Contact Acapella from PicPlayPost Support

Okay so I’m a percussionist. Because of COVID-19, I wanted to try something new and post a video of me playing a bass line excerpt. Basically, the music I would be playing calls for careful counting and splitting (for you drummers/drum corps folks). I recorded my first video WITH MY HEADPHONES and the audio came out great. No interference, nothing unpleasant. A nice clear sound. Now here’s the problem. I come to record my second video and after hearing the finished product of the second video - it’s COMPLETELY out of time and does not fall in with the initial recording. I have NO IDEA what it is but it definitely is not my headphones because they’re brand new. Keep in mind, there’s a new metronome feature on this app so after making the first recording there’s no need for the metronome because I would be going off the first video. Basically the audio and video don’t match up AT ALLLLLLLL when you put in the recordings together. Maybe if I wasn’t a musician this wouldn’t bother me as much but because the name of the app is ACAPELLA I would assume that there wouldn’t be timing issues with the recordings. Definitely wouldn’t recommend and is time consuming.

I got this because it is something I want to use, being able to record multiple videos of me and overlay them together to make a song. But when I started using it, it was super confusing and just left out a lot of things that shouldn’t have been left out. First off, just trying to input two previously recorded videos isn’t allowed. Only one, so that was annoying. Meaning I couldn’t put two in and then line them up on my own. Second, when I tried to record a simple song there was no way to turn off the sound of the first video that was already there, however you could turn off the metronome. This made the sound come out like heart beats when I was done because I couldn’t turn up the metronome and down the video. This leads me to the third problem, which would fix everything if they let you do this. You can’t move one of the videos a little bit forward or backwards to line them up perfectly. Last, you need premium for basically everything and it’s super expensive.

Every time I export the audio to another program the audio changes from the true mix that I saved. Distorted...wrong mix....etc. but if I send the same file to the online acapella app there is no loss of quality and mix. Seems to me that acapella has sabotaged their own program so you can’t use it on an outside platform. AND, I paid for a the full version of the program a few years ago and all of a sudden I’m being asked for extra subscription fees to do the same functions that I had already paid for. Won’t be long before another party develops a better product without the bs. I won’t be spending another dime with this company. I truly loved the program until I ran into these problems. If you’re trying to make a sun video with friends and don’t care about quality this is for you. If you’re hoping to produce anything professional move along. Acapella can easily make this program more compatible but for some reason they’ve decided to give us a mediocre product.