Contact Tripcast Support

by Ksimon214

Just like the review above says, I would have given this app 5 stars, but how can they not have a way to retrieve a forgotten password? I didn’t even forget my password but it is locking me out. Can’t log in with google. Can’t log in with Facebook. Nothing works. Now everything I had on here is lost. Emailed for support and still awaiting a response. I’m a teacher and use this for trips abroad that I chaperone so the kids can share photos in a private setting. I have invited all the kids and parents to an album that they’re all now on and I can’t get on - a few days before we leave for our trip!! So beyond frustrating. Maybe someone will email me back from support, but until then I’m reiterating how stupid it is not to have a password reset option on the app so you don’t have to go through the trouble of finding the support email address (also not on the app) and waiting for a response.

by Hotel Lounge

I used to love this app and have been using it for a few years. The recent changes to get paid subscriptions seems to have broken the flow.

First of all, I don’t see why you’d have bothCluster and Tripcast apps when they provide almost identical features. Use one and combine the geo location feature with the photo/video sharing you’d have less to maintain and your costs would go down.

Secondly, how can you remove Tripcast from the Google Play store before having an update available? You leave everyone hanging that isn’t on IOS.

Lastly, for me the map feature stopped working recently. After looking at some of the changes I thought it was due to going over the 1,000 posts per group for the free service so I upgraded to the “friends” level. The map still doesn’t show the location where the pictures are taken in my iOS app. I tried to exchange emails with support to get this resolved but so far I’ve received nothing that helps.

And yes, location is turned on, I deleted and reinstalled the app,…. None of that works and at this point I believe I need something from the Cluster support but am not getting anything. For an app I pay for I find this not very acceptable…

by Bbbbbbbbbjkin

I would normally give this app a 4, except that, after using the app for years, I am suddenly being asked to log in or being told my info is in the wrong format. There’s no option to retrieve my password (which I think I’m getting right but with no “forgot password” option, who knows?—Oh, and it doesn’t say incorrect password. It just sits there and does nothing). The page is blank when I click on app support. I have years of pics and trips on this app that I suddenly can’t access. I can literally see my pics flash on the screen right before it resets to its new account screen. I am looking for app support. This is happening across multiple devices.