Contact Money Pro Support

by ARScopio

Do not purchase Money Pro Gold product with the expectation that you will be able to import account information or that they will be adding additional banks in a timely manner, if ever. To my dismay top financial institutions in the USA are not supported such as DISCOVER, CITI CARDS, BARCLAY CARD. On their product community forum, purchasers around the world are being asked to submit their requested bank, which will then be “voted on” by other users to determine if it will be added to their system. DISCOVER was requested four months ago and still hasn’t been added. Buyer beware. I’m glad I Purchased this with my American Express card so I can have the charges canceled for failure to provide service as advertised and paid for. This company is a total joke. Vote???!!! And we might consider it????!!! After I paid????!! When I contacted customer support, this is was the reply:

No, we do not have any estimate, unfortunately. We gather the information to help us make a decision when we add a new or change our current provider. If your bank is voted for, we will definitely consider that.

by Davemo5746

I purchased this as a replacement for iReconcile (best finance app ever!) a few months ago. It was pretty good and I was getting used to the interface until version 1.9. I have an iPhone SE and the app was running great. Now it takes several minutes to open and 90% of the time it crashes while trying to open. It also doesn't open all of my accounts most of the time and I have to close and restart and wait and hope it opens all of my accounts. The support guy I was emailing with finally apologized for my inconvenience and closed the ticket, while assuring me they will continue to work on the issue. I think I have been more than patient enough. Surely I am not the only person having this issue. I am looking for a replacement for this and will not use their software or recommend it to anyone. I know it is a phone app (so I have minimal expectations anyways) but as an IT guy I also know that communication and support are the foundation of recurring customers... And sales. Lost a customer.

by Battle Bot Fan

Ultimately, this software disappoints rather than delights. I’ve used it for almost a year now, and under its beguiling interface lurks half-baked software with almost well-thought out ideas. Transactions lack payees, so if your interested in how much you spend at, say, Walmart over all categories you’re out of luck. This fades to insignificance compared to its budget module. There’s a lot to like about the budget screen, but because every transaction’s category appears in the budget, the screen quickly becomes a mess. A bigger disappoint is the recurrence options: I can’t schedule a paycheck for twice a month. So if I say every two weeks, my paycheck actuals very quickly get out of alignment with paycheck scheduled. When I first entered the paycheck amount, I made a mistake and forgot a decimal point. Short of deleting the category and setting it up again, there is no way to fix this mistake. This could be great software; it’s decidedly mediocre at best.