Sync Solver - Health to Fitbit Reviews

by Kammmiiiiiiiii

I read the reviews and thought I would use this to get my heart rate into fitbit. I was ok with not using getting the steps in the challenges. But after looking at the instructions there was clearly a place to allow heart rate!!! After I purchase and go through troubleshooting steps I find out I’m accepting the heart rate in ANTICIPATION of SyncSolver being allowed to work with Fitbit that way. I want my money back. At this point I feel like the developer owes us money. There’s no need. This does the same thing my fitnesspal does. Save your money. Trust the reviews.

by Marie C D

Apple Store description of SyncSolver says it downloads / syncs steps (just not to the challenges ...which was ok with me...as I just wanted to be able to see the weekly totals and compare with friends).

Once downloaded and paid for, it didn't work and their on line in app support says that it no longer syncs steps. Just totally wrong and deceitful descriptions to get people to buy. They should refund people's money until this is fixed.

I would give SyncSolver "zero" stars if I could. Just so wrong!!!

by Nrbevan

After reading SyncSolver would only prevent challenge tracking but would track everything else I decided to give it a try as I loved using my Fitbit app for years and had many friends on my list. I currently have a new Apple Watch and didn't want to give up tracking my weekly and daily steps with friends on Fitbit. I paid and downloaded sync solver and it seemed to work but when I opened Fitbit my steps etc did not show up on my daily or weekly totals. When you try to get app support it only gives you common questions but no one to contact. I'm contacting Apple in hopes to get my money back as SyncSolver is useless. Don't waste your time or money. I would have given a zero star if I was able to Buyer beware

by Twice II

Occasionally I leave my Fitbit on the charger when I leave home. I got this, hoping I could do what it says it does and move my data from Apple Health to Fitbit. SyncSolver is both overly simplistic and tedious. You start on the main screen with a giant Sync Now button. If you do this without taking any additional steps it can erase a lot of data from Fitbit; you have to go to Advanced Settings first and tell it how far back you want it to go. But, oops, actually, now it’s not working at all! “Nothing to Sync!” it says. “Already Synced” it promises. You check Fitbit and nothing has changed, but Apple Health says 8,000 steps. It’s terrible. Save yourself five bucks. Don’t bother.

by Imdkhfdssf Kdjgnfh

Have to use SyncSolver due to employer health plan requirements and I can honestly say I have not had a worse experience with an application on any platform. Lose steps and data all the time. Constantly have to delete SyncSolver and reinstall to try to get any data to sync. Still rarely works properly. This would be a sorry excuse for a free application and developers should be embarrassed at this performance. Updated 2020, app is still garbage! Most recent update the dates to sync back to are blacked out. Still complete trash of an app. No developer response or support. Do not pay money for an app made by these scam artists.

by Flarah

I am an Apple Watch user who wanted the Fitbit app to compete in pointless competition with my internet friends. A google search told me that I needed SyncSolver in order for my iPhone to talk to Fitbit. This is not true. When you set up the Fitbit app, choose “I don’t yet have a device” and the select the “mobile track” option. This enables a connection between SyncSolver and the health data collected by your phone—and only your phone. So far as I can tell, nothing, including SyncSolver, will result in the step recorded on your Apple Watch syncing with FitBit. Spend your $3 on a latte or put it in a 401k.

by Pastazia

PLEASE DON'T BUY!!!

My Fitbit Charge HR recently broke, so for Valentines Day, my sweet husband surprised me with an Apple Watch! I was beyond excited! However, I was also sad about deserting all of my Fitbit friends.

I went online looking for a solution in order to sync my Health Kit data to my Fitbit account and SyncSolver was suggested over and over again.

I was thrilled when it seemed as though everything was being synced, but when I opened the Fitbit app, there was hardly anything there. I thought I must be doing something wrong.

Finally, I visited the developer site and went through the FAQ sheet. Apparently, Fitbit has barred Sync Solver from accessing almost any data from Apple Health Kit.

When I saw that I had just wasted $3, I tried to file a report with iTunes, but that just sent me straight to the FAQ sheet I had already read, with no option to request my money back. If you made it this far through my review, I repeat, "PLEASE DON'T BUY!!!"

by Ameloni83

Won’t sync, there’s clearly a bug when you go advanced to sync back. The screen is black and you can’t see the numbers to change the date to sync to that date. But regardless of that issue, it’s just not working at all. I’ve deleted it and re downloaded it, revoked Fitbit access and re synced and it still will not sync. I sent a message through Facebook which seems to be the only way to message anyone (or Twitter), but there has been no response since January 2020. SyncSolver gets one star only because it did work initially and I cannot give it 0 stars.

by Googull

This sync app should be free because it is so limited. Sure, this is an outcome of the fit bit policy but unless you read all these reviews carefully you are likely to be disappointed with SyncSolver at large. Your steps will not be counted as steps in fit bit. Rather, they will be counted as activity. Stair flights are not synchronized. Sleep details are limited. And worst of all because of limitations in the number of uploads allowed by fit bit per hour you are going to be hugely disappointed if you thought you were going to synchronize more than a few days of data. SyncSolver offers to synchronize back years but doesn’t bother to tell you that you will likely destroy your screen with screen burn waiting the 70 hours it may take to complete. It isn’t until you get into the support details that you discover all of these limitations imposed by the fit bit website. By contrast the other rap that synchronizes fit bit data to the Apple health app is phenomenal and highly recommended.

by EllieT9

I purchased SyncSolver to be able to use my Apple Watch with the Fitbit app so that I could do the daily and weekly challenges with my family who use fit bits. Not only did SyncSolver not sync all my steps but I had 3 different step counts for the day
Apple Watch Activity app showed 12,502 steps
Fitbit app Dashboard showed 10,698 steps
Fitbit app challenge page showed 9,757 steps...
I lost the challenge even though I walked over 2,000 steps more then anyone else in the challenge.. needless to say I am not pleased and wish I could return SyncSolver for a refund. What a waste.

by JesseT

Despite what SyncSolver claims, it does not sync to Fitbit automatically. You have to manually sync it.

Update: the step counts transferred to Fitbit are wildly inaccurate. In a day where I have 5,000 steps worth of activity, only 1200 steps would sync to the Fitbit. This may be due to me having both an Apple Watch and motion tracking on the phone, but regardless of the limitations SyncSolver has to deal with, it doesn’t do the things it claims to well enough to justify using it. The fact of the matter is that with the way things are between Apple and Fitbit at the moment, you have to pick one or the other. SyncSolver is a bandaid at best and comes with sufficient compromises that it is not worth using, despite the admirable efforts by the developer

by Shinjukublack

It doesn’t really matter to me whether it’s Fitbit’s fault or this app’s developer; the only fact that matters is that SyncSolver DOES NOT do what it is advertised to do. If you’re like me, you were wondering why the original this app stopped working and just crashes, so you came here and found this. I didn’t read the notes. I should have. I bought a bundle of apps based on what they used to do, but cannot any longer.

Do not purchase SyncSolver if you want your steps and sleep info imported into Fitbit; it’ll never happen and Fitbit is insistent that it will never happen. Fitbit is so adamant about keeping their ecosystem closed that it makes me uninterested in ever buying another of their devices.

by Pikazardthedestroyer

If you want to import your Apple Watch Data to the Fitbit App, SyncSolver writes data, but very inaccurately. This is mostly the Fitbit App’s fault though. Most importantly the Fitbit app will not let you use the data collected from your Apple Watch for competitions and other various activities- which is probably why you want to import into the Fitbit app in the first place. I don’t recommend SyncSolver but not at it’s developers fault.

by Aagg03

This is straight from a lengthy chat with Fitbit Support. They were nice enough, but were very clear that you will NOT see Steps data unless you buy one of their device or use your iPhone as your only tracker writing data directly into Health (inadvisable if you’re swimming or don’t want to live/sleep with your phone on your body). Even though Fitbit’s Exercise tile shows it’s getting duration and distance data from Health, and using that to calculate calories burned — and although you give Fitbit your walking/running stride measurements during setup — they say it will still NEVER use that data to calculate Steps. The same seems to go for Sleep, even if you approve all the correct read/write Privacy Settings for these types of data — without a Fitbit device, you CANNOT include those stats in your tiles/Dashboard. Fitbit will function merely as a weight loss, food, water, calories consumed/burned tracker ... not fitness/activity nor sleep, which is what I care about. I see this more a defect in their app and not Sync Solver, which appears to be doing what it should, but still I wasted $3 on SyncSolver. For me, it’s back to Jawbone’s purple-icon UP app ... tedious and limited after years of use, but the only one I’ve found that reads/charts my Steps/Sleep (as well as Weight) data to/from Health accurately most days without undue fuss, setup or other apps (like this one).

by Travelers99

It does sync the watch and or iPhone health to Fitbit. Unfortunately it can be finicky such as needing to be forced to sync a few times before it actually does and once it does download items such as steps they it never all gets updated to Fitbit. I have read the reasons why it does t always work and it seems to be related to the Fitbit 3rd party interface but the inaccuracies and should be stated much more clearly for an app that charges.

by Wagent0sh

Read SyncSolver details before purchasing. After purchasing make sure you allow all health services to be read. I set it up to read my watch and it has no issues syncing. There's a 4 step difference between my phone and Fitbit but I can't trace if that's related to SyncSolver or not. Thanks for building a solution that gets me what I needed!

by KRKapple

Overall I've had success with SyncSolver. I an sync my Apple Health data to FitBit. But since July 3 its stopped. Not taking anything - sleep, steps, water - tried turning SyncSolver off & back on in Health, tried force sync - nothing. Looks like we're in need of an update guys 💁🏻‍♀️

by Arykan

I was wary because of all the negative reviews. But I went for it because I wanted my data from my new apple watch to show up in FitBit. I carefully read each prompt and gave it the permissions I wanted including steps coming from my apple watch. So far, it's working without any problem and I'm so excited!

by Cjharrington

I just got an Apple Watch but didn't want to stop using my Fitbit. I like them both for different reasons. Fitbit is my "source of truth" for activity.
I don't use both devices at the same time.
I am able to sync my activity (steps) from my watch to the Fitbit app w no problems.
*(saw this on the developers support page after I purchased. Fitbit restriction)The only thing I DON'T like is that it in addition to the overall step count, it adds items to the daily exercise log. It uploads the Apple Watch steps as exercises, 1 per hour. So I have a 7am exercise, 8am exercise, 9am exercise etc with the Apple Watch steps for that hour. (It's not double counting overall steps..it's just showing them as an 'exercise' as well)
I also purchased the Sync for Fitbit to Health for the OTHER items Fitbit has and Health doesn't. Weight etc (from Fitbit Aria scale), sleep from Fitbit auto sleep tracking.
Works great all around! I'm making sure I don't sync the SAME items between both and create an endless loop! :)
I don't use Fitbit challenges so it wasn't a concern for me.
Love it! Thanks!

by Cakrwds

I'm not looking to do the challlenges in Fitbit. I just needed my Apple Watch to sync to my Fitbit for an app the our Special Olympic athletes use SyncSolver syncs with Fit bit but not the Apple Watch. My wife bought me and Apple Watch for my birthday!! I love it but still wanted to be a Unified Partner with my nephews fitness club.

It synced like a charm and all the steps were transferred.

by HeavenHillHammock

In terms of app development, this is super simple and intuitive. It’s a breeze to connect and sync and I appreciate that. For the cost, it’s absolutely not worth it and I say that because you do not really get anything out of it. FOR CLARITY, when you sync with Sync Solver it syncs an hourly exercise to Fitbit that counts toward your total step count and daily exercise goal. It DOES NOT apply steps to your friend feed or group challenges. In summary, you pay $3 for your step count to be visible in the Fitbit app. Synced steps DO NOT count toward badged either. If you’re looking to keep up with the social component of Fitbit, this does not happen. That’s a Fitbit API restriction that no one but Fitbit has control over.