Contact Kiwake Support

by Klowee J

I tried to submit feedback through the app to the manufacturer to request help or a refund because this alarm is not working.

I was awake before my alarm was supposed to go off (lying in bed until I needed to wake up, but not interacting with my phone) but the alarm did not make a sound. I have a second alarm just in case (a clock radio), so I realized Kiwake hadn’t gone off when my second alarm went on 15 min later. When I looked at my phone, there were 21 notifications for the Kiwake alarm. This is now the third time this has happened, but I assumed the first times that I just slept through it, even though it is not characteristic of me to sleep through an alarm.

I’ve checked my sound settings on my phone and they are fine, so I can definitively say that the alarm did not make a sound. Is there a reason or a setting that would explain this? Or is it a flaw in the app? Considering the cost of this app and it’s function to wake people up, I am very frustrated that it is unreliable. I would love to have this resolved because I like the idea behind the app, but if there is no fix and I can’t rely on it to make a sound, I instead want a refund.

by Overseer Of Vault 106

Using the in app feedback option causes the app to crash. Even when you’re prompted by the app itself to provide feedback. This has been the case since I downloaded the app over 4 or 5 months ago. One feature that doesn’t work is the “skip alarm hiregeneration”. You’re supposed to be able to after two weeks get one of your skip options back and it just never happened. I used a skip months ago and still only have one left. Now I literally have to restart my phone.

Another thing that doesn’t work is the app itself if it’s not running in the background. This means it’s not a ‘set it and forget it’ alarm, every night before bed I have to remember to open the app which sometimes I forget. This means I still have to set redundant alarms in other apps just in case.

To say I gave this app a shot is an understatement, given the lack of support (as you’ll notice much of what I’m complaining about here has been mentioned in other reviews going back many months) it’s time for me to seek out an alternative.

by JEpere93

I set an alarm for the morning, and woke up past the time I set, only to see notifications. I decided to test it by setting another alarm 2 minutes later, and it literally only gave silent notifications that I had to click on to open the app before completing the alarm tasks. The point of an alarm is to be WOKEN UP, how does giving silent notifications make any sense? Mind you, I also made sure my volume and ringer were fully on, the sound notifications for the app were allowed in my settings, and the app was running in the background as specified. THEN, even after touching the notification to open the app, the alarm doesn’t even show half of the time, and just opens the home screen. This is a complete waste of time, great ideas, but poor execution. I’m glad it started with a free trail period so I can cancel renewal. For anyone looking to purchase, save your money. There are free alarm task apps that do a much better job and ACTUALLY wake you up.