Rocketmiles Reviews

couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.

I love the idea of this, but Rocketmiles has some minor bugs ... I selected the hotel I wanted, gave my payment information and hit submit which resulted in an error message. There was no explanation of what the error was. Then I got an email from my credit card company saying they approved the charge. Unfortunately, the reservation wasn’t completed, so I had to redo the reservation process hoping I won’t be double billed ... I did contact customer service and they were of little help.

As a side note, after my trip the hotel “accidentally” gave me a copy of the receipt and I now know this app got about $20 for every night I booked ... I paid about $149 a night (extra $40 for extra miles) and the hotel charged this app $79 a night.

Now I don’t really have a problem with this since I got 10,000 miles, but if the money side of things is more important to you, then this program is probably not for you. The clerk told me if I had called them directly and asked for the best rate, there is a good chance I could have gotten a better deal, instead of $109 a night, I could have gotten the room for $95. Of course this depends on season and occupancy status.

Do your own diligence when booking. For example, I had to deal with a double charge on my booking ( both this app and the hotel I booked through the this app app charged me for the night stay) that took over a month to “resolve.” I spent at least 3 hours on the phone (not including the hours of frustration) because of multiple promises from the agents that I spoke with that it would be “fall away” from my credit card bill. In the end they almost refunded the double charge but decide to keep $20 of what they actually need to pay back.
Why $20? I emailed and asked them, no answer but I filed a claim with my credit card company and out of frustration they credited me the $20 that they owed.
I didn’t get anything for free or an apology, instead they refused to pay back the money they double charged me and wasted my time. Use Rocketmiles but buyer beware, it could be a long day.

I have used Rocketmiles twice and will be taking my third hotel stay with them this weekend. They seem legitimate. The cost of the rooms is similar to the hotel’s list price, unless you sign up for the “boost” and pay more to get more miles. You likely can get a better deal on the same room elsewhere, but this is about getting the miles.

And the miles are real. They have been posted to my account within days of my stays.

I did have one issue where the payment was not received by the hotel and I was charged twice. I called Rocket Miles customer service and they fixed the issue immediately. In fact, they asked to speak to the hotel desk clerk and fixed the problem right there and the charges were coming off my card as I was leaving the hotel.

My big issue with them is their receipts. The receipt shows the “average” nightly room rate and “taxed and fees.” These do not add up right. If you stay in one hotel for two nights shouldn’t the total be an even number? If three nights, shouldn’t it be a multiple of three? If the nightly rate changed, shouldn’t the receipt reflect that? Makes it pretty difficult to fill out an expense reports when all you have is one “taxes and fees,” rather than the usual 3 separate taxes.

If you want to ensure your trip does not get ruined DO NOT USE THIS COMPANY!! They have the same rates as Priceline anyway so use the original if you must. This company has been absolutely terrible to work with and are a complete scam. Competence in their customer service department is non existent. They sent me to a closed location for my car rental and then cancelled my reservation stating they could not modify my pick up location to some place that was open. Now they tell me they are waiting on their money back before my refund is even processed with my bank. They say they can’t contact their partners for over a week but I spoke to these so called partners and this company never even paid them. I would have had to pay again at pick up because this company didn’t do what they are supposed to do. PLEASE LEARN FROM MY MISTAKE! Save yourself the headache this is in no way worth it. I was left carless and broke the day before my vacation with my son. SCAM SCAM SCAM!!!!

I’m a dedicated user of Rocketmiles and travel 2-3 weeks each month, so it’s perfect for me. However, every week, without hesitation, Rocketmiles will tell me that there was error. It’ll put a hold on my card for the amount to be charged, but then I’m stuck without a reservation. I’ll repeat the steps of trying to reserve a room and usually on the 3rd or 4th try it’ll actually get me the reservation approved. But then I’ll have a hold for 24hrs for multiple room reservations. I think Rocketmiles should work the other way around. Reserve the room, get the confirmation first, and then charge my card. This way I don’t have multiple pending charges worth $400-$500 held against my card until they drop off.

I don’t not recommend using this company. I received dozens of emails soliciting my business. I was promised 4000 bonus miles for my first booking. I finally decided to give them a chance and sure enough, after making my first reservation, I was informed that the bonus miles for my first reservation doesn’t apply to this reservation (maybe they ment the first reservation after the first reservation).
After attempting to telephone them, there was no answer and I was prompted to leave a message and emailing them, I called again and after 35 minutes on hold, Cherry told me that the first time bonus miles promotion had expired. I informed her that ever email I received from them mentioned this first time booking bonus of 4,000 miles.
I asked to speak to a superior but Efrain has yet to return my call.
Beware of this company and there BAIT & SWITCH TATICS!!!!!

I love this app! Easy to earn miles through referrals AND through your bookings. Last May was my first booking for two nights at the Dreams Sands Cancun. We earned 8,000 miles for 3 nights PLUS 3,000 miles total for 3 referrals. I’m on my way to my next vacation!

I made a reservation weeks before my trip and after I arrived in the new city this app emailed me and said my reservation for tonight was cancelled and the only other hotel they could give me was 2 hours away since the hotels in this city are in a very high demand. Ended up having no hotel and forced to stay with a friend. Overall terrible experience with the this app team and they didn’t do much to fix the problem they created for me. Wouldn’t recommend Rocketmiles or the company this app. They still haven’t corrected their wrong. The only thing they did was issue a full refund (obviously since they didn’t have a hotel for me to stay in) and they think this was enough remedy.

Rocketmiles is handy to use and makes it easy to book. However, they don't give you enough information. For example, they don't tell you that the resort fee is paid at the hotel instead of at booking, until you get your receipt for the "grand total". Also, it will list parking as an amenity but not tell you if it has a fee. I had to use another app to get that info.

But idk if it’s just me; or is anyone else having problems with Rocketmiles ? I’m new to it. Just downloaded Rocketmiles , and signed up on the site (I’ll get to that in a minute), and when I open Rocketmiles it stays loading searching for rewards. It’s been loading for 20mins+! Now, about the site: I log in... on top right corner it still says “Log in”. I log in again... see where I’m going with this?

Anyways... it sounded like a site/app to rank up miles.

Sad.

I travel and stay an average of 3 nights a week on the road for work. I started using this and I've almost gotten $100 in gift cards and it's my second time. I won't use anything else!

Rocketmiles generally worked well, but my major issue with it is that you are not able to view the reservation list without being on WiFi or cellular network, problematic when traveling internationally. Having that list be cashed would greatly increase the functionality of Rocketmiles .

Easy to earn miles, but check around. Sometimes you can pay a lower price at a different site for the same hotel room, so you have to decide whether the miles are worth the difference in price.

this app works great for earning those extra miles. Sometimes hotels aren't available in the region I'd like, which makes it a bit of an inconvenience. When available, works very well.

Have been using this app for a few years now, and have wracked up points and free flights time and time again. We recommend to all our family/friends!

You can get the best deals on hotel after calculating for the gift card you receive. Definitely need to compare because occasionally prices are higher than other sites even after calculating the gift card.

I have earned half a flight so far from booking my hotels thru Rocketmiles and I’ve only made 3 reservations!!! I should have a free flight earned by the end of the year. If ur not using Rocketmiles u r missing the boat 🤨

This site serves a purpose but is difficult to find a hotel. They need to allow site visitors to find hotels near another address. Business meeting, convention center, etc.

A great concept to earn miles! I wish that you guys would add Delta to your list! If you add Delta, I will fully make the switch over to your site for all future bookings.