Sun Tan City Reviews

You can't even login. I am a member, scanned my ID card it recognized me but then wouldn't log me in because they don't have an email address on file. So I asked at the location and they were all ready to add it till I said I don't want a bunch of junk mail
So no email address. They replied the need it to log me in, so I asked who they never ask for it, they scan my card. (Which SunTanCity did, and recognized) Ridiculous. Apparently they don't care about customer service because 90% of these reviews are ONE STAR!!

SunTanCity crashes and has more issues than Vogue. It works properly maybe 20% of the time. It’s super annoying, as I prefer to check in ahead of time and to view current wait times. When it does work it has started not showing all the options for sunless tanning. You can choose on the slider options but you can read what you’re choosing because they’re shaded out. On top of this, the website itself is not even working now.

This thing NEVER works EVER. Can’t even log in most of the time. Always crashes. total waste of time to even download it and type in your info. Whoever created SunTanCity for them needs to be shut down because they are quite possibly the worst developer ever. That or it’s a get what you pay for type deal and sun tan city did not invest near enough to make SunTanCity run for all of their users. Either way SunTanCity is terrible and I hope they fix the issue someday soon.

I’ve had SunTanCity on my phone since it came out. It used to be easy to navigate, that is, after you opened it, closed it and then opened it again. For a week now it won’t even let me past the sign in. The circle just goes around and around until you give up. I was told my package that I have been paying for for years was discontinued and wanted to see exactly what I was charged for if it no longer exists. I also wanted to check in online which is actually a waste of time. The wait times are always wrong. Half the salons get furious if you didn’t check in online first and the others tell you it doesn’t matter, because people walk in and snag your spot. SunTanCity is a complete waste of time!

I have been tanning here for years in the past couple months the staff have gotten less and less friendly. The past 5 times I’ve gone in the girls do not smile do not offer any assistance and are just rude I even said something to one of them one day she just rolled her eyes and walked away.I went in last night with my daughter the girl that has worked there for quite sometime acted like she didn’t know ours names my daughter was asking about a certain bed she didn’t respond I had to explain. The bathroom was dirty I’ve never seen that before. I’m not sure what’s happening but the Sango express tan needs different workers. I pay 49$ a month and don’t like going bc the way the workers act. Please do something I’m ready to take my business somewhere else!

If there was a negative star SunTanCity would get it. I have designed apps. I’m not not tech savvy but I wonder if this one doesn’t work on purpose because the “deals” can only be had via SunTanCity and employees tell me they “...aren’t trained on it, don’t know how it works and everyone complains it doesn’t work”. I spent 20 min just trying to log in and getting unrelated pop up blocks saying my “security question is incorrect” when i was only entering an email hoping that if I reset the password I’d be able to log in for this special offer. The two support numbers the store gave me we’re both disconnected. SunTanCity took time from my life which ultimately cost $. So yeah. Negative stars until they can get the log in fixed

SunTanCity never works, which is a shame because it would be beneficial for customers. When I open it on my iPhone, the screen is always black. Without a functioning app, I have to use the website for online check-ins, which is inefficient - most of the time I have to tell the staff exactly what bed type and services (e.g., sunless tan color, hydration, etc.) I opted for online. It’s great that the check-in feature holds your place in line, but it doesn’t save any time when you have to explain to the customer service rep exactly what you want and already paid for online. Nonetheless, Sun Tan City is the best tanning salon I’ve experienced, so this review is by no means a reflection on its staff, equipment, or services!

This may actually be the worst app I’ve ever used. When I set up my online account, the barcode scan feature for the scan card didn’t work. I entered my info in manually, which wasn’t a big deal. But, I’ve tried to log in probably 20 times over the past two days, and it hasn’t worked a. Single. Time. Tried deleting and redownloading a couple of times as well... still nothing. This is the first time I’ve left a negative review for an app, but it’s bad enough to warrant that. A company that makes this much money should at the very least have a functional app, especially during a time when social distancing is so prevalent. Get it together, STC.

Every time I walk into Sun Tan City, an employee asks, “Did you check-in online?”, and my response is ALWAYS the same.....”I attempted to use SunTanCity to schedule my services, but it doesn’t respond.” This has been my experience for the past year and a half (possibly even 2 years), so I am going to delete SunTanCity off of my phone, to open up storage for apps that DO work. I’m not sure why the development is so behind for this type of app, as it seems pretty straightforward to me. I’m not an app developer, but I’m tempted to become one bc of this 😝!! Because if it worked, I think it would be an excellent asset to the company, and all of their customers.

I’ve installed SunTanCity twice- once last year and again a month ago. Both times gave me the same ridiculous problem. I try to open SunTanCity and it goes to a black page of nothing. Won’t load, won’t open. You can go on-line (via the net) to check into a bed, but you’ll spend an eternity waiting for SunTanCity to EVER work!
You’d think with 99.9% negative (1 star) reviews, they would put something together that actually works for once. It’s been going on for years like this. 🤯
I’d definitely say don’t even try to waste a minute of your life on getting SunTanCity. It doesn’t work for anyone! 😷

Go to planet fitness. It’s cheaper, you get more for your money and the business actually cares about you. No big deal, on the first of the month my charge did not go through. I called the salon the girl told me my card declined I wouldn’t be charged again until I brought in a card that worked. That was fine because I couldn’t afford it that month. On the 7th I was charged. No big deal right? They can just give me a refund. Absolutely not. They did everything in their power not to give it to me and we’re rude all the way. I spoke to three girls, two of the three were horrible. I spoke to upper management and I was told they were gonna track my call and call me back with an answer. The next day a rude lady calls me back saying that she checked for a call that I had made on the first and the girl hadn’t said that. I told her I had not called on the first as they weren’t open I called on the second or third could she check that call... all of a sudden actually she couldn’t track those calls to the salon and there was nothing else she could do for me I would have to pay. Surely a big company like that can give a $32 refund when someone gives out false information. Not only that I spent so much of my time on the phone being belittled and made to feel like an idiot for suggesting I might get my money back. Awful. Go elsewhere.

SunTanCity is the worst app I’ve ever TRIED to use. I was having a hard time using and navigating SunTanCity . A salon employee said they have a lot of problems with SunTanCity and suggested I delete and load again. I’m unable to complete reinstalling the new app. Don’t waste your time until they spend time fixing the severely flawed app. I’ve read all the other reviews so they know SunTanCity is worthless and it looks like they don’t care. They should remove SunTanCity because the reviews make them look bad. Again, they don’t care. Shame.

Had SunTanCity since it was released and it seemed to work just fine. There is not much you can do on SunTanCity without clicking and clicking. Seems like every time there is an update SunTanCity crashes. I love that it can check you in to save time when you get to the salon but it doesn’t work half the time so what’s the point. Told the salon about SunTanCity not working and they just said we can’t do anything about it. If I have a membership I also shouldn’t have to scroll through a list of options on what I am checking in for. Fix your app ASAP!!!

Unintuitive, non-functioning, pointless. In the 2 years I’ve had it on my phone, it has worked once. ONE TIME. SunTanCity is a waste of space on my phone and should be considered a complete failure and embarrassment by the creator and Sun Tan City. It gives no benefit, sends random, blank banner notifications, does not connect to your “favorite salon”, does not actually check you in. The menu button is completely functionless.

Save the memory space and download flappy bird. At least you’ll be entertained while wasting your time.

I have an iPhone so Idk if that’s the problem or what but the only way I can check in with SunTanCity is to delete SunTanCity , then download it again. Every single time. It keeps my log in so at least that saves a little bit of time. But even if it’s the next day, I have to delete and re-download. My guess is it’s not made for all the updates phones get these days? No idea. Once I can get into SunTanCity tho, things work okay. Considering so many people are complaining about it, you would think the company would look into it more. After all, apps are part of business and sales these days. And when you get to the salon, you still have to wait in line to tell them you checked in and by that time all the beds could be filled. There should be a kiosk to check in at, and they can simply announce your name when it’s your turn.

I constantly have to remove and download SunTanCity! When it works, it’s great, however that is not often; Frequently freezes, stalls and non-reactive. I have yet to be able to check-in with it.

Whatever update took place about 1-2 months ago ruined SunTanCity . Now it tells me my location must be ALWAYS on, but the iPhone only allows either NEVER or WHILE IN USE. I have ‘while in use’ selected and the location icon shows up, but it still says it isn’t within SunTanCity . If I AM able to select a store (after restarting app about 3 times) it then does not provide the buttons to Confirm Check-in. WAS a great app but unfortunately all good things come to an end.

I don’t understand why bother with checking in online if someone who walked in the door right in front of you gets the bed first still. The website says it’s like “call ahead seating” which it’s not call ahead seating means even if a table isn’t reserved for you, when you walk in you have first dibs. Also I get the same error as everyone else when I check in online where it says “whoops you weren’t checked in” but in reality i am checked in.

I have solved some of your problems lol.. once I reset my password with someone from the Live Chat on the website, I was sent another email to confirm the email address and realized this is what the problem had been with logging on every time. After confirming my email address, I downloaded SunTanCity and voila!!! No problems at all. It’s as user friendly as you can get for a tanning app I suppose :)

I like the concept of SunTanCity but every sun Tan city I have gone to the employees have no idea how to work SunTanCity . Even the managers refer you to the call center for app related issues. They need to get that fixed and give the employees access to help customers log into SunTanCity .

I am highly dissatisfied My tan was fine and staff at the salon were helpful. I signed up for a month before son's wedding so I would not have to wear stockings. Thse staff knew this -and yoou'll see I did not come in after the wedding May 7th Yes- we should have checked our bank statements more carefully BUT to be charged for services I was not using When I called support-I got "so sorry" and I have to bump this up to Senior Agent I waited now 8 days for my copy of the original agreement and hope it will be in y inbox in a few houras. I am 73 years old and it was extravegant for me to tan even for the wedding. Isn't there something you can do????