symplr Workforce Reviews

Not user friendly at all. Needs to be an option in my schedule to see only days scheduled. Currently on most weeks just looking at the calendar it appears I’m working 6-7 days a week, this is because symplrWork shows any note, unavailability request, you name it as the same color or as the same value as a shift you are actually approved and scheduled to work. Very confusing, I split 12 hour day shifts and night shifts from time to time but all shifts show on calendar the same color, would be much better to have different shifts (that are already setup and existing in API) to show different colors. Also, unlike the online version of API you can’t see others schedule within your department so forget about seeing who’s on your shift or looking at possible co-workers to swap/trade shifts with, symplrWork only shows your own data. I recommend NurseGrid even though you have to enter schedule manually, it’s much easier to use and you can add all of your colleagues as they and your unit/office/team create profiles.

I use symplrWork to check my schedule and to clock in and out at work. Not only has it not shown my schedule at random times, it has shown me working the wrong days. I don’t have access to the website needed to login from home, I can only access it at work so if I were to forget my schedule or if my schedule changed I wouldn’t know. The clock in/out feature has been buggy at best for about a month straight, there have been multiple times that it’s said I’m out of range of the clock in/out point even when standing right next to it, moving around doesn’t help either. The past two days it won’t even show me the clock in/out option and the settings button disappeared so I couldn’t even report an issue. I literally would not use symplrWork if I had any other option.

IPhone IOS updated to 13.1.3 recently and now some employees with IPhones are having issues clocking in. They get signed in and when they clock, red bar flashes across the top then the screen freezes. Can’t go back , cancel or sign out. I have asked them to uninstall and reinstall and still the same thing. I got in symplrWork over the weekend to do calendar request and it did the same thing and froze. I do not see that symplrWork has been updated recently so maybe this is causing the problem.

symplrWork is very unreliable in is functions. It takes multiple attempts to approve a single request, oftentimes resulting in multiple errors before finally approving. Also I will get an error when trying to calculate someone’s timecard after approving requests saying “The employee record is locked for an affected pay period.” The person’s timecard is uncalculated until I can log on to a computer to refresh it. Many reports from my staff that they are not able to see notes that we have entered into their schedule to tell them their exact location for departments that share the same cost center. For a 3 year old app with 6 versions, I would expect a little more in the functionality. Since I am timekeeper for multiple units, it would be nice to filter between them.

If you work night shift, 6p-6a for example, when you look at 'my calendar' it shows you working both days... we know we work through the night and into the next day. We don't want to know that. We want to know what day we need to show up to work. It completely takes away from the convenience of just glancing at the calendar to see which days you work... scheduled 3 days in a row, it shows up as 4... easy enough just ignore the last day. Scheduled 2 on, 1 off, 1 on and you have to actually open each one to figure out your schedule... if anything at least make it so we can configure symplrWork and turn off the alert for the back half of our shift if we wanted to.

Ridiculously cumbersome app for 2022. Should allow you to remain signed in on verified devices &/or allow sign in with a pin or biometrics. Should allow you to see all staff scheduled for *every* calendar day to make trade requests easier vs only letting you to see who’s working on your scheduled days. Should allow sign up above core numbers so the unit schedule coordinator can shift staff around as needed to balance skill levels vs a “first come first serve” model where if you’re not first in line to request a shift you’re just out of luck. Should have more options for notification personalization vs all or nothing. Most of my coworkers hate it equally. We would not use symplrWork if our employer did not require it.

When clocking in, a red bar appears. If you do not “x” out of it fast enough symplrWork freezes (grays out) and nothing happens. You have to force close symplrWork and log back in to attempt to log in again. You then have to attempt to “x” out of red bar (error) fast enough to actually clock in. This happens several times. So your time is incorrect. I have to go in and edit my actual clock in time to the correct time. This also has to be approved by the manager. So not only a difficulty for me but my employers as well. I have emailed customer support and notified my employer but no corrections or have had any responses back from either.

symplrWork is okay but could be much more up to date and user friendly. I am unable to add notes to any of my clockings that I add from symplrWork . There is also no way to select more than one day for a calendar entry if I am trying to add a full week of vacation. I also don't like that I am unable to adjust clockings or calendars once I've submitted them. Like I said- it works well enough to get you by but it could be much better.

All functionality of symplrWork really can’t be evaluated when you cannot access symplrWork two issues one you can’t show your password so you can see what you’re typing in and the simple fact that you have to type your password every single time you use symplrWork and you’re not able to use facial recognition or any type of recall so you don’t have to type your password every single time you use symplrWork is absolutely ridiculous.

For something as important as punching in and out of work on time, you’d think symplrWork would be a little better. All it does is prevent you from signing in and even if you uninstall and reinstall it, it doesn’t work. I’ve been late and missed documenting a fulls day work because of symplrWork. No longer going to use or trust it and will use the work computers. I’ve also gotten confirmation alerts that I’ve clocked in and out for a shift, but they will not show up like they’re supposed to. I was supposed to be paid the following Friday and now won’t be for another three weeks.

Rated symplrWork as a three because as long as symplrWork has been available symplrWork seems to be behind in the technology times. Fingerprint and Face recognition have been out for at least two years. My bank even has this feature! Please update symplrWork to have this feature. Especially since it’s only on my phone and it’s only my schedule that I can see. Thanks

It doesn’t allow you the option to retract a request especially when trying to figure out the best schedule for ones self. Also it should allow notes to be seen. It would benefit a lot if we could see our complete assignment for the night and not have to login to the website on an actual computer. Other than that I am pretty pleased with symplrWork

Was very excited to get symplrWork but was disappointed when I got it. I was looking forward to finally being able to view my schedule on an app but sadly, it didn’t have my schedule correctly. Just like what other reviewers said, it color codes your scheduled days and requested days off the same. So when you’re looking at the calendar, it looks like you’re working quite a few days in a row. It also doesn’t show staff meetings, or other things that I’m scheduled for (i.e., training, education, etc..). Hoping improvements are made soon.

No updates to symplrWork , no customer service, you can’t see your schedule because of random errors. You can’t see your future schedule, you can’t see see past the current pay period. No quick identification such as fingerprint id of Face ID, especially no that we have to wear masks. Your better off writing your schedule on a napkin and posting it on your fridge because symplrWork is just garbage. How is it that symplrWork is supposed to help healthcare workers with anything?! If I need to check my schedule it doesn’t work!?

symplrWork takes forever to login to. I’m let’s get with the times and allow fingerprinting for faster login time.
For monthly schedule, everything is a blue dot, you need to add more colors and color coordinate for req off, pto, and actual work days. I have to click on each one to make sure.
I can’t go on symplrWork and self schedule into the next pay period.... I can’t even add a vacation.
On my time card, it only allows me to approve not make changes such as if I float to another unit or such.

Overall very rigid and old. Needs to be modernized and user friendly. The reason why I gave 2 stars was 1- because even if everything is a blue dot in scheduling I can still see it at a quick glance. 2- my workplace computers are too slow so symplrWork is slightly faster for sign-in and more importantly sign-outs .

It is not user friendly. If you are working, available to work, on vacation, not available, have a day shift or a night shift it is all highlighted the same color on the calendar.

You cannot see the total schedule with the other employees you work with so you can tell if the schedule is crowed on one day compared to the next. So you really cannot make a good decision on when to work. You have to go to the almost as terrible website.

One positive is that it is easy to sign you time card on you phone with symplrWork.

I agree with one of the previous reviews. It's not very easy to see a night shift schedule. I have a couple weeks where it appears that I am working every night. symplrWork developer should rethink the blue dot for the scheduled work day. It works great when all your hours are worked in one calendar day but when a shift extends past midnight, this is pretty confusing.

symplrWork has potential. First off it should save your password / have Touch ID so it can automatically log you in without having to type your password in every time. You cannot clock in using your phone. Once you submit request, you can retract them. It should also allow you to view your unit schedule (so you can see when your co-workers are working - Incase you need to switch days). symplrWork has no push notifications to notify you when your days/schedule is approved and so on.

symplrWork doesn’t work under the Wi-Fi provided by the hospital. I minus well use my card to clock in because in order to be clocked in, I have to stand next to the clock out station. There needs to be some real upgrades to symplrWork. It’s so frustrating when trying to clock in and out. The zones to use the clock in/out functions are wrong. Maybe for the future it would be better to state where exactly we can use symplrWork.

Had it on phone and changed phones. Added symplrWork to new phone and symplrWork no longer works! Deleted it from old phone thinking maybe cannot have app on two devices (kinda like what’s app). Nope still doesn’t work! If you have requested a shift and want to go back and change the shift later (even by five minutes later) try to go back and change it, “sorry Charlie,” you’re scheduled to work that shift unless go into your job and make the changes!

When clocking in, a red bar appears. If you do not “x” out of it fast enough symplrWork freezes (grays out) and nothing happens. You have to force close symplrWork and log back in to attempt to log in again. You then have to attempt to “x” out of red bar (error) fast enough to actually clock in. This happens several times. So your time is incorrect. I have to go in and edit my actual clock in time to the correct time. This also has to be approved by the manager. So not only a difficulty for me but my employers as well. I have emailed customer support and notified my employer but no corrections or have had any responses back from either.