Insomnia Cookies Reviews

Insomnia Cookies Reviews

Published by on 2024-10-20

🏷️ About: The Insomnia Cookies app allows users to order warm, delicious cookies and other baked goods to be delivered right to their door, even late at night. The app also features a Cookie Tracker to track the status of orders, a One Click Re-Order option, and a loyalty ... Show more


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
51.1%

😎👌🔥 Positive experience
35.4%

🙄💅🫥 Neutral
13.5%

~ from Justuseapp.com NLP analysis of 30,184 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Super efficient and took much less time to order than it would have through safari

- Easy to use "cookie dough" (the rewards cash)

- Awesome and helpful staff



Read 27 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Profile Information

2022-05-22

Finals begin tomorrow and I wanted to order my daughter some cookies. I haven’t placed an order since last semester. InsomniaCookies would not allow me to update my payment information. I kept receiving messages indicating can’t delete default payment. The option to add additional payments was not... Show more

DO NOT ORDER FROM THEM.

2022-06-23

You know, it’s very sad to see a company that I used to love so much be on the decline.

Every time I order, I order an ice cream and 4+ cookies. I tip the deliverers and it’s a good experience.

Tonight, I ordered my usual and was delivered 3 cookies, when my receipt clearly says 4. ... Show more

Cookies are wonderful but…

2022-07-24

The cookies are amazing!!!! However…. Have ordered a couple times recently when order will say baking, or out for delivery & never arrives. Call takes you to a call center who then will tell you the store is closed. They do refund your order, but an update to InsomniaCookies not allowing you t... Show more

Sets Poor Delivery Expectations

2022-08-25

I LOVE INSOMNIA COOKIES, but InsomniaCookies and cookie tracker is poorly designed with no expected delivery time listed on the tracker on confirmation email which makes the tracking process much less helpful. I waited over an hour for a status update for my last order and called the call center o... Show more

Great cookies, poor app

2022-09-26

Love their cookies, and although we had a problem with our order once, they quickly gave us a refund once contacted by email.

But InsomniaCookies ! I'm having so many problems with it. Every time I attempt to use it, InsomniaCookies kicks me out to their website to enter my email and passw... Show more

SO many glitches!

2022-10-27

I love Insomnia Cookies but InsomniaCookies needs to be updated desperately. I can't view my previous orders on the mobile app anymore, they don't load at all and when I signed up for the monthly Cookie Magic subscription I could only use it on the website, it didn't even register on InsomniaCooki... Show more

Poorly designed app

2022-11-28

Update: Ordered again and last time, it did not let me sign in with my already existing account. It says no account found but when I try to sign up, it says there’s already an account. This is really annoying. Who are the developers of InsomniaCookies? Why can’t you improve it?

What a crap... Show more

Questions

2022-12-29

Hey so not really a review since I’ve never tried them, I was actually going to place an order because I’ve heard about insomnia cookies being really helpful & yum I actually have insomnia myself but I just can’t find anywhere not even in the description about HOW it’s actually helps with insom... Show more

It’s good but some fixes need to be made.

2023-01-30

InsomniaCookies is pretty good but there are a few bugs such as: when I try to order my past favorite order it won’t go through because it says I need to enter my name but there isn’t a slot to put my name. Sometimes when I try to do the order the normal way of manually selecting the items when I’... Show more

Please fix

2023-03-03

It’s super-annoying that you are made to pick the pick up time at the beginning of the process. Inevitably by the time you pick your cookies, InsomniaCookies makes you choose a later pick up time. If you could have the pick up time selection at the END of the order, it would work much better. And…... Show more

The bare minimum

2023-04-01

InsomniaCookies does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through InsomniaCookies , so while I ca... Show more

Insomnia Cookies is the Best! But the app isn’t.

2023-05-03

I absolutely love Insomnia Cookies and I order almost every week. The cookies are super warm too! The one complaint I have is that InsomniaCookies has a feature where you can track your order, but this feature has never worked for me and I’ve ordered over 25 times. Every time I try to track my ord... Show more

Great app, needs better tracker

2023-06-03

I like how InsomniaCookies lets you “track” the progress of the diabetes inducing orgasmic warm goodness coming my way. Unfortunately, if you close out or click away from the tracker page, then InsomniaCookies loses the ability to track. You would have had to written down the tracking numbers. ... Show more

App Getting Better

2023-07-05

Service is always amazing, and InsomniaCookies is getting better.

Scrolling up and down doesn’t always work. Remaining points currently displays as “points/100 until next award” but should be “[100-points] until next reward.” Cookie tracker needs a progress bar (peep some of the pizza apps)... Show more

Love their cookies

2023-08-05

Overall great experience I have ordered a bunch times with no problems , but the last two times I ordered for whatever reason I had issues. Maybe about two week ago I tried to order snickerdoodle which is my fav and it wasn’t listed on the website , I called but you don’t get the store when you cal... Show more

Love Insomnia Cookies

2023-09-06

Great cookies! I have bought other popular cookies from other stores that are local but why I continue to return to Insomnia Cookies is the great variety of cookies to choose from. Great flavor cookies. Also their cookies remind me of cookies you would make. Their delivery time is pretty good. We a... Show more

Amazing

2023-10-08

The cookies are always fresh and yummy, I’ve never had stale cookies from them, I used to work at an ice cream/ cookie shop so I can’t imagine how difficult it is making hundreds of new batches everyday. The drivers always follow instructions & are super kind on the phone, I really love this pl... Show more

It’s an app to buy cookies from the store

2023-11-08

I mean it can’t really be any better, but it can be a lot worse. InsomniaCookies does the job man. It lets you order cookies, shows you pricing per cookies, gives you ordering options, has an accurate GPS mapping service, and most of all.... WORKS. If anybody complains about this it isn’t about In... Show more

Amazing cookies

2023-12-10

I went to get cookies one night & ive been hooked ever since!!! They have the best soft wam rich & gooey cookies I have EVER had! They are such a treat once you try them you too will be hooked. The staff are awesome so helpful & pleasant I really appreciate when I go somewhere & t... Show more

Efficient App + Delicious Cookies = Customer Appreciation

2024-01-10

I used to use safari to order my cookies because we get bombarded with app choices on iPhones but this one is a real treat (pun intended)! InsomniaCookies was super efficient and it took much less time to order than it would have through safari! Sorry Apple. Plus using my “cookie dough” (the rewar... Show more

The app is glitchy

2025-01-24

Recently InsomniaCookies has not been giving me the option to get cookies delivered, even though I have not had any problem with it in the past and I’m able to through the website. In addition, the location/address service is horrible and I have to type almost my entire address out before it pops ... Show more

GREAT COOKIES TERRIBLE WEBSITE!

2025-01-24

When I have the munchies and I am in desperate need of these crack cookies! The website will not locate my local store ... I would call the local store but if you look up your local store number on google it gives you their 1-800 customer service number to call reps that aren't able to transfer you... Show more

The bare minimum

2025-01-24

InsomniaCookies does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through InsomniaCookies , so while I ca... Show more

Can’t figure out why....

2025-01-24

InsomniaCookies only gives me a “pick up” option, even though I live well within the delivery area.

UPDATE: Thanks for the reply (weeks after the fact) re: contacting customer service by email, but I’ve done that already too. And after several back and forth emails I’ve determined that your... Show more

Late Night Munchies

2025-01-24

The main menu advertises one price, but then when you add that item to your cart, it increases in price. For example, the 6-pack is listed for $8.80 on the menu. THEN, when you add it to your cart, it goes up to $9.50. Luckily, I’m a fatty and still purchased, and not only purchased but Googled for... Show more

Over The Top!!

2025-01-24

Its hard sending your baby girl away to college but the one thing that makes it easier for me and makes life for her more tolerable is getting warm Insomnia cookies!!
When she gets a warm, yummy delivery she knows that her mom is thinking of her and giving her the next best thing to moms homema... Show more

Makes my Day

2025-01-24

I love insomnia cookies with my whole heart. Any time I’m feeling sad, depressed, lonely, or even if I’ve just not had the best day, I know I can go on InsomniaCookies , pick out something sweet and simple or something crazy to turn my day around. Anyone living near an insomnia cookies should defin... Show more



Is Insomnia Cookies Safe? 🤗🙏


Yes. Insomnia Cookies is very safe to use. This is based on our NLP (Natural language processing) analysis of over 30,184 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Insomnia Cookies Is 40.9/100.


Is Insomnia Cookies Legit? 💯


Yes. Insomnia Cookies is a totally legit app. This conclusion was arrived at by running over 30,184 Insomnia Cookies User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Insomnia Cookies Is 56.6/100..


Is Insomnia Cookies not working? 🚨


Insomnia Cookies works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $10.26
Monthly Subscription $9.99


How was your experience with Insomnia Cookies? Post a Review




Features

- Order warm, delicious cookies and other baked goods for delivery

- Open until 3am for late night cravings

- Cookie Tracker to track the status of orders

- One Click Re-Order option for easy ordering

- Cookie Dough loyalty program to earn rewards for every dollar spent

- Wide range of baked treats, including cookies, brownies, ice cream, and cookie cakes

- Customizable cookie cakes with up to 9 different messages

- Option to order cold milk for dunking cookies

- Bulk discounts and catering menus for events.

  Customer Service/Support
Developer:
Insomnia Cookies LLC


Website:

Privacy Policy: