Masterbuilt Classic app not working? crashes or has problems?

Masterbuilt Classic Status
I have a problem with Masterbuilt Classic

Are you having issues? Select the issue you are having below and provide feedback to Masterbuilt Classic.

⚠️ Fix Now in One Click

User reports:
No current problems
 User reports 0

Summary of Masterbuilt Classic Problems 🔥

- Difficult to connect initially

- Cannot set meat probe temp

- App shuts off the smoker when grill temp setpoint is reached

📋 10 Reported Issues:

B
Bradley Maasch 2023-11-26

Masterbuilt classic app keeps crashing. I can't keep connected to my smoker and the very frustrated with it, especially when you have a big event and you have to be away from the smoker. Please fix this app!

C
Chase 2023-11-24

Both the master built classic app and the newer master built app from the store have become useless. Can't even stay connected to the grill. No controls or anything. I'm pretty devastated I spent close to 1000 dollars on this as my first smart grill and it crapped out within a year. Completely lost trust in the brand will be looking elsewhere way sooner than I thought I would. My last Weber lasted me 8 years and thank goodness I still have it or I wouldn't have had Thanksgiving.

S
Steven 2023-10-30

I have same issue as all are saying. Worked for years, went to use today and app keeps crashing. Worked for like 2 min after complete Uninstaller, then crashing again. There is an obvious issue. Please resolve.

M
Mike Stephens 2023-09-15

The app is crashing. When I try connect the remote, the app crashes. I've used this app for 3-4 years with no problems. Then today crashes. I've un-installed it and reinstalled it. I'm at my wits end. Help

⚠️ Troubleshoot | Report Issue ⚠️
L
Larry Ringstad 2023-09-03

App used to work fine on my Pixel phone but today when i went to use it I keep getting "masterbuilt Classic keeps stopping" and it closes the app. uninstalled and reinstalled and it work for about 30 minutes then started closing again. app version is 3.1.30 installed from the google store.

M
Mike 2023-01-29

App won't open.

C
Craig 2022-12-15

The app connects built can’t change from Fahrenheit to Celsius also, I won’t let me control the temperature or change anything on the app

D
Don 2022-09-10

Cannot login to Masterbuilt app. I wish that you didn't have to log in to use it! I just need to connect to the smoker. That's why I bought this smoker so that I could monitor it from my phone. Please help!

A
Amy Bock 2022-07-06

App will not display new temp, stuck on last cook details.

⚠️ Troubleshoot | Report Issue ⚠️
D
Darin 2022-06-29

App cannot connect to know working wifi network.

Showing 1-10 of 10 reported issues:

Have a Problem with Masterbuilt Classic? Report Issue




Common Masterbuilt Classic Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Masterbuilt Classic iPhone Issues and Solutions

  2. Masterbuilt Classic Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: customerservice@masterbuilt.com

Website: 🌍 Visit Masterbuilt Website

Developer: Masterbuilt Manufacturing




‼️ Outages Happening Right Now