Contact Bumble Support

I have been a Bumble user for quite sometime now. The site is decent aside from the forced pop-ups asking for contributions and “social causes.” I recently was looking into a subscription for the site and had the incorrect one applied to my account. My first inquiry for assistance was closed without any response and when I tried to follow up they said the matter was resolved and they wouldn’t response to my email. When I opened a second case, although I shouldn’t have had to in the first place, I received a general response with absolutely no details or personal reflection of my inquiry simply telling me I can purchase the additional subscription for the additional cost, which wasn’t even what I was inquiring about in the first place. You’d think for a site that prides itself on its users and highlights a CEO who makes billions of the site, the customer service would be somewhat adequate to answer the concerns of the users in a timely manner. However that is far from the reality of this app and it’s customer service. Would highly recommend staying away from this app and using one of the competitors, they are better sites anyway. I hope one of the employees reaches out to me in regards to this review, but all we know that will never actually happen. My subscription will be my last and I have already cancelled any further charges associated with this app. Would recommend anyone else who uses it to do the same.

I was swiping on Bumble when a notification to be in the spotlight popped up on my phone. Not realizing it, I accidentally clicked on the package and tried to exit out. It was then that the payment screen came up and when I was trying to click the button to exit, it quickly accepted my fingerprint for payment. I quickly notified Bumble and got a generic response from “Mike” from the “Bumble Feedback Team” saying sorry it’s in the terms that we can’t refund your purchase. I emailed him back that I’m trying to pay for school and was recently laid off and I could really use the money. He quickly got back to me with the SAME EXACT generic email saying sorry it’s in the terms. It’s obvious that he doesn’t care and so I emailed him. I understand, but accidents happen. Please make the exception. He hasn’t emailed me back. Bumble is this how you train your employees? You pay them to send generic, careless emails to your users? You write in your email to please provide us with feedback as we’re always looking to improve. How about you go the extra mile with your customer service and show that you actually care about the service you are providing to the users and not just money grabbing. Keep employees like “Mike” from the “Bumble Feedback Team”! It’s clear he doesn’t have pride in the company he works for and the job that he does for you. Judging by the way you handle your customers, I can understand why.

So Bumble definitely shadowbans or at least outright blocks you. I had Bumble for about 2 years straight. One of the women I met off there ended up stalking me and I deleted the account out of fear she would create fake profiles and try to monitor me. Needless to say I ended up moving for work and decided to make another account now that I felt safe. Within the first hour I had several likes, however, that stopped instantly after that. Nothing after that first hour (I live in a large metropolitan area so this is unusual). I’m also not an ugly guy by any means. It’s not difficult to see who likes your profile since bumble’s blurred image for your queue is easily distinguishable when swiping. I noticed that one particular like I had showed up in my stack and I didn’t swipe on it initially. I reopened the app later to see my likes disappear. HOWEVER, these profiles still showed up in the stack and they are unable to unlike your profile once they’ve swiped right. This happened with almost all of the likes I had and they weren’t bot profiles. I received no more likes since that first hour and I kept the app for a week and a half to make sure. Pretty pathetic I received whatever “ban” they clearly have in place simply because I deleted my account to protect myself. Not like I’m deleting and recreating the app every other week. Won’t be recommending or using (like I could anyway) this app again.