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Contact BallerTV Support


Company Name:

About: BallerTV is the top platform to stream youth sports! Featuring live streams,
replays, and highlights of the top youth sporting events in the
country. IMPROVE SKILLS BallerTV’s massive library of game footage allows
athletes, coaches, and parents to review game tape to help improve their game.


 
  2025-03-20

BallerTV Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Baller, Inc.



50% Contact Match

Developer: Diamond Digital Group, LLC

E-Mail: help@help.ballysports.com

Website: 🌍 Visit Bally Sports Website



Privacy & Terms:

https://www.ballertv.com/legal-web#terms-of-use






16 Most reported problems 😔💔

4.1 out of 5
Mara Tupesis
2024-03-28

I subscribed to Ballertv on Saturday, March 24th to see my granddaughter play volleyball in Las Vegas. I was hoping to get a free trial from the app, but it was not available. Never having seen my granddaughter play, I subscribed to least expensive plan, which cost me almost $50. After using the app for about two hours, I stopped watching because the feed kept stopping, the players were far away and difficult to see, and the referees' head was getting in the way. Considering all of these factors, I am requesting a refund for the money I paid for the subscription and would like to have it refunded to my credit card. Thank you, Mara Tupesis

Terri L Oliversen
2024-02-18

I have the gold subscription, but it's only letting one person watch at a time.

Laura Lege
2023-08-13

Just cancelled as I did not authorize automatic renewal. Please refund the payment made a week ago.

William L Musschoot
2023-05-21

my grandsons gamesare not being televised. I've paid twice; once for iphone and once for desktop access. I'd like a refund please. Thanks

Maria Villegez
2023-05-01

I am being charged for a subscription that I have not authorized. I am assuming it is being renewed from my son using my credit card to purchase a subscription on last year. I need to cancel and be refunded. I need a contact for a live person so that I can cancel this. Please advise.

Regina
2023-04-22

I logged in, paid and went to watch 2 games tonight. Neither of which were available. One they finally started the streaming 1/2 way through the game.. actually through most of the game. I TOLD them i was going to watch the 2nd game. Same problem. I'm sure its a deliberate decision on ballertv's part - to save on bandwidth. But i'm paying to watch a game. Either say that team won't be broadcast or broadcast them. And then one of the customer support people told me if i want to avoid missing the game i should follow them to get an sms. I DO follow them, and no sms UNTIL I ping customer support and they go through the process of starting the streaming. Currently trying to find a forum, like YELP to vocalize these issues. I doubt I'm the only one

Tee
2023-04-07

How to delete a clip I save (that in) from the Clip Library

Daryl Harnden
2023-02-20

I am not able to watch all my grandaughters volleyball games. They are only showing clips not the whole game. For the amount of money I am paying I should be able to watch the whole game.

Larry Taylor
2023-02-13

405-410-7160 I can tell you I need a phone call and especially not this BS of pay us $5. You streamed Redland Rendezvous. I am starting to look for a new platform. My reps don't answer the phone. You all want $5 to complain about something you still owe me money for--pure petty BS. Branden needs to call me here shortly--seriously or I will start contacting other tournaments and what I say WILL NOT be good!!

Elaine Putman
2023-01-14

Can I purchase a Quarterly subscription and how much will it be? My granddaughter is playing in Myrtle Beach today and tomorrow, can I purchase it later and watch it later thank you

Rafael Hueso
2022-12-29

Need to watch game Columbus vs Marshall. HELP

William And Jacalyn Mazur
2022-11-28

I have been waiting since May 26th for an $80.91 credit I was promised. Now today my bank statement says you withdrew another $80.91 from our account. Maybee these two numbers you gave will help 368079 and 407799 requests for refund. This is as straight forward as it gets! Please get in touch immediately. You now owe me two refunds . No more charges are authorized at all

Sean Boyles
2022-10-07

Purchased a livestreamed event only to find out that my sons game isn't being livestreamed only certain locations with in the tournaments have coverage. As i only have interest in his game I how do we rectify this?

Can’t see plays etc

2023-11-09

by OfferFlakes

Video quality isn’t worth the money. You can see plays, make out players, make out where the ball is, see fouls, camera doesn’t follow the ball right, camera doesn’t zoom in in order to see plays on other side of the field, etc. It can’t save highlights properly but can’t see what the highlight is anyway unless the players are right under the camera. Useless tool for recruiting, creating highlight videos, and having players watch games back to learn. Company refuses to refund for poor service and poor quality. Purchasing footage is confusing and you pay more than you should or need to.

Have to pay $95 just to only be able to watch 1 tournament per month!?

2024-07-14

by Fhagdbvghis

If I were able to give this app zero, I would. I’m just trying to watch my teamates play in AAU’s but I have to pay for literally everything?? I would be fine if it were like 15 dollars per month but why would I have to pay for 3 months straight up? And the premiums aren’t even that good! Yes, make me pay $95 just to watch one game. Makes sense.

Quick cancellation

2024-05-23

by ThisAppIsDumpsterFire

I have 3 kids that play AAU so I purchased a quarterly subscription to BallerTV because we have conflicts and I cannot be at all the kids games at the same time. Figured I could attend the tournaments without live streams and watch BallerTV for the other games. I cancelled after 2 tournaments. First tournament BallerTV was at only had 2 of the 4 games he played in. The games were listed, but when you clicked on the game it was totally different teams playing. The 2 games where his team were on the stream only had about 50-60% of the game.

The second tournament I went to watch and it required me to purchase an “event pass” for an additional $20 and the subscription I was paying for apparently didn’t cover that U12 local tournament. No one at support could explain the event pass and why my subscription would not allow me to watch the event. They sent me a link explaining event passes are an NCAA requirement for NCAA coaches to view events. I told the person I am a parent trying to watch my 12 year old play…

Seems like a money grab without an actual product that works.


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