Contact Mylio Photos Support

by Outsynch

I want to take a minute to upgrade my previous review. I have had tremendous success lately with Mylio. I think many of my issues were related to a Passport external drive that was one of my Mylio Vaults. I’ve reformatted it several times, but it must have some incompatibility issues out of the box that support couldn’t identify with the info they had. Now, I am loving the product as I wanted too. As I said, conceptually it’s great, now it’s working great in reality. I have invested many, many hours resolving the issues created by my initial failed synchs in terms of lost originals and duplicate files. Some my fault as it took a while to really understand what it did under the covers where I made bad decisions. So now my knowledge, system robustness and performance have greatly improved. I highly recommend this product for a serious photo curator, but move slow until you know your system.

Previous Review
Conceptually, this is a great product. I really want to like it. However, I have had nothing but issues. Primarily system crashes and failing synchronization across my devices. I send support many questions, some reps are helpful, others becoming impatient and short. Not really helping me resolve the issues. Makes me wonder how wide spread the bugs are. As I said, great concept that falls short.

by EvillCowboy

I’ve had this on my iPad for a year, and it imported some photos...so far, so good. That’s it. I’ve tried tagging a friend. I have hundreds of pix of him eating. I would like to tag them. Like for Tony, Eating, location and time stamp. That’s why I downloaded it, it boasts it does this, easy, across platforms. They obviously know what I would like it do. The files just sit. I try manually tagging Tony. all’s good. Face Rec, nope, nothing works. It is so non intuitive. I’m not a Luddite, but I don’t so much with pictures except take them and never delete them. I need a too, to organize them,
The videos are as arcane. No first time videos...oh yes there is one, overwriting the time stamp on batches with a phone. No, start a tag named tony and look for his face.
I downloaded it before thanksgiving, I was going to give everybody a nice scrapbook for turkey day. Then Christmas..and now. The download on a MacBook is odd, it doesn’t go through App Store. What’s up with that? Shady.

If you can get it to workin week one,,I’d say go for it.. I’ve wasted too much time.

If you can

by Mr J.J

There is a Major Misconstrued Perception via Confusion to why Mylio is sucking way too many Gigs from within the Actual operating system
This should be a stand alone platform and not leaning on my personal storage for ant reason
same as Dropbox ect
If this is the case then why would I even need Mylio if the storage there absorbing I could just leave the originals where they are and not have to pay for me having less than where I started
I hope this Review puts an Urgency and Prioritization
as what needs to be payed Attention
This dehydration of User Gigs is a Major Flawed Restless consumer protocol
where there should be ease and Simplicity
To its operation and internal performance not mine
If you open more Cloud Space and Run your system Programs as Needed to Allocate Space being Available as iam paying you for a service your not paying me for my loss correct?
It’s your gigs which are not offering me space
So if it’s not Available to offer me
So I can see the value
Then simply say so I don’t continue to be mislead in changes are coming or being offered
I dont live my life in a Hail Mary world
then I will no longer be needing your services as my colleagues feel this way also
not mine that are valued
Enough said so just pay Attention to Our Requests
You will stay in Good Shape
Thx!