Company Name: UGroupMedia inc
About: UGroupMedia provides PNP - Portable Santa Claus app, that brings magical custom videos to life with
state-of-the-art technology.
Headquarters: Montreal, Quebec, Canada.
Listed below are our top recommendations on how to get in contact with Call Santa Claus with PNP. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Call Santa Claus with PNP. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of UGroupMedia inc
E-Mail: android@portablenorthpole.zendesk.com
Website: 🌍 Visit PNP Website
Privacy Policy: https://www.portablenorthpole.com/privacy-policy
Developer: From Santa's Elves at UGroupMedia Inc
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Get Pricing Info for UGroupMediahttps://www.portablenorthpole.com/terms-of-use
Disappointed, I bought the subscription and it’s not active and I don’t see it in my subscription list and they money was withdrawn from my bank account any way
Disappointed, I bought the subscription and it’s not active and I don’t see it in my subscription list and they money was withdrawn from my bank account any way
I've been with PNP for awhile and now there double charging. I've tried to contact them and with no luck. I worry they're going to keep taking money I don't have out.
Good morning, My wife and I have LOVED PNP and our 2 boys love it as well. This year, we had MAJOR difficulties with accessing prime videos for KADEN AND CARTER SECH. We have never had an issue. On December 23rd and 24th my wife and I probably spent 60-70 dollars more than we should because we needed to make the videos happen for our kids. We would appreciate a refund. The PNP site actually showed that we had access to prime, but we could not access the videos and create them. So between her credit card and mine, we did it until we were successful and created 2 videos that we did not like. We had to get something together for the boys and we made due with what we were able to click on. I messaged "THE ELVES" from the actual web page TWICE with only an automated response stating they are working on it. Very frustrated because we have had such good luck over the years with these videos. Just looking for someone to make this right. You will be able to go back to those dates and see the transactions within a very short period of time on the 23rd and 24th. Thank you for taking the time to read this and hope to hear back from someone soon. Joe
I was automatically billed for PNP 12/2022. Document No. 127610026815 which I did not authorize. I am requesting a refund and the cancellation of my account.
Why doesn’t any of the videos offer a nice decision anymore? My daughter looks for it every year!
Cannot access my account. I have tried all suggestions in Tech support email. I have numerous recipients information attached to this account. Automatic Renewal sent to this email address however not receiving email password update information. All attempts to access are creating new accounts
Cannot access my account. I have tried all suggestions in Tech support email. I have numerous recipients information attached to this account. Automatic Renewal sent to this email address however not receiving email password update information. All attempts to access are creating new accounts
Hi, Iv purchased the magic pass, I have a confirmation email, but it’s Asking for payment when I click on the magic pass videos. Can you please let me know what I need to do. Thank you.
I am unable to make more than 1 video, I purchased the year pass
I purchased Santa Letters that included videos for my grandson's in New York at the price of 4.98. I purchased 2 and they did not receive them. The order number is #435829. Please help me. They received the packets with letters from Santa and a certificate.
by Bizzybizzybee
The visuals are beautiful, as in prior years. Developers do an effective job of engaging the child with personalization of name, DOB and the child's typical day.
However, the narrative should have been written by a child development specialist....who could have helped the video to focus more on the wonder of the North-Pole-home of Santa, talk about the unique value of each child and that Christmas is a special time for us to share time and treasures with those we love. Narrative could encourage children to be persistent when solving problems with materials. Narrative could encourage children to solve problems with other children collaboratively, sharing feelings and together coming up with ideas for resolution. An early childhood specialist would omit the non-descriptive, subjective language of 'naughty' and 'nice' and remove the connection of behavior to gifts, because this leads children to believe that bribery is an acceptable adult-child interaction strategy.
I am very disappointed in the videos and will be deleting the app from my device.
by Grinchaliscious
I have literally been using this service for 10 years !!! 10 years since my first daughter was 5 and is obviously now 15 but I also have a 9 year old who still waits for her video every year. The service has become a complete pain to navigate and you end up paying way more than you intended just to get the stupid video made! It’s a waste of time and money and would have never started the tradition to begin with had I known it would be run like this now ! It use to be free or 4.99 for one video , you would set it up and done . Not anymore , now you have to pay for a magic pass to unlock new videos that are just filled with wasted space of frolicking elves and if you don’t want a phone call during the video(I.e , I and probably most people do not ), you now have to pay for premium so they have you again !! It’s ridiculous
by Brainscan
I’ve used PNP to get Santa’s messages for my kids for six years. But this year, they have really dropped the ball.
- The app logged out of my account, exposing grown up features to the kids. My son launched the app to see if Santa sent new messages, but was greeted with the login page. Unfortunately, the login page shows previews of videos to other kids that Santa hasn’t sent him yet. This completely ruined the magic, because he now knows that the videos aren’t just for him.
- New videos don’t show up right away, and are frequently just a blank screen when they do. When a parent chooses to add the video to the kids’ corner, it doesn’t show up on their device for quite a while. When it does finally show up, it is usually a blank screen and the app needs to be killed to show the videos.
- Classic videos no longer have Santa’s verdict (whether child has made the nice list). Also, by reducing the number of videos that contain his verdict, you can no longer choose different videos for different kids.
This was an awesome app experience for my kids, but no longer. Next year, I’ll be telling my kids that the elves are too busy making toys to send their videos.
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