Sony Rewards app not working? crashes or has problems?

Sony Rewards Status

Published by Sony Corporation of America on 2023-12-13

With the Sony Rewards app, entertainment is just a tap away. Check your points
balance wherever you are, upload movie tickets, complete challenges, score VIP
experiences & so much more.

I have a problem with Sony Rewards

Are you having issues? Select the issue you are having below and provide feedback to Sony Rewards.

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Most reported problems

Reported Issues: 3 Comments

By Dana 1 year ago

Trying to set up Sony rewards app and it wants a verification email to be answered but never sends the email. Nothing in the spam folder either. Tried several times and never works

By jilly 1 year ago

App won't load. Have deleted it and reloaded it and still not opening. Help!

By MrShotYa 1 year ago

Shitty app won’t load

Common dislikes about Sony Rewards app

- Need a SONY credit card to receive reward points

- Can't add past purchases

- System is having issues with issuing points

Have a Problem with Sony Rewards? Report Issue

Common Sony Rewards Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sony Rewards app on iOS and Android devices. Solve all Sony Rewards app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sony Rewards iPhone Issues and Solutions

Sony Rewards iOS app crashes, not working, errors
Sony Rewards iOS app network issues
Sony Rewards on iOS has black/white screen

Sony Rewards Android App Issues and Solutions

Sony Rewards has errors/crashing/not working
Sony Rewards server network connectivity issues
Sony Rewards has black screen

Sony Rewards iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sony Rewards app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sony Rewards app crashes or not working on Iphone (iOS):

Close and restart the Sony Rewards app on iPhone
Update Sony Rewards app to the Latest Version for iOS
Uninstall and reinstall Sony Rewards iPhone app
Update your iPhone to the latest iOS version

Fix Sony Rewards on iPhone unable to connect to server/internet connection issues::

To resolve Sony Rewards network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sony Rewards black/white screen (blank screen) on iPhone:

Follow the Sony Rewards iOS app troubleshooting guide Here →

Sony Rewards Android App Issues and Solutions

Fix Sony Rewards not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sony Rewards app issues:

Force Stop the Sony Rewards App
1. On android, goto "Settings" » click Sony Rewards app. » click "Force Stop".

Update Sony Rewards to the latest version on PlayStore

Clear Sony Rewards App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sony Rewards app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sony Rewards.

Fix Sony Rewards unable to contact server/ Sony Rewards internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sony Rewards » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sony Rewards » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sony Rewards on android.

Solve Sony Rewards black/white screens issue on Android:

Follow the Sony Rewards android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sony Corporation of America, developers of Sony Rewards.

100% Contact Match

Developer: Sony Rewards

E-Mail: [email protected]

Website: Visit Sony Rewards Website

About this app

Check your points balance wherever you are, upload movie tickets, complete challenges, score VIP experiences & so much more. Complete different challenges and score big with Sony Rewards Passes. Experience more thrills as you check out the latest movie trailers, videos, and more from Sony, right in the palm of your hand. Tap into the Sony Rewards app to upload tickets and register discs with ease. Cardmembers can use the new in-app Bonus Form to earn bonus points faster on Sony purchases. Use your points to bid on ShowStopper experiences & redeem for the latest tech, movies, and games from our catalog. It's the only way to experience all of Sony Rewards. With the Sony Rewards app, entertainment is just a tap away. Turn up the excitement with points goals, wish lists, challenges, and more. Know your points balance & order status with just a tap. Make SonyRewards yours with original newsfeeds and notifications — all on your device. And it's all here, all waiting for you. With the Sony Rewards app, there's always more to discover.