Contact Adore Me Designer Lingerie Support

by Jwkdbrbegahbsbd

I’ve been wanting to purchase something from this app for years after seeing consistent good reviews and window shopping since the app first launched. I placed an order for 2 bra sets, but the order is still “processing” 12 days later. The only disclaimer on the app states delayed processing of up to 3-5 days. It’s been almost 2 weeks. I’ve contacted customer service twice, getting the same unhelpful response both times. I’ve been told that I can’t get my money back on the order until the items show up at my door so I can start the refund process. The problem is that they’re not showing up so I can’t return them, and customer service is beating around the bush and not actually listening to my problem. I want to know why my order has taken almost half the month to process and if it’s not going to come I want my $55 back so I can actually receive why I paid for by going to another company. I’m extremely disappointed with the quality of customer service and the ridiculous processing time it’s taking for my two bras and two pairs of underwear. I hate to be that guy, but I feel like I’m being scammed. At this point I can’t get my money back unless I get the order, but I’m not even getting my order. Don’t waste your time or money here..

by Verochase

Beware of shipping speeds. This company will post that it ships within 3-5 days. What they don’t tell you is that sure, it ships within 3-5 days, but it goes to a UPS facility where it is held hostage until they get enough merchandise at that ups facility to then ship it USPS- which takes an additional 2 days. For reference I placed my order on Feb 22- it’s now March 5th and my merchandise has been held hostage at a UPS facility now for 5 days. It had to go to three other UPS warehouses where it had to sit until they had enough merchandise to move it to the next UPS. I honestly thought I was crazy, because this is a horrible business model as it is incredibly deceptive to customers, but they confirmed it.... here’s their response to me. Mind you their solution was to “just wait longer”

“Please know that we make sure that the package is shipped from our warehouse on the intended date. However, please understand that once it was received by UPS, like any other postal service, it won`t give you a final or exact date of arrival time to its destination.

Mail piece needs to be first carried by UPS and later redirected to USPS for delivery. Only shipping volume reaches to a certain amount will mail pieces be sent to USPS facility. Before that, the item will need to just sit somewhere. This is the common reason for the delay in the packages.”

by SherryRec

I am a first time customer of this Adore Me company! And so far I’m not liking them whatsoever! I ordered my product the beginning of last wk. it was shipped out the SAME DAY! It’s now been a little over a wk, and the past 4 days my package has not moved! I contacted customer service and they only give me the run around! I was expecting to have it by a certain day, my wedding anniversary that looks like I’ll not be receiving what I order no time soon! Adore me’s website says that they offer priority shipping at check out! That’s A LIE! After I ordered it never gave me that option so I called adore me and told them that was misleading to all the customers they have and will have. They of course don’t care! But they still put it on priority shipping for me it got shipped out the same day of order. But still no package no nothing. I’ve kept in contact daily with calling adore me and emailing them also, with no result in sight! So all I can say is I’ll not be a regular customer now like I wanted to be! And I’ll do a refund of my money immediately if my package is not delivered by this evening. If I happen to receive my package today I’ll change my review! If not then I expect a refund without issues and I’ll keep my review as it is now!