Contact SpotCam Support
Company Name: SpotCam
About: Got SpotCam?
Download the app to install SpotCam in an instant also watch live
video, playback footage, and receive alerts while you're on the go.
No idea
what is SpotCam?
SpotCam is a true cloud based WiFi video monitoring camera that
allows you to watch what you care anytime anywhere.
SpotCam Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SpotCam
Verified email ✔✔
E-Mail: info@myspotcam.com
Website: 🌍 Visit SpotCam Website
Privacy Policy: https://www.myspotcam.com/welcome/privacy/
Developer: SPOTCAM CO., LTD.
3 Most reported problems 😔💔
Not happy
by CrazyLeggidJoJo
I’ve had two of the cameras for a few months now and I really wanted to like the setup with the app. After updates and even contacting support at one point, I can’t really say that I recommend these products. This app is plagued with crashes, freezes, and stuck just trying to load when trying to replay a recorded event. It’s actually kind of frustrating. I’m going to be looking around for a new setup and ditching these soon. Before anyone wonders, it’s not the internet at the location of these either. That was the first thing I checked from top to bottom.
Not usable
by ROC100
I bought their Spotcam Ring 2. It’s more expensive than the real Ring products and they tricked me to think they are the Ring in Taiwan. TBH, it not marketing, it’s lying.
Back to the app. It’s horrible. It’s slow, buggy, not user friendly, and not really usable for daily use. It’s just a security camera on a doorbell, not really an interactive doorbell camera. The app is not interactive AT ALL. Not to mention the GUI was not professionally designed and the characters are very difficult to see.
Live view kicks you out every 10 minutes
by Trchen1033
As title. The live view prompts you to continue every 10 minutes for no reason. Very annoying. It is unacceptable as a baby monitor for night sleeping.
Also doesn’t provide streaming over LAN. All traffics must go through their cloud controller which is a security risk, and makes product unusable when your WAN connection has limited bandwidth.
Have a Problem with SpotCam? Report Issue
Why should I report an Issue with SpotCam?
- Pulling issues faced by users like you is a good way to draw attention of SpotCam to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SpotCam customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SpotCam.
