Contact Iberostar Hotels Resort Support

This is no reflection of the hotel, but this app is no good. It takes a very long time to load anything and will just time out on you all the time and just give you a white screen. For this to be the place they are pushing people to check in and other things this app needs some help and lot of love. There isn’t even options to upgrade your stay, book the spa or do any other special orders. Please spend some time working on this app’s response time and capabilities. It’s not convenient to have to call the customer line in order to do anything, respectfully.

The property is beautiful, but unfortunately the quality of the food and drinks is bad. We stayed for 7 days and the menu for the breakfast and lunch is the same every single day, the food is cold and tastes pre-made. No natural juices, no shakes and juice station for breakfast. At the bar they have only low quality alcohol. if you want to drink a decent liquor, then you have to pay extra. No waiters at the pool and beach area, you have to get in line at the bar to get your drinks every single time. I have stayed at many all inclusive resorts and this resort offers less options and quality food than others.

We used the app during a 6-day stay in Jamaica. It’s not clear whose fault it was, but the app’s view did not always agree with hotel view. For example, it showed a confirmed reservation for 12/23 for a restaurant that was closed that day, and for 12/24 it kept sending a reminder while the restaurant did not have a record of reservation. For room service options the order placement was also broken, and even the choices shown were poor. Lastly, the map function was barely useful since its best use would be to help find the restaurant or other location while on premises, but it miscalculated current location. A walking directions view or proximity view would have been much better (or even directions from the room to the restaurant). The app is very promising though, and that is why I have given it 3 stars instead of 1. If it can iron out the (significantly serious) issues noted above, it can improve the stay experience significantly.