Insomnia Cookies Reviews

Finals begin tomorrow and I wanted to order my daughter some cookies. I haven’t placed an order since last semester. InsomniaCookies would not allow me to update my payment information. I kept receiving messages indicating can’t delete default payment. The option to add additional payments was not available. I called the local store and the best advice offered was to order online. Ordering online does not offer an Apple Pay or PayPal option. If I wanted to order cookies, I needed to provide all my personal information on the internet. Terrible app if you need to update information. To order cookies I had to create another account.

You know, it’s very sad to see a company that I used to love so much be on the decline.

Every time I order, I order an ice cream and 4+ cookies. I tip the deliverers and it’s a good experience.

Tonight, I ordered my usual and was delivered 3 cookies, when my receipt clearly says 4. How does something like this get overlooked? Maybe because the people in the shop are on their phones, standing around talking, not doing things to produce their best work.

Now the missing cookie is not really the problem, it’s the customer service. I call insomnia cookies to let them know about the mistake and to see what they’re going to do about it.

The lady on the receiving end was EXTREMELY rude. Extremely. She almost made it seem as if it was my fault that THEY made the mistake. Really? Then she said if I wanted my extra cookie, it would take an hour, really?!

Smh. I’m putting my money into your business and you want to tell me a cookie is going to take an hour? I definitely will not be buying from them ever again.

How incredibly rude and ridiculous to make a valued customer feel like that? In a world where a lot of people are unemployed, I’m employing this company and they want to tell me I must wait an hour for THEIR mistake? Smh.

BOYCOTTED. Get it together.

The cookies are amazing!!!! However…. Have ordered a couple times recently when order will say baking, or out for delivery & never arrives. Call takes you to a call center who then will tell you the store is closed. They do refund your order, but an update to InsomniaCookies not allowing you to order at all would be preferred. They offer you no compensation for their error. I would suggest either fixing InsomniaCookies to not allow ordering at all if the store is closed, or at least compensate your customers accordingly for bad customer service.

I LOVE INSOMNIA COOKIES, but InsomniaCookies and cookie tracker is poorly designed with no expected delivery time listed on the tracker on confirmation email which makes the tracking process much less helpful. I waited over an hour for a status update for my last order and called the call center only for them to tell me they couldn’t get in touch with the store to find out what happened. My first time ordering was fine, but every order through InsomniaCookies since has been worse. My order today while it showed up very promptly, it showed up while the tracker said my order was still baking even after refreshing it several times bc I wanted to make sure I’d be back from walking my dog by the time it came. I will no longer be using InsomniaCookies to make purchases. Serious updates needed.

Love their cookies, and although we had a problem with our order once, they quickly gave us a refund once contacted by email.

But InsomniaCookies ! I'm having so many problems with it. Every time I attempt to use it, InsomniaCookies kicks me out to their website to enter my email and password, then a "verification" picture test of how many fire engines or logs there are in pictures (INCREDIBLY insulting and annoying on a retail site), and then I have to enter my address and credit card information again even though I'm signed in.

I give up on using InsomniaCookies . There's too many hoops for me to leap through just to get cookies.

I love Insomnia Cookies but InsomniaCookies needs to be updated desperately. I can't view my previous orders on the mobile app anymore, they don't load at all and when I signed up for the monthly Cookie Magic subscription I could only use it on the website, it didn't even register on InsomniaCookies that I was a member. Tracking never works correctly -- it usually says baking until I've received my order, then it will change. However the map is completely pointless because it zooms in on a random location not even close to where I am and doesn't ever show where the delivery driver is or even a location close to it. It's odd that they can't figure this technology out when Domino's tracking does exactly what Insomnia's app claims to do. I've also been kicked out of InsomniaCookies and it's frozen on me a few times while trying to place an order. Please update this!

Update: Ordered again and last time, it did not let me sign in with my already existing account. It says no account found but when I try to sign up, it says there’s already an account. This is really annoying. Who are the developers of InsomniaCookies? Why can’t you improve it?

What a crappy app!! I just placed an order and you can’t automatically track it. Once you exit, you lose the order you placed and you need a tracking number. Can’t even log in with Facebook like I did on the website. Now I don’t know where my order is. I want to just cancel it and get a refund. I will never be using this again.

Hey so not really a review since I’ve never tried them, I was actually going to place an order because I’ve heard about insomnia cookies being really helpful & yum I actually have insomnia myself but I just can’t find anywhere not even in the description about HOW it’s actually helps with insomnia.. I’ve even been looking in the comments and no ones mentioning how it’s actually helped them sleep or calmed them.. SOMEONE pls tell me if they are actually for insomnia or is that just the name of the brand ????

InsomniaCookies is pretty good but there are a few bugs such as: when I try to order my past favorite order it won’t go through because it says I need to enter my name but there isn’t a slot to put my name. Sometimes when I try to do the order the normal way of manually selecting the items when I’m in the checkout menu the address is missing. Lastly if there can be an option to add text alerts when the cookies are on the way and also when the driver is on your street.

It’s super-annoying that you are made to pick the pick up time at the beginning of the process. Inevitably by the time you pick your cookies, InsomniaCookies makes you choose a later pick up time. If you could have the pick up time selection at the END of the order, it would work much better. And… if you are inputting a new credit card & your pick up time is invalid, InsomniaCookies doesn’t remember all the credit card info you just inputted. You have to go all the way back to re-select the pick up time & then hurry to input your new credit card info before it decides to prompt you for a new pickup time again. Grrr.

InsomniaCookies does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through InsomniaCookies , so while I can order, I still have to do all the other work myself searching through many different apps instead of having the functionality just be integrated with InsomniaCookies like every other quality food service.

I absolutely love Insomnia Cookies and I order almost every week. The cookies are super warm too! The one complaint I have is that InsomniaCookies has a feature where you can track your order, but this feature has never worked for me and I’ve ordered over 25 times. Every time I try to track my order it says “baking” and never moves on to the next step of delivery - so essentially this feature is useless. I would love if they added an actual GPS tracker somehow. It’s not only inaccurate but it simply doesn’t work.

I like how InsomniaCookies lets you “track” the progress of the diabetes inducing orgasmic warm goodness coming my way. Unfortunately, if you close out or click away from the tracker page, then InsomniaCookies loses the ability to track. You would have had to written down the tracking numbers. My blood sugar levels are way too low to have to deal with numbers higher than that of a Sugar Rush order. Even through the order history is there, that only allows you to reorder that original order.

Service is always amazing, and InsomniaCookies is getting better.

Scrolling up and down doesn’t always work. Remaining points currently displays as “points/100 until next award” but should be “[100-points] until next reward.” Cookie tracker needs a progress bar (peep some of the pizza apps). Need Face ID authentication for stored payment. Need more room for delivery instructions since covid. Consider preferred drop-off sites for schools, hospitals, and military installations. Address book is kinda clunky.

Overall great experience I have ordered a bunch times with no problems , but the last two times I ordered for whatever reason I had issues. Maybe about two week ago I tried to order snickerdoodle which is my fav and it wasn’t listed on the website , I called but you don’t get the store when you call you get a call center. I was told they were sold out mind you it was 12pm and they open at 11am it’s minor but a little annoying. Hope that not an ongoing thing . Yesterday when I tried to order they didn’t offer delivery service , not sure what that was about still annoying . I still love there cookies and recommend you to try them.

Great cookies! I have bought other popular cookies from other stores that are local but why I continue to return to Insomnia Cookies is the great variety of cookies to choose from. Great flavor cookies. Also their cookies remind me of cookies you would make. Their delivery time is pretty good. We are empty nesters so it’s easy and convenient when my husband and I want a little sweet to call and have some cookies delivered verses making them.

The cookies are always fresh and yummy, I’ve never had stale cookies from them, I used to work at an ice cream/ cookie shop so I can’t imagine how difficult it is making hundreds of new batches everyday. The drivers always follow instructions & are super kind on the phone, I really love this place, all the workers need a raise asap! I also live pretty far from this location & they still manage to arrive so fast it’s wild !

Thank you sm,
Sahara x

I mean it can’t really be any better, but it can be a lot worse. InsomniaCookies does the job man. It lets you order cookies, shows you pricing per cookies, gives you ordering options, has an accurate GPS mapping service, and most of all.... WORKS. If anybody complains about this it isn’t about InsomniaCookies , it’s about the cookies or delivery which are... separate from InsomniaCookies . All in all I love cookies man and this makes it super easy to order some, know what I’m getting, and the general ETA of delivery. Nice.

I went to get cookies one night & ive been hooked ever since!!! They have the best soft wam rich & gooey cookies I have EVER had! They are such a treat once you try them you too will be hooked. The staff are awesome so helpful & pleasant I really appreciate when I go somewhere & they treat me like I’m a valued customer!!!!!!
I love this place & the fact that they are open VERY late is definitely a plus when the late night munchies hit you have a place to go to or get delivered. I can’t say enough about INSOMNIA COOKIES 😍

I used to use safari to order my cookies because we get bombarded with app choices on iPhones but this one is a real treat (pun intended)! InsomniaCookies was super efficient and it took much less time to order than it would have through safari! Sorry Apple. Plus using my “cookie dough” (the rewards cash) was super easy and took my price does drastically. Apparently I order a lot of cookies. Oh and try the chocolate peanut butter cup or the peanut butter chip if you haven’t, you won’t be disappointed!!!

Recently InsomniaCookies has not been giving me the option to get cookies delivered, even though I have not had any problem with it in the past and I’m able to through the website. In addition, the location/address service is horrible and I have to type almost my entire address out before it pops up in suggested, despite the suggested items being in different states. The automatic location is without fail always the building beside mine, and if I add my address to the address book it treats it like its an address in a different country

When I have the munchies and I am in desperate need of these crack cookies! The website will not locate my local store ... I would call the local store but if you look up your local store number on google it gives you their 1-800 customer service number to call reps that aren't able to transfer you to the store ... or take your order :( I'm truly , truly sadden by the lack of user friendliness. With all that being said I love these cookies so much that I finally got the website to work on my phone but they defiantly need to do updates .., the website glitches allot especially the cookie tracker

InsomniaCookies does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through InsomniaCookies , so while I can order, I still have to do all the other work myself searching through many different apps instead of having the functionality just be integrated with InsomniaCookies like every other quality food service.

InsomniaCookies only gives me a “pick up” option, even though I live well within the delivery area.

UPDATE: Thanks for the reply (weeks after the fact) re: contacting customer service by email, but I’ve done that already too. And after several back and forth emails I’ve determined that your customer service dept just doesn’t care. This is cookie delivery, not brain surgery. This hassle just isn’t worth my time. I am, however, spreading the word about this experience. That is worth my time.

The main menu advertises one price, but then when you add that item to your cart, it increases in price. For example, the 6-pack is listed for $8.80 on the menu. THEN, when you add it to your cart, it goes up to $9.50. Luckily, I’m a fatty and still purchased, and not only purchased but Googled for a coupon that made up for the price discrepancy due to this error. 10/10 would recommend, but please fix your pricing. But no hard feelings.

Its hard sending your baby girl away to college but the one thing that makes it easier for me and makes life for her more tolerable is getting warm Insomnia cookies!!
When she gets a warm, yummy delivery she knows that her mom is thinking of her and giving her the next best thing to moms homemade cookies.... Heck She'd probably say Insomnia is better.
Cookies are delish, delivery is awesome and we love everything about Insomnia!!

I love insomnia cookies with my whole heart. Any time I’m feeling sad, depressed, lonely, or even if I’ve just not had the best day, I know I can go on InsomniaCookies , pick out something sweet and simple or something crazy to turn my day around. Anyone living near an insomnia cookies should definitely get InsomniaCookies. Quick and easy order, plus it saves your payment info. One of my faves.