Doctolib - Your health partner Reviews

Doctolib Reviews

Published by on 2025-02-05

🏷️ About: Doctolib's mobile application simplifies managing your health. It allows you to access the availability of tens of thousands of healthcare professionals, make online appointments 24/7 for physical or video consultations, receive automatic reminders, and access your appointment history and medical documents. The app also offers a quick and secure unlocking feature via Face ID or Touch ID. Additionally, the app offers video consultations, which saves time and allows for faster appointments.


       


Overall Customer Experience 😎


😎 Positive experience
43.1%

🤬 Negative experience
33.1%

🫥 Neutral
23.8%

~ from Justuseapp.com NLP analysis of 948 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Keeps history

- Quick to book appointments

- Video consults

- Downloadable bills

- Time saver

- Easy to use for Germany and doctor offices

- Covid testing to travel



Read 21 Customer Service Reviews 😠💢

4.7 out of 5
Not bilingual

Looks like a worthy site if they had some language choices like most sites in the EU. I see they list doctors who speak English, but doesn’t have a English language filter for the site.
Typical French thinking, sadly.

App only in French

App is used for Covid testing to travel. It is crazy to think no other languages exist. France makes everyone use this site or app to book appointments but it is not helpful to tourist who speak a foreign language. English is a widely known language so I’m not understanding why no option for English as I’m struggling to make sure my appointments went through.

Still waiting

I had a video appointment one hour ago. Still waiting like an idiot.

English app is in french!

Very frustrating for non-French speakers. I be happy with Spanish but that’s not an option either.

TRASH

Only downloads in French, but they say app is available in English. Moreover, this app should not purport in any way to be for people without French phone numbers. They need to make that clear, because their website, for me, has been repugnant garbage.

Language Selection

Please update to allow the user to select their preferred language in Doctolib .

No Option for English version

Doctolib Store indicates English + 3 other languages. There are only three options and none are English.

Translation

There’s no English translation. I don’t know where to start, please add this feature.

logs out every time

good interface and easy to use, but what exactly is the point of an app if i still have to log in every time?

French????

Could anyone answer me why I started seeing French interface in one day???
I live in Berlin and even before yesterday used German UI. But today I even don’t know where to switch the language!!!

An American phone number

Doctolib doesn’t allow the format of an American phone number, and now I am at an impasse.

Universal Language Preference

Considering this is an app providing medical connection services it would make sense for there to be an option to choose English as your preferred language. Other than that the process and functionality is quite easy, painless and impressive. Even a forgotten password reset was surprisingly quick and smooth.

Super pratique et facile!

Je viens de déménager à Paris et j’avais aucun médecin ici. Cet app a m’aide à facilement trouver des bons médecins autour de moi. C’est parfait!

Fantastic app - language option be great!

This is a fantastic app. Easy to use, so easy to book an appointment (just booked the osteo at 9am on a Sunday!). I also appreciate that it keeps my history so I can easily find the doctor I need and book. I would appreciate a language option but that is really the only area of improvement that I see.

Excellente application

Excellente application: intuitive et simple d’utilisation

Super facile. Consultations vidéo aussi dans l’app

Love Doctolib. Makes it easy to stay organized and only takes 20 seconds to schedule with the doctor. Video consults are an added bonus. You can even download a copy of your bill after. Not a “fun” app - but definitely a time saver!

Frictionless and smooth

Make life easy better then human receptionist.

Ergonomic to use, frictionless step by step and extremely natural UX.

Bravo 🍾 adopted and will not need any other apps.

Life made simple with you

Excellent app

Makes appointment much easier, I only use doctors from this sight.

Makes my life easier

As a foreigner this is a great app. I can find English speaking doctors and book online immediately!

Perfect Timing

Super easy to use for Germany and doctor offices. Way easier than telephone wait times and solves the issue of booking months out appointments.

Fantastic app and service

Merci pour cette appli efficace et facile à utiliser !



Is Doctolib Safe? 🙏

Yes. Doctolib - Your health partner is very safe to use. This is based on our NLP (Natural language processing) analysis of over 948 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Doctolib Is 56.6/100.

Safety Analysis

86.0% of users say app is Safe 👍
86.0%

8.7% of users have Some Concerns ⚠️
8.7%

5.2% of users say app is Risky 🚨
5.2%


Is Doctolib Legit? 💯

Yes. Doctolib - Your health partner is a totally legit app. This conclusion was arrived at by running over 948 Doctolib - Your health partner User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Doctolib Is 87.8/100..

🔏 Privacy & Data Safety

Doctolib collected the following data from you:

  • Data Linked to You:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  • Data Not Linked to You:
    • Location
    • Usage Data
    • Diagnostics

How was your experience with Doctolib - Your health partner? Post a Review




Features

- Access to the availability of tens of thousands of healthcare professionals

- Online appointment booking 24/7 for physical or video consultations

- Automatic reminders

- Access to appointment history and medical documents

- Quick and secure unlocking feature via Face ID or Touch ID

- Video consultations for faster and more convenient appointments

- Secure and confidential handling of personal information

- Help and support available through the app.

  Contact Support
Developer:
Doctolib

Contact e-Mail:

Website: