Contact Royal Jordanian Airlines Support
Company Name: Royal Jordanian Airlines
About: Ever wondered what it’s like to have a companion, in the form of an app? Royal
Jordanian’s travel app is just that. Designed to make your traveling
experience more convenient, our application will always be with you on the go,
with extensive traveling features only a simple touch away.
Royal Jordanian Airlines Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: web-team@rj.com
Website: 🌍 Visit Royal Jordanian Airlines Website
Privacy Policy: https://www.rj.com/en/meet-rj/privacy-policy
Developer: Royal Jordanian Airlines
3 Most reported problems 😔💔
Behind the times
by BKAJ1123
RJ has good service once in the air- the flight attendants are great. I’ve flown over 30+ times with them. However their app and website are dated, slow and just bad. Also, you cannot choose a seat! All other airlines I have ever travelled allow you to choose your seat. Not RJ- you just show up and they put you where they want you. I just flew a 12 hour flight and had to sit in a seat far away from my wife- all because they do not give you an option to choose a seat. Their customer service is hard to get hold of, I’m currently on the phone on hold after they left one of my suitcases in the terminal- I have a tracker so I can see it sitting there. I have been trying to get in contact with them for 2 days and nobody can give me any information on my delayed suitcase. RJ has great flight attendants and in flight service, but their website, app and customer service are 0/10.
Won’t let me login or change seats
by Bseblgrl3
It’s impossible to login in this app. All my information is correct but I keep getting a pop-up message that simply Says “OK.“ The app won’t let you register for their loyalty program, you must do that on the web. In addition, you cannot change seats via the app as you can do with ALL other airline apps. Ugh. I’m terrified to see what this app is like once my flight finally arrives. Just terrible.
Just don’t do it
by Josee Josee
Before you book your flight let me give you some advice, don’t. It’s not worth it. You will lose your money, time, and nobody cares about what’s going on to try to help you. I booked with them, and due to an error on their part, they refused to refund my flight that they made me lose. No one is answering emails, each person I speak to blames the next person. Very unprofessional and has no problem stealing your money.
Have a Problem with Royal Jordanian Airlines? Report Issue
Why should I report an Issue with Royal Jordanian Airlines?
- Pulling issues faced by users like you is a good way to draw attention of Royal Jordanian Airlines to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Royal Jordanian Airlines customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Royal Jordanian Airlines.
