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by Dashai 101

So this is a ride share app that functions with local school districts- school districts also hold the permissions for notifications, changes /updates. For example what we went thru today. At 8am the school made a change to the morning ride, no notification goes out to the parents… thankfully common sense helps. However my evening rides on the app showed like normal no changes. At 6 pm I get a call from my daughter that the driver isn’t there I check the app… there Zaide so I call ride Shae oh look school made changes… great thankfully their teenagers and I live in a great area with public transportation… but again no confirmation (rideshare company leaves it to the school… school leaves it to ride share… I love this no accountability aspect. I’ve already filed a complaint with the school… for me is a free ride for the kids to go to school nothing more. I’ll keep a closer eye on my younger kido and we will get him a cell phone bc this ride share doesn’t hold accountability like the school.. they put it off on the school - school puts it off on them.
The app experience is limited.. don’t expect Uber.. style presentation. It’s basic I don’t think it shows a live version of anything it’s always “pending location”
As a parent I would be very careful if you have young kids. You could easily end up in a situation of panic and lack of communication will be at the center.

by Brookieplayz

This is an amazing service. A lot of people are very nice but they’re drivers who if you leave something and then you shut the door they automatically just speed off. I think that’s horrible. especially, if you’re in a neighborhood I also think that they should be more polite and they should wait if you forget something to like wait for them. I remember a time I was sitting outside waiting for my driver. She was three hours late. I got no text no call nothing so I was the one who had called Hop skip, and they kept telling me. Oh yeah, she’s five minutes away. Well they were lying and I was late to school by the time I got to school it was a lunch. I was originally supposed to be at school at 9:32! but no, I was at school at 12:31. this is ridiculous. I honestly don’t want a service that’s just gonna be poor and is it gonna help at all I’m sorry. I am fed up with late drivers, no communication, and lack of taking to the parent!! I want the drivers and I shouldn’t be riding a review like this. I honestly am very annoyed very very fed up with this I really really think that this service should definitely be taken up another level because people shouldn’t feel like this. About GOING TO SCHOOL. PLEASE FIX YOUR APP, AND TRAIN YOUR DRIVERS TO BE ON TIME! ITS NOT THAT HARD.

by TriciaWalk

Hopskip drive DO NOT CARE ABOUT YOUR CHILDREN! I was a driver and was deactivated after I refused to take a 7 year old boy to school and leave him in the dark in #detroit. I arranged a later pickup with the mom, and thought I was doing the right thing. I figured the child would arrive to school as the doors are opening and he wouldn’t be left alone. Shortly after that, my driver metrics fell. I never even knew we had a driver metrics, and I never received a driver success card. HopSkipDrive trust and safety team refused to do a thorough investigation, they refuse to contact the child’s mother to confirm my story. They would rather a driver leave a seven-year-old boy outside in the cold alone and the dark in the streets of Detroit then arrive a few minutes later I was a driver for three years and they banned me. While they allow other drivers on the platform to continue to drive. I’ve heard numerous complaints from my young riders that their driver was speeding, one even saw a beer bottle upfront with their driver, another one was rude, they don’t care. They never gave me a second chance. The appeal process is a joke. If you sign up with Hop Skip be mindful that your child may be put in danger.