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⚠️ Most reported problems ⚠️

Connection
36.8%

Crashes
31.6%

Login
21.1%

Not working
5.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Masterbuilt Problems 😠👌🔥

- Issues connecting Bluetooth

- Doesn't hold place on recipe when switching to Devices section

- Disconnects from smoker all the time

- Can't set temps from app

  1 Reported Issues: 😵🆘🛟🚨📢

George Bowerfind
2023-06-21

I purchased a master built smoker at Lowe’s in Anchorage Alaska less than a year ago model number MB20070421. I did register it. Serial number 112212. I’ve use the smoker two times with no issues with the third time, the smoker came on, then turned off after a few seconds it did this for a few times, and then finally would not come on anymore, I need help. Please call me text me email me anytime my phone number is 907-242-4442. Also I don’t have an electrical issue in my home. No breakers were popped eye exam in the wiring to the smoker and it looked fine. I looked at the circuitboard on top. It looked fine. I didn’t find any broke connections or burned wires , so I am at a loss and I need help. Please help me. I feel like it’s almost impossible to get assistance these days. Thank you for your time and I hope you text me or call me. I am my have a learning disability, so it makes it difficult. Thank you in advance.

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About this app

Control your this app® Gravity Series® and Digital Charcoal products with our improved mobile app for a seamless grilling experience.  Set and adjust temperature and time, monitor meat probes, or shut down your grill conveniently from your mobile device.  Actively monitor the temperature, set up in-app alerts for grill timers or goal temperatures.  Whether you’re a novice or a backyard BBQ pro, cooking on charcoal has never been easier.  With ease of use in mind, the this app app focuses on staying connected, so the only thing you’ll have to worry about is what to cook.  Master charcoal grilling and smoking with the ALL-NEW app from this app.  Plus, tap into recipes to stay inspired year-around.  Creating signature dishes that become family traditions has never been easier with an improved design and WIFI connectivity updates.