QJAM app not working? crashes or has problems?

QJAM Status

Last Updated on 2021-10-12 by QJAM Limited

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Common QJAM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot QJAM app on iOS and Android devices. Solve all QJAM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

QJAM iPhone Issues and Solutions

QJAM iOS app crashes, not working, errors
QJAM iOS app network issues
QJAM on iOS has black/white screen

QJAM Android App Issues and Solutions

QJAM has errors/crashing/not working
QJAM server network connectivity issues
QJAM has black screen

QJAM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever QJAM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix QJAM app crashes or not working on Iphone (iOS):

Close and restart the QJAM app on iPhone
Update QJAM app to the Latest Version for iOS
Uninstall and reinstall QJAM iPhone app
Update your iPhone to the latest iOS version

Fix QJAM on iPhone unable to connect to server/internet connection issues::

To resolve QJAM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix QJAM black/white screen (blank screen) on iPhone:

Follow the QJAM iOS app troubleshooting guide Here →

QJAM Android App Issues and Solutions

Fix QJAM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent QJAM app issues:

Force Stop the QJAM App
1. On android, goto "Settings" » click QJAM app. » click "Force Stop".

Update QJAM to the latest version on PlayStore

Clear QJAM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "QJAM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch QJAM.

Fix QJAM unable to contact server/ QJAM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click QJAM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got QJAM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch QJAM on android.

Solve QJAM black/white screens issue on Android:

Follow the QJAM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at QJAM Limited, developers of QJAM.

About this app

Simply join the Q of an event for your chance to go live. this app is best experienced with friends - share the upcoming event for your friends to watch in from any device at the click of a link. After the event, share your video chat and signed artwork across social media. this app is designed to bring creators and fans closer than ever before. Talking to the person whose words changed your life... this app gives you the ultimate one-to-one experience, allowing you to live video chat with your heroes and receive signed artwork while other fans watch in. Imagine you could be one-to-one with your hero. Any place, anywhere in the world. And it's absolutely free.