was evident that I wouldn’t be billed for the next month. I was then billed for the next month even though the email says otherwise. Customer service is completely incompetent and not personable or helpful in any way, and is refusing a refund. Stay far far away from this company and app.

My app wouldn’t work at the car wash and charged my card the full amount while taking the monthly autopay of 28$. They told me if I keep having issues to just call them and they’d remotely turn on the wash for me. Meantime, I’m at the entrance of the wash bin and waiting “in line” for the CS Rep to answer the phone (customers are waiting behind me to use the wash). They only gave me credit for one time that I had to pay extra saying I should’ve called every time I tried using it. I cancelled because of this and they won’t refund the $14 credit I have - which they actually owe me $28 because it happened twice) I would have to keep my membership and pay 14$ for the month in order to use the credit. I’m done!! Terrible APP - Horrible Customer service. Just don’t do it. I paid like $56 for 2 car washes. Not to the mention the wash itself did a crappy job.

It’s a great idea when you sign up: get as many car washes you want for a month. The problem is right after.
You are automatically renewed for the next month, and it’s very expensive. It is very difficult to get a refund as well.
I was first told I’d be given back credit for not using any washes for the month that was auto-renewed. I thought they meant refund but they meant just extra days for the next month. A month goes by and I had no idea I was able to get car washes be I had been told not to use my account. Then they charge me AGAIN for the next month.

The team is very unhelpful. I’m usually careful with subscriptions but they somehow still got me without my knowledge.

My experience, the stated membership benefits information lied by omission. What’s not provided before purchase? The wash membership is limited to a single vehicle and a single location. You cannot change the vehicle and chosen location after purchase. These details were not clearly displayed or noted before paying.

Additionally you cannot use your membership at multiple locations, even when the chosen wash location is operated by a company which has multiple locations. Both virtual and printed fliers misrepresent or left important details until the purchase was made.

As for EverWash , it works well once you understand how to use it at the chosen location.

Wrote to them bc I used EverWash TWICE to cancel service for the winter season, like I was told that I could do from the reps at the carwash place. I reached out (emailed) yesterday to customer after I tried twice and it was still taking money out of my account! Rep Jenny says that they would not refund my money bc I did not call in. I am calling in now, bc I tried to use EverWash , like I was told too.. she also commented that she didnt see where I reached out! She must be remedial bc I told her I used EverWash and NOW I am reaching out bc it did not work!!! I also responded…what do you mean I did not reach out!! I CALLED AND SPOKED WITH A REP YESTERDAY!!!! He told me then that in order to freeze the account I had to call and ask which is totally different from what the carwash people told me. From the carwash reps I was told that I can change it through EverWash ! I told her…That’s ok.. I will handle you all myself.. Evidently there is no communication between you all, the reps and the actual establishments!

So yesterday I recieved an email of cancellation.. Fine with me… my bank credited my account… they need to make sure that alllll reps, carwash workers too, know their OWN policies and procedures!

Although a great 💡 idea, DON’T DO IT. Don’t fall for the we are sorry to hear about your bad experience with our service.*** I canceled my account and it didn’t cancel kept charging my account. Brand new car with water spots due to poor or no water filtration system. There are no real checks and balances with EverWash on quality besides you are you an active gas station that offers car washes. I know it sounds like a great deal. But truly you are better off going to a place where you can interact if needed with someone in regards to your issues. YOU HAVE BEEN WARNED. If you value you vehicle car truck like I do this message is for you.

Unfortunately EverWash hasn’t worked for me. Subscribed to a monthly plan for a local car wash and tried to get a car wash. EverWash returned an error every time I tried to wash my car, so the wash would never activate. Called customer service who was unable to fix and passed off the problem to tier 2 support. A week later, still doesn’t work on 4 attempts. Never heard back from tier 2 support. Sent issues via chat feature in app, but that returned an error as well. Seems like there are bugs to work out in their software and customer service is inadequate. Paid for a 1 month subscription and received 0 car washes.

Buying EverWash was one of the biggest mistakes I have ever made. I went with this app as my service because of the convenience to where I live despite it costing significantly more than other car wash memberships. The problem is they don’t care at all about there customers. For one you can only use your membership on one car, which is fine since I mostly need it for my work car. The big issue is that they do little to no maintenance on EverWash . I have on multiple occasions waited in line to get my car washed only to have EverWash not work. I have tried restarting my phone, reinstalling EverWash amongst other things with no luck. And when I tried to contact customer service I get no response. For something that costs as much as it does on a monthly basis I feel like I was getting a better deal when I was just paying each time. If you are considering this service, I would advise looking elsewhere.

EverWash has only worked about 40% of the time I pull up to the car wash. It’s difficult to get someone on the phone to help, and even when I could get someone to talk to, they couldn’t activate the car wash from their end bc of “communication error”. I did get a credit toward my next monthly fee bc I purchased the unlimited plan but that was only for the 1 time I was unable to use the wash. It doesn’t account for all the other times I tried to use the “unlimited” washes I have purchased. Very frustrating.

I had the unlimited washes for a long time, which was a great deal until recently. Unfortunately recently they changed their plans not to included interior cleaning with the unlimited plan. This was one of the biggest reasons I was going to this participating car wash, because of how well they cleaned my interior. I pass three decent car washes to come to your participating car wash. Now that the services have been reduced to mediocre I have canceled my membership, and now I will go to a car wash more local. If they ever change things back I may re join if I’m not happy with my new car wash.

The car wash in Lonoke Ar is broken more than it is operational Over the time I have been a member the car wash is usually broken at least 5 days of the month. The people running it don’t really seem to care and it is customer that sometimes put signs up that it don’t work . This time the wash has been down for 5 days straight . I bought the membership to keep my truck clean and I have had to hand wash it several times now due to the lack of a functioning car wash. I have call the number on the door and never received an answer or reply to messages left. If service doesn’t improve soon, I will cancel membership
Pat B Lonoke Ar

You only allow to change your car wash location once a month. I recently change location in EverWash and I don’t like the new carwash place. Try to change the location again but EverWash won’t let me. Contacted customer service, instead of help me change location, she said she can only cancel the membership with that location. There’s no credit for cancellation and won’t let me cancel before next payment date. Now I’m stuck with the one I don’t like for another 3 weeks.

The car wash is often unattended. I’ve had several instances where the car wash is not operational. The most recent occurrence was 3 days ago. There was no cones or signs that the wash was not working. The automatic bay was open and I logged in with my app and got the “Happy Washing” message. I contacted customer service.

this app customer service tried to help operate by remote access, but was unsuccessful.

Leaving the wash unattended is a problem and risky if something goes wrong.

4.5 stars for the this app. Up to once per day washes. Non contact high pressure spray wash with many upgradable sprays and sealants. So far it’s been great. It’s been open every time I needed to use it. Don’t kiss your normal car washes good bye just yet though. You’ll still need a normal wash once in awhile to get the stick on grime off.

Pro tip is to have the car washes by hand really good and use the ever wash between hand washes. Hand wash every 2 months or so as needed.

Overall really happy with this this app. You can see the sealants work too.

I only had problems with EverWash one time when it couldn’t find the server. The customer service rep apologized for the inconvenience and credited me with a few extra days of credit and I washed my car the next day. I wash my car about once a week and in 2 months I’ve only had one that one problem. Great price for an excellent touch-free wash. I’m totally happy with it all.

Being able to wash my Jeep once a day all month long for the price of just one wash is a great deal ……… I will remain a loyal customer of this app for a long time. Good quality wash, many locations near and far away, and the price is definitely worth it even if you only use it once a week you’ll get four washes for the price of one or 31 washes for the price of one if you use it every day.

A husband and wife owned it for years good people good employees sold it to new owners. They came in fixed all the lights in the car wash that I never knew were there looks wonderful. Ask the employee if they new owner is treating them good he said yes they are treating us good, they oiled all the brushes and rollers changed all the lightbulbs fixed all the broken stuff and treat us all good went in and met the owner good people thanks to all the employees and all of the great car washes that we receive

I’ve been going to Mission Car Wash for two years now. I found it by chance because I desperately needed my car washed on a Sunday. It had not been washed during the entire Covid lockdown period! I drive a ways to them because they are hands down the best car wash of its kind that I have ever seen. The staff are all in sync and they care about their customers cars. My car looks like I just drove it off the dealership lot each time I visit. Mission Car Wash is the reason I have a membership with this app!

I have really enjoyed the convenience and ease of using the this app app. I live near the ocean and having EverWash makes it easy to go to the car wash more often, and because it’s so thorough, I feel it does a good job protecting my car from the salt air.

I’ve had one glitch where EverWash dropped my credit card info without explanation. It took me a bit to figure out how to re-add the info.

I think the price is very reasonable also.

I am a very long time customer of the car wash location in Oceanside, NY. I can’t say enough about the great job they do on the car on a regular basis. In addition, the entire staff is excellent and helpful in addressing any needs of the customer and the vehicle. I am 75 years old and have used numerous car washes in over 50 years of driving a car and keeping my car clean! This firm’s location is absolutely the best and always suggest them to friends in this area!!!

Ira Dubowy

I am surprised to see so many negative reviews. I have had EverWash for a couple years and have never had any issues. Using EverWash is quick and easy at the car wash. And I love being able to freeze my subscription for a period if I am out of town for an extended amount of time. I also love the recent app update. It looks much more sleek. I look forward to seeing future improvements and enhancements.

Before I ever started using every wash, I would hardly bring my car to any touchless automatic car wash because paying $12 to $18 for one wash isn’t cost-effective if it’s daily. It’s great to be able to pay $34 a month and be able to go to the automatic car wash that is close to my house every single day; every car wash is only costing me a little over a dollar every time. I love using the this app app and will remain a loyal customer because of the phenomenal savings. It is such a pleasure when this app offers promotional savings to add an extra car or subscribe to another monthly wash plan at a discounted price periodically throughout the year. this app is the best thing that has complimented the car wash industry.

Works great with EverWash . Can use it with membership one car wash a day. Upgraded car wash by my house way better than before. Had an issue one time with EverWash , not working, called the customer service number provided on app. Customer service took care of it right there over the phone.
Great gift to give to someone if they are crazy about keeping their car clean

I purchased a car wash for Route 66 Carwash in Duarte. Once I arrived I was told by the new owners they were no longer accepting this app Memberships. I called customer service right away expecting a long wait and more. It was the total opposite. Sarah, one of the customer service representatives made my issue hassle free. Explained the issue to her and she fixed it right away! Made my day!

My wife and I both have our cars on the this app app. It works. It is convenient, we don’t have to have a sticker/tag on the windshield for a reader to pick up. It reads the phone instead. It is fast and I don’t even have to put my window down. Scan the QR and go!

My local Carwash that uses it (two locations) is a touchless type—and that is great! Got tired of the swirl marks left by a competitor’s brushes. I highly recommend the this app app!

We are so pleased with the way our local Touchless station is kept so spotless!! The employees take pride in keeping everything washed down and super clean. Love the ease and convenience of being able to just scan with EverWash in paying also. We won’t be going back to dragging out the hose, bucket etc. Our vehicle gets perfectly cleaned this way. Thanks to all the folks who keep everything running in tip top shape.

I like the car was because it’s touch-less. The car wash I was using before had brushes and it leaves scratches. If you dry your car after you wash with a lint free rag, you will get the same affect as a hand wash. I like that it sprays the under carriage . I’m also able to use the self service bays and spray my weather tech Matt’s off and free vacs also. I’m probably going to add my other car Asap

My wife and I take pretty good care of our vehicles and we were using the same car washes, paying each time on a regular basis. When approached by the Attendant and offered this unbelievable deal i jumped on it. The second vehicle was 25% less than the first.
We use a few different car washes included on this plan. They are always in good service and do a good job. I’m not much for all EverWash/phone tech but, this is the way to go. So much cheaper and so convenient!