Contact HRAgo Support
Company Name: Empire Innovation Group, LLC
About: HRAgo allows you to view your account balance, as well specific account activity
and history on your Funded HRA, HSA, FSA, and RHSP accounts.
You can also
submit claims, submit benefits card supporting documentation*, update your
contact information, make investment allocation changes**, and update your
account preferences directly from your iPhone or iPad.
HRAgo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit HRAgo Website
Privacy Policy: https://www.onebridgebenefits.com/hrago-privacy-policy
Developer: OneBridge Benefits
3 Most reported problems 😔💔
Inexperienced staff, careless and make frequent errors
by Peppa And Mommy Pig
I’m usually understanding but after having multiple issues with claims being incorrectly denied, being told they were sorry but they had a lot of new staff and that it was fixed but it wasn’t, I stopped using my HRA funds for valid expenses. It became more of a hassle and took a lot of my time submitting documents that they couldn’t read correctly. I would even tell them in my notes exactly what to look at. If I had an option I’d use someone else but this is the only option my employer has.
Ridiculous
by Nottimeforthis!!
Absolutely a pain, every time I use the card it is denied and I have to jump through hoops to have it approved. I don’t understand why I have a card at all if I have to submit documentation every time I use it , I could understand if you got a bill from the restaurant or bar. Once a year or less I have skin cancer screening every time it is denied. You can tell the charges are from medical facilities, there has to be a better way. The idea is great tax free, but the stress of using it may not be worth it.
Inconsistent and not efficient
by Lani 🌺
Unbelievably disappointing to be denied reimbursements that were approved several times in the past. In addition, to be denied a claim because they couldn’t take the time to figure out what items were being requested for reimbursement. I’m not sure what happened to the previous employees that were working, but currently I’m disappointed with what is happening in the last month.
Have a Problem with HRAgo? Report Issue
Why should I report an Issue with HRAgo?
- Pulling issues faced by users like you is a good way to draw attention of HRAgo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HRAgo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HRAgo.
