NYC Ferry app not working? crashes or has problems?

NYC Ferry Status


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⚠️ Most reported problems ⚠️

Something else
46.2%

Connection
15.4%

Not working
15.4%

Account
7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of NYC Ferry Problems 😠👌🔥

- The app does not have a real-time schedule, so users may not know if a ferry is late.

- The user interface/experience is the worst in the App Store.

- It takes too many clicks to get to the use ticket section.

- It remembers the last number of tickets bought, which can lead to over purchasing.

  6 Reported Issues: 😵🆘🛟🚨📢

Cynthia Wong
2024-01-15

The app appears to be working but no schedules are listed when I open the app only notifications

.Nanci J Schallman
2023-10-28

This is the 2nd time writing this. Your system keeps telling me I can not use my email and it belongs to someone else; thus I can not use the app. Also typing here is very slow v

Lucas Indelicato
2023-01-10

“Transaction declined by financial institution” for attempt to purchase 10pk with AMEX card on app. Apple Pay did not work either. Called AMEX- no record of attempted transaction. Bought ticket with same card in POP machine at dock.

Bill Orme
2022-09-16

unable to use purchased tickets because nycferry app not visible or accessible on iphone

Bill Orme
2022-09-16

NYCFerry app downloaded from Apple app store not appearing on iPhone screen anywhere

Scott Williams
2022-09-14

I have a monthly pass w/ bike on my Samsung android phone. Last night the app would not open and said 'Update now' - so I tried to update. I go through the proper steps but then the message appears "Install on more devices" and if I choose 'Install' it says 'NYC Ferry by Hornblower will be installed on your device soon', but after hours last night and this morning, and troubleshooting everyday I can find on the internet (clearing cache, up dating phone system, etc.) it will not install. I use the ferry several times a day and have ALREADY PAID for the monthly pass, through the end of September. This is a big problem for me.

Showing 1-6 of 6

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Common NYC Ferry Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hornblower Cruises & Events, developers of NYC Ferry.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit NYC Ferry Website

Privacy Policy: https://www.bytemark.co/privacy-policy

Developer: Anchor Operating System




About this app

NYC Ferry (operated by Hornblower) proudly serves New Yorkers in Manhattan, Brooklyn, Queens and The Bronx along the East River.  Stay ahead of the game with push notifications for the routes that matter to YOU. Love to ride?  Commuting made comfortable with NYC Ferry.  Take the stress out of your commute with live scheduling and real-time updates.  Take advantage of our 30-day Unlimited Pass! Available in-app only.  Help NYC “go green” with paperless ticketing!  Come see just how easy (and enjoyable) your journey can be.  Explore NYC with our end-to-end trip planner.  Buy and use tickets directly from your phone.  Get ready for an adventure!  Our state-of-the-art vessels offer you a better commuting experience—all for the same price as a subway ride!