Contact Rocketmiles Support

couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.

If you want to ensure your trip does not get ruined DO NOT USE THIS COMPANY!! They have the same rates as Priceline anyway so use the original if you must. This company has been absolutely terrible to work with and are a complete scam. Competence in their customer service department is non existent. They sent me to a closed location for my car rental and then cancelled my reservation stating they could not modify my pick up location to some place that was open. Now they tell me they are waiting on their money back before my refund is even processed with my bank. They say they can’t contact their partners for over a week but I spoke to these so called partners and this company never even paid them. I would have had to pay again at pick up because this company didn’t do what they are supposed to do. PLEASE LEARN FROM MY MISTAKE! Save yourself the headache this is in no way worth it. I was left carless and broke the day before my vacation with my son. SCAM SCAM SCAM!!!!

I don’t not recommend using this company. I received dozens of emails soliciting my business. I was promised 4000 bonus miles for my first booking. I finally decided to give them a chance and sure enough, after making my first reservation, I was informed that the bonus miles for my first reservation doesn’t apply to this reservation (maybe they ment the first reservation after the first reservation). After attempting to telephone them, there was no answer and I was prompted to leave a message and emailing them, I called again and after 35 minutes on hold, Cherry told me that the first time bonus miles promotion had expired. I informed her that ever email I received from them mentioned this first time booking bonus of 4,000 miles. I asked to speak to a superior but Efrain has yet to return my call. Beware of this company and there BAIT & SWITCH TATICS!!!!!