Contact Wolt Delivery Support

by Mintily

I was excited to use my promo codes and the free delivery you get when you first join. However, my account was flagged immediately for no reason and I was told it happens because of their system and there’s nothing I could do. So I created a new account using a new email and phone number. Again my order was denied. Every time it said “card could not be processed”. When I talked to customer service, they said it was because I had 2 accounts and that if I wanted to change my number or email I was supposed to contact them.
I don’t know why it’s so difficult to order but it’s a loss of my business because I want to order quick and have it delivered, not spend an hour trying to process things.

by Mariamkam

I have ordered from wolt Tbilisi and I got a call from the restaurant to select the sauce and I clearly said what I wanted nevertheless I get the wrong order, and when I contacted the restaurant they admitted that they made a mistake and said they will contact me back and never did. And when I reached to wolt chat support they did nothing but stand by the restaurant because "they contacted the lady that got the order wrong" and she said that's what we ordered instead of admitting they made a mistake. Terrible customer service, I do not recommend. If you got the wrong order forget about support or even a refund because "that's not their mistake"

by MistaTeeHaa

A decent experience on the surface, but this app lacks some important features that competitors figured out long time ago:

1) there is no image of your delivery - so you don’t know where they left the food (or if it’s delivered at all)

2) Wolt credits are only valid for 6 months, and is the default refund option when they mess up your order (is that even legal?). You have to insist to get a proper refund on a cancelled order.

3) their customer service has little ability to resolve issues for you, and they certainly won’t go the extra mile if you have a bad experience. I spent literally more than an hour on chat, cycling through 5 representatives - none of them actually taking time to understand the problem, and all being incapable of resolving the situation - lacking basic abilities such as re-issuing a messed up order.