Sync Solver - Fitbit to Health Reviews

by Cas Penrod97

I really wish SyncSolver would have made it clear that Fitbit doesn’t use 3rd party apps anymore to sync to Apple Watch steps. I wasted 5 dollars. Make sure to read their other app descriptions to let you know. Don’t download app if you are thinking it will sync with your Apple Watch to help you compete in challenges on Fitbit app. I want my money back. I am not happy with this at all.

by LRB1978

After downloading SyncSolver , I searched for instructions for how to adjust settings so it would work as advertised, since it didn’t do so upon startup. No luck. Contacted customer support via email. No luck. My hunch is that it could work with some guidance, but clears instructions appear to be unavailable and support email is unreturned (as of this moment). Very frustrating for an expensive app. Don’t bother buying SyncSolver. Might as well save your money add info manually, since that is what you’ll have to do anyway.

by Alp_t3kin

I’ve got SyncSolver without reading the reviews. What a big mistake!!! It doesn't sync automatically at all as advertised and when you manually try to sync it syncs few data then gives an error message saying “fitbit unavailable” . I try to solve the problem all day, searched online for solutions but still doesn't work. There is also no place to reach out the developer. What a waste of money. STAY AWAY FROM SyncSolver!!

by Heather Kozi

I wish I could get my money back. I got this to sync primarily my weight data from my Fitbit account to Apple health. It was not accurate at all. It brought over data that didn’t even exist in my Fitbit account. Giving a weight for everyday of the year even if one wasn’t recorded in Fitbit. Total waste of money. I had to go and delete every entry it created. 2 years worth of data. Very frustrating when this doesn’t work as advertised and costs money.

by DarfNader

I was using sync solver for a while and it was not until much later that I realized that it didn't correlate data from other sources, like your phone. Therefore, I had nearly doubled info in HealthKit. Since all measurements from the phone are done in increments it's not feasible to delete every single one of those data points.

What's worse, is that when you use Sync Solver data it just has one long total for the entire day so there is no spread of data across the time of day. The only thing is is good for is managing your totals but it's far from a replacement for syncing granular data from your fit bit to HealthKit.

by Netvector

I realize this is not the developer’s fault but more a limitation of the Fitbit API. However, I was disappointed after having spent the money for SyncSolver that it doesn’t sync intraday activity, meaning it doesn’t show when the steps were taken throughout the day. When the sync happens, it takes the number of steps and divides it evenly across all 24 hours of the day. For instance if you took 12,000 steps and look at the Health app, it shows that you took 500 steps at each hour. If showing precise data of when steps were taken matters to you and you want Health app integration, ditch your Fitbit and go with something that syncs directly with the iOS Health.

by Andesher

SyncSolver claims to sync “all” FitBit data with Health. After I purchased and set it up (including allowing sync of heart rate data), I noticed that there was no heart rate data in Health. When I went to Sync Solver Support to figure out why, there it is - there is no API to support heart rate data currently. Sync Solver asks to authorize sharing HR data in anticipation that functionality will be available someday. Would be nice to know that upfront, before purchase as HR is a big reason I purchased SyncSolver. By they way, it appears other similar apps have the same limitation.

by JackieM8777777

SyncSolver does what is says it does. It uploads sleep information, step count, and calorie count. It doesn’t import HR data which I didn’t realize, or I wouldn’t have bought it.

The ad photos make it seem like all FitBit data can be synced. The wording in one of the photos is “Sync all your data from FitBit to Apple Health” which I feel is purposefully misleading.

They do actually disclose that HR data isn’t included. If you read SyncSolver description carefully (unlike me), you’ll see HR data is not on the list of data that can be synced.

It is not the developer’s fault I didn’t read more carefully and that I made my decision based on the main ad rather than reading the description details... but the main ad really should have the phrase “sync all your data” removed since it is what most people look at and is misleading.

by Jess195843921

I quite like SyncSolver but it’s stopped automatically syncing and nothing I do seems to fix the problem. I wanted to contact someone to see if there was a solution but there’s not recent contact details anywhere I can find (support page is just a FAQ, socials haven’t been used in seven years from the looks of it). Quite disappointed in the lack of support - I’m tossing up whether it’s even worth continuing to use SyncSolver if it’s going to need me to manually update it every day, the whole reason I wanted it was to have it smoothly sync in the background.

by Mjr_vt

SyncSolver definitely fills a need, however the 'active calories' data pull freezes; the author claims it's the Fitbit API, but when we ask on the Fitbit forum there is no update from the author (4 weeks now waiting) it went from great author engagement ( looking at the history) to no engagement. On the plus side SyncSolver does a great job of mapping data from two very distinct data sets. I would get it again.

by BambiLynn47

I bought SyncSolver because I can’t have my phone on me at work but I can wear my Fitbit. I wanted to sync my steps with my apple health app to have it all in one convenient place. Originally I was mad because less than 1,000 of my 6,000+ steps would sync but it turns out this was because of an issue with my Fitbit app. It would sync my steps to my Fitbit app but not load them fully so only part of them could be synced. And while I wish SyncSolver had a little more to offer it’s doing what I need it to do.

by CarlJHarris

Dear Developer: when synced to my iphone it seems to double count steps. You made a comment in an earlier review about how to fix this — but iOS seems to have changed where / how to change the priority of the Health data. How do I do this please? I can’t find the Heath Data in the Health app to change the priority. I am using iOS 14.4 (the Latest). Also is there a way to undo the impact of the erroneous sync? Thanks, Carl

by Doug_graham

It requires manual sync. Which learning that as a requirement it doesn't bother me. Couldn't give it a higher rating. The software update locked up my iPhone. I had to restart it. Not sure if software was installed after before or after restart. I have a problem when companies send an update and it causes problems to your system and/or device.

by Dot.mac

Just keeps going and going. As soon as the developers notice a problem, it’s corrected within a day or two.

Hats off to a great app. 🎩🎩

by Lindsaybustell

SyncSolver is wonderful! It downloaded years of Fitbit data in seconds. It was simple and clear. I would recommend this to anybody. I wish I’d known about SyncSolver before I spent $5 on another app that didn’t do the job or offer tech support.

by Drakkhen

This is an AWESOME solution for getting your fitbit data into HealthKit.

As the developer mentions, if you misconfigure it, it will double-sync some things due to Fitbit’s API limitations and HealthKit’s inability to select a single source for those metrics. IF YOU ACCIDENTALLY DO THIS, here is how to fix it:

- go into Health -> Sources -> Sync Solver
- make sure the things you don’t want double-counted (I.e., steps, distance, floors) are NOT selected under the “Write” section
- select “Data” and then use the “delete all data from this source” feature
- tell Sync Solver to re-sync

by Londoner343

Synchronized an Alta HR brining in all the data with no problem. If I made a change to the permissions I did have to log out and then back in to the FitBit app in order to keep synching. (Easily done through the SynchSolver interface)

by E5trada82

I was bummed that my iwatch was not compatible with Fitbit, I'm a big fan of the Fitbit platform over the activity one for iwatch. Came across SyncSolver and it works flawlessly to sync and backup all of your health date to your Apple health app. Does not do auto sync, you have to manually press sync but that's no deal breaker for me.

by Whosailsme

I have recently had to sadly switch from my many years with Fitbit to an Apple watch for the phone feature. I was concerned about also having to buy another scale. Thanks to SyncSolver I don’t have to switch from my beloved Area. This syncs perfectly. It also transferred years of data. Thanks Sync Solver.

by OriginalRC

I have been using a FitBit Aria scale since 2014. I wanted to get my measurements into Apple Health. Google pointed me here and it worked exactly as expected. The first sync wrote 3000+ items, 1000+ each for weight, BMI, and body fat percentage. That’s about one measurement per day since I got it.

SyncSolver worked EXACTLY the way I wanted: with one sync, every measurement my Aria scale ever made was placed in Apple Health. Thank you to the developer.

by Unevenpath

I realize this is not the developer’s fault but more a limitation of the Fitbit API. However, I was disappointed after having spent the money for SyncSolver that it doesn’t sync intraday activity, meaning it doesn’t show when the steps were taken throughout the day. When the sync happens, it takes the number of steps and divides it evenly across all 24 hours of the day. For instance if you took 12,000 steps and look at the Health app, it shows that you took 500 steps at each hour. If showing precise data of when steps were taken matters to you and you want Health app integration, ditch your Fitbit and go with something that syncs directly with the iOS Health.