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Last Updated on 2024-07-04 by Virgin Mobile Latin America

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Common Virgin Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Virgin app on iOS and Android devices. Solve all Virgin app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Virgin iPhone Issues and Solutions

Virgin iOS app crashes, not working, errors
Virgin iOS app network issues
Virgin on iOS has black/white screen

Virgin Android App Issues and Solutions

Virgin has errors/crashing/not working
Virgin server network connectivity issues
Virgin has black screen

Virgin iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Virgin app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Virgin app crashes or not working on Iphone (iOS):

Close and restart the Virgin app on iPhone
Update Virgin app to the Latest Version for iOS
Uninstall and reinstall Virgin iPhone app
Update your iPhone to the latest iOS version

Fix Virgin on iPhone unable to connect to server/internet connection issues::

To resolve Virgin network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Virgin black/white screen (blank screen) on iPhone:

Follow the Virgin iOS app troubleshooting guide Here →

Virgin Android App Issues and Solutions

Fix Virgin not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Virgin app issues:

Force Stop the Virgin App
1. On android, goto "Settings" » click Virgin app. » click "Force Stop".

Update Virgin to the latest version on PlayStore

Clear Virgin App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Virgin app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Virgin.

Fix Virgin unable to contact server/ Virgin internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Virgin » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Virgin » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Virgin on android.

Solve Virgin black/white screens issue on Android:

Follow the Virgin android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Virgin Mobile Latin America, developers of Virgin.

About this app

Mejoramos tu experiencia como usuario, al mismo tiempo que incorporamos un acceso directo desde todas las secciones de la app a tus funciones básicas: saldo, histórico de consumo y recarga. Administra tus tarjetas, guárdalas, recarga en un solo clic y configura tu cobro recurrente, para que nunca te quedes sin servicio. Fácilmente encuentra los Beneficios de estar en this app Mobile: gana GB, obtén regalos y sorpres, más 1MB adicional de regalo por cada $1 gastado en la app. Mantente informado de lo que tenemos que comunicarte con los banners en la app, que te dicen como maximizar tu experiencia de ser un rockstar de this app Mobile. Permitenos compartirte servicios, productos y noticias relevantes, diciéndonos un poco más sobre tus intereses. Prueba nuestra nueva forma de brindarte servicio en el chat de la app. Prueba la mejor experiencia de una app en Telecomunicaciones. Conoce la nueva app de this app Mobile México. Déjanos conocerte mejor en el nuevo Perfil. Ahora puedes personalizar tu app y hacerla TU app. No pierdas ninguna Notificación ni promos. Conoce el nuevo Centro de Notificaciones que hicimos para ti.