Contact Paddle Logger Support

Took first long paddle with app and used the watch app to log the trip. When I tried to start logging, it kept telling me to enable workouts in the iPhone Health app, which I had done. I even turned them off and back on again, but the watch app kept posting these same alerts, until it suddenly started tracking. Noticed that it didn't seem to sync with the phone app while running, which concerned me. Kayaked about 3 hours and went to stop the logging but got an error saying it couldn't save my trip! Then I couldn't stop it: tapping on Stop did nothing. Could still tap on the Mark button, but not Stop. Had to turn the watch off and back on to get the app to stop tracking. The phone app seems fine, but the watch app was enormously frustrating. UPDATE: Tried using just the iPhone app the next day. Not much better experience. The app recorded the trip time and length, but the map didn't record the full trip: kayaked up a river and back, but the map shows that the trip ended about 2/3 of the trip up. Additionally, the Health app says there wasn't enough heartbeat data to record anything (after an hour!). Finally, even the incomplete map wasn't shown in the Activity app. So in summary, nothing worked in back to back sessions. One star.

I have been using Paddle Logger for some time. It has issues but all-in-all it was a good app ... until a few days ago. I was on the water and ready to take off. I hit Start. A message came up to enter a PiT contact. There was no way to bypass or delay this requirement! I tried going back to start several times. The message kept coming up. It would not let me proceed without filling out a PiT contact. I did not have my reading glasses so I couldn’t have filled out the PiT contact even if I wanted to! I could not use the app that day! I had an app I use for walking so I changed to that app and was able to record the data; otherwise I would have lost the data for that day. I am so appalled by this requirement to fill in data before I could continue to use the app on so many levels that it’s hard to know where to start, so I’ll simply end. I will not be using this app again. I also would caution anyone considering buying this app that unless you don’t mind mandatory, intrusive and unwarranted data collection in an app you are charged for, you are better off using another of the exercise apps. Several that are designed for bicycling or walking can also be used for paddling and rowing.

I’ve been using this app for 4 years to track my outrigger practices and races and love the data it provides. In January I began using the app again to track OC1 sessions for the first time since summer of ‘21. Now for some reason when I swipe right to pause a session (which I need to do often), it will not respond to my touch at all. I have always used the water lock and never had a problem like this before when turning off the lock and pausing. It’s even difficult to even swipe right to that menu. It’s super frustrating and for me, makes the app almost worthless because I need to track specific pieces in a session with rest in between. I see now there’s a feature that you can press the crown and side buttons simultaneously to also pause but I haven’t had luck with this either. It’s awkward to do with one (wet) finger and unless you press them both at exactly the same time, it doesn’t work. Would love to hear if anyone else is having this problem.