Heritage Family CU eBranch Reviews

You can’t even complete a transfer! There’s no option to do so! Just to cancel or review the rules of the transfer. The new app is awful enough it’s making me want to switch banks. It literally shrinks the amount of screen I can see on my phone. Everything is small and cramped into one section on the screen for seemingly no reason except to advertise Heritage to me? It’s made for tablets not phones. If I click on one transaction to get more information, it kicks me all the way back to the home screen. Why do I need to scroll on the home screen now? Serious functionality issues. I can’t even use the website because it forces you to this awful app.

This new app is horrible! I wouldn’t even give it one star if I didn’t have to. Might be a good reason to change banks!!!

So HeritageFamilyCUeBranch is ok until it comes to charges pending…when my charges are pending it messes up the available balance … for example say my real available balance is $45 and then I go and buy something for $5 ok so then my available balance should be $40 but it will show I have $120 for my available and that really messes with me because I could think I have that much and go spend $100 then we’ll I would have over drafted … it’s really annoying

I like being able to pay bills and deposit checks from my IPad.
I’m disappointed that I can’t do a person to person payment and have the money automatically transferred to their account. Other banks have this option and it is great! My brother sent money to my Heritage account from his People’s account and the funds were in my account in less than five minutes!

TFA still isn’t working! If I delete HeritageFamilyCUeBranch and reinstall it works on the first login but subsequently does not!

I recently divested from TD due to their involvement with the Dakota Access pipeline that will soon be flooding the missouri river with poison. I moved to my local credit union to keep my money safe and not invested in morally appalling acts. It gives me a cleaner conscience (and hopefully cleaner future if enough people do the same), and an unexpected bonus benefit turns out to be a smaller monthly fee for my checking account than I was paying before!

The only thing I can really ask for from this online banking feature is that they please include itemized pending transactions. I am waiting for my paycheck to clear and also have an automated monthly debit going out the same day - and sometimes my transactions are so plentiful and hectic that I just can't tell if certain debits are accounted for. Thanks for considering this request :)

Good working app

Just had to upgrade to an iPhone 8. Set up Touch ID but doesn’t work when I sign into HeritageFamilyCUeBranch . Also saw that they they don’t allow two fingerprints now, which they did on the 7 which worked just fine signing in with either hand. Even when I deleted one it still wouldn't work. Please fix!!

GREAT CUSTOMER SERVICE. EASY TO DEAL WITH. QUICK RESPONSE.

Love the new app.

Many many things that all banks should be!!!

I like that the new system shows you the names of your sub accounts that’s helpful. I do still hate that you can have full access to all your checking accounts or savings on one screen you have log out and then log into the others. That’s a pain

Absolutely the best bank ever!! The Bennington branch has the best customer service!!! Thank you!!!!

Easy to deal with and an all around good credit union I like the neighborhood small town feel to our HFCU

In all the years I have been a member HFCU staff has always gone the extra mile to serve my needs!

Love the Face ID login on my phone, quick to check balances and transfer between accounts!

Superior service on all levels. My wife and I have never experienced a financial institution like this one. People that I have referred are also over the top please with how HFCU works with each member.

This financial institution is like family, they take care of you and assist with financial matters and concerns. It makes me feel good to know that if I have concerns or needs that Heritage Family Credit Union is there.

Why you charge to deposit check by picture

Whether at the bank or on the phone people are always pleasant and helpful.