511NY app not working? crashes or has problems?

511NY Status

Published by New York State Department of Transportation

Get up to the minute, real time traffic and transit information for NYS with
511NY, now featuring Drive Mode. 511NY is New York State’s official
traffic and travel information source.

I have a problem with 511NY

Are you having issues? Select the issue you are having below and provide feedback to 511NY.

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App has problems

User reports 2

problems reported in the last 24 hours

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Most reported problems

Crashes

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Common dislikes about 511NY app

- Poorly implemented and too complicated to be useful.

- Takes over your radio without providing any useful information.

- Difficult to understand which roads it is referring to.

- Map won't even open up in the latest version.

- Unable to find addresses that were just confirmed by the user.

- Does not perform any useful functions.

Have a Problem with 511NY? Report Issue

Common 511NY Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 511NY app on iOS and Android devices. Solve all 511NY app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

511NY iPhone Issues and Solutions

511NY iOS app crashes, not working, errors
511NY iOS app network issues
511NY on iOS has black/white screen

511NY Android App Issues and Solutions

511NY has errors/crashing/not working
511NY server network connectivity issues
511NY has black screen

511NY iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 511NY app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 511NY app crashes or not working on Iphone (iOS):

Close and restart the 511NY app on iPhone
Update 511NY app to the Latest Version for iOS
Uninstall and reinstall 511NY iPhone app
Update your iPhone to the latest iOS version

Fix 511NY on iPhone unable to connect to server/internet connection issues::

To resolve 511NY network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 511NY black/white screen (blank screen) on iPhone:

Follow the 511NY iOS app troubleshooting guide Here →

511NY Android App Issues and Solutions

Fix 511NY not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 511NY app issues:

Force Stop the 511NY App
1. On android, goto "Settings" » click 511NY app. » click "Force Stop".

Update 511NY to the latest version on PlayStore

Clear 511NY App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "511NY app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 511NY.

Fix 511NY unable to contact server/ 511NY internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 511NY » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 511NY » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 511NY on android.

Solve 511NY black/white screens issue on Android:

Follow the 511NY android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York State Department of Transportation, developers of 511NY.

100% Contact Match

Developer: New York State Department of Transportation

E-Mail: [email protected]

Website: Visit 511NY Website

About this app

Get up to the minute, real time traffic and transit information for NYS with this app, now featuring Drive Mode. this app is New York State’s official traffic and travel information source. The this app app provides statewide real-time traffic and transit information for all of New York State. Users enter in their destination and origin and are provided up to three routes with highway travel times based on traffic conditions. Drive mode also provides audible alerts to the driver for incidents occurring along their route. The this app app also offers a transit trip planner, access to over 1,000 camera images, as well as weather alerts and forecasts. New to this app is the Drive Mode. A color coded map displaying winter road conditions also is available during the winter months!