Contact Iberostar Hotels Resort Support
Company Name: Iberostar Hoteles y Apartamentos, S.L.
About: We are delighted to present our new Iberostar APP for iOS, with exciting new
features so you can get even greater enjoyment from your stay.
• Plan your
holiday and discover places of interest in your destination
• Access the web
check-in service to make your arrival faster and more convenient
• Enjoy
permanent access to all event and activity times, and add them to your diary to
make sure you don’t miss a thing .
Iberostar Hotels Resort Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Iberostar Hotels & Resort. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Iberostar Hotels & Resort. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Iberostar Hoteles y Apartamentos, S.L.
Read 3 Customer Service Reviews 😭😔💔
App Needs Help
by Yata_1908
This is no reflection of the hotel, but this app is no good. It takes a very long time to load anything and will just time out on you all the time and just give you a white screen. For this to be the place they are pushing people to check in and other things this app needs some help and lot of love. There isn’t even options to upgrade your stay, book the spa or do any other special orders. Please spend some time working on this app’s response time and capabilities. It’s not convenient to have to call the customer line in order to do anything, respectfully.
Low quality food and drinks
by 3inthia
The property is beautiful, but unfortunately the quality of the food and drinks is bad. We stayed for 7 days and the menu for the breakfast and lunch is the same every single day, the food is cold and tastes pre-made. No natural juices, no shakes and juice station for breakfast. At the bar they have only low quality alcohol. if you want to drink a decent liquor, then you have to pay extra. No waiters at the pool and beach area, you have to get in line at the bar to get your drinks every single time. I have stayed at many all inclusive resorts and this resort offers less options and quality food than others.
Issues with reservation and usage
by EonicalRift
We used the app during a 6-day stay in Jamaica. It’s not clear whose fault it was, but the app’s view did not always agree with hotel view. For example, it showed a confirmed reservation for 12/23 for a restaurant that was closed that day, and for 12/24 it kept sending a reminder while the restaurant did not have a record of reservation. For room service options the order placement was also broken, and even the choices shown were poor. Lastly, the map function was barely useful since its best use would be to help find the restaurant or other location while on premises, but it miscalculated current location. A walking directions view or proximity view would have been much better (or even directions from the room to the restaurant).
The app is very promising though, and that is why I have given it 3 stars instead of 1. If it can iron out the (significantly serious) issues noted above, it can improve the stay experience significantly.
Have a Problem with Iberostar Hotels & Resort? Report Issue
Why should I report an Issue with Iberostar Hotels & Resort?
- Pulling issues faced by users like you is a good way to draw attention of Iberostar Hotels & Resort to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Iberostar Hotels & Resort customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Iberostar Hotels & Resort.
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