Contact Masterbuilt Classic Support

I bought a electric smoker and have a comfermation email and that I will get another email when it ships. That was 11 days ago can not call customer setvice as vm box is full. Can not enter model number so chat is out. How can I gontact you

I have a few questions about Masterbuilt electric smokers: 1. Will the controls allow a hold temperature of 150deg. F? 2. What size electric model will allow for a whole 12-14lb. packer brisket.

how do I get the back off of my mes 130b.please call me at 605-483-3177

please call me at 605 483-3177

This is my secant master built smoker. First on lasted about 10 years. This one is less than 2 years and so far the drip tray fell off because one of the clips on the unit fell off. Now the controller has failed to work 3 times. I do not like the new water pan or the metal it is made of- hard to balance and hard to clean. The wood filler is also down sized. My model # 9907160014 if you could do something about this. Thank You

Bought a pro series masterbuilt smoker at home Depot and when I assemble it I'm missing one of my handles for the door how do I get a replacement part

tried seasoning my smoker model #MPS230S for the 1st time and the wood chips caught fire rather then smoking

I have a 20077915 smoker I purchased from Lowes in 2017. The smoker has always been covered when not in use. However the controller panel on the front has completely deteriorated and partially come off.

My one year old Masterbilt electric turkey fryer will not come on. Tried to reset button and also tried to get red light to come on by pressing back the safety switch. What else could it be?

Ordered new controller for model#20071914. The plastic connector on the new one, part number 9907170133, is wrong , it is the same width as the connector it plugs into. Have tried numerous ways to contact them with no results.

Received a Masterbuilt smoker as a gift. Without the receipt, location, and date of purchase I cannot register it. Now that it is being unboxed with an issue I cannot get a hold of anybody at Masterbuilt without registering the product. The customer service is a nightmare to even get a hold of.

Where can I obtain a cold smoke kit for my electric smiker

Opened Box with $400 smoker. Tried to register it and this dam web site will not let me do that. Then I try using the smoker and it does not work either. Tried for 3 hours to contact some one about the problem. I'll have a good lawyer work on it from now on.

I have a Masterbuilt Butterball Turkey Fryer Model#23012511 that has quit working. I have checked the outlet, the plug-in cord and element/controller placement. I tried submitting the information via the Masterbuilt website, with issues. I logged in, filled out all the information, submitted pictures of the model number, front of fryer and serial number. It doesn't go thru, even after several attempts. I am frustrated. I looked up a phone number, however, unable to talk with anyone nor is there a 'live-chat' option. Can you please contact me and assist me in replacing the element/controller. Thank you very much.

I placed an order last week and have had a confirmation from you. I tried your contact page but it keeps telling me my zip code is invalid. Why don"t you list a phone number that can be called for issues like these ?