Contact Tacx Training Support
Company Name: Tacx
About: Take your indoor training to the next level. From phone to tablet to desktop,
this app gets you the best virtual cycling experience.
Tacx Training Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Tacx Training™. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Tacx Training™. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tacx
Privacy & Terms:
https://support.garmin.com/en-US/?productID=696770&tab=topics
Read 5 Customer Service Reviews 😭😔💔
Bonjour J'ai commencé une activité entrainement video (marais poitevin)comment reprendre cette course là où je me suis arrêté sans revoir le début du parcours Merci et bonne journée
No puedo activar mi software tts4 básic en mi antiguo tacx fortius. Han dejado de dar soporte técnico a este rodillo?
Worst
by Tacxiscrapnow
I spent hundreds of dollars on downloading films and I can’t play them in this app. I hear they want recurring revenue and they want you to subscribe. Like a razor and razor blade. But a razor costs next to nothing. It is bull that Tacx expects you to pay almost a thousand dollars for the razor and then wants to charge you another 200 bucks a year to use the razor. Total ripoff. Time to look into Wahoo.
Plus you used to be able to make gps routes of your outside rides and use them on the trainer using the cycling app which was great and it was free. Now they expect you to pay to do that.
I want the 3000 dollars back that I spent on 3 Tacx trainers plus the cost of the movies I bought all of which are now useless as this app is also clunky. It’s awful that Garmin stole this ability from me AFTER I bought the product. I want the money to go get Wahoo equipment because they at least live to their commitments.
Lost all my Tacx data
by GregTacx
When Tacx cloud migrated and merged with Garmin cloud, all my Tacx data were lost! The app would keep repeating the two accounts had merged successfully, but in reality all Tacx data (rides, activities, workouts, personal settings etc.) were lost. No chance to fix this, the customer support doesn’t reply to emails, the customer support webpages don’t even load. All this came on top of Garmin’s decision to cancel Tacx previous model and brought in monthly subscriptions for the things (GPS rides, videos etc.) that we had paid for before, when buying the trainer, the software, the videos... So much of my money, time and frustration went into this, with poor to no result. A huge disappointment, Garmin lost their credibility completely. I’m seriously considering selling all my Garmin equipment and switching over to Wahoo.
The trainer is great the systems to support are terrible
by Geoffstahl
Got the app and tried to login in with my Garmin account (since Garmin owns Tacx). The app appeared to login but spun for 30+ minutes. I tried the desktop app and the web interface, non-worked. I chatted with support (that was semi-hard to find after my email to support email listed here bounced with we do not proved support here anymore) and they say a Tacx account created today but could not reset the password or fix anything (seems something in their backend does not work properly).
Long story short, cannot log in or create a log in. App thus has no functionality and trainer cannot work with the app it is supposed to work with. Understand there are options, one could buy other trainers, a tacx trainer should work with the app and the systems that support the app should work well enough to allow someone to actually use the app.
Garmin and tacx have lots of work to do here. Everything works great until it doesn’t. then... your lack of serious support comes forward and you leave your customers hanging.
Would not recommend until they have their systems fixed. I was a new to tacx user and right out off the box the app failed.
Have a Problem with Tacx Training™? Report Issue
Why should I report an Issue with Tacx Training™?
- Pulling issues faced by users like you is a good way to draw attention of Tacx Training™ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Tacx Training™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tacx Training™.
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