Contact Sun Tan City Support

I have an unauthorized charge in the amount of $21.99 that was withdrew from my checking account on March 3. I did not authorize that I have not been into your store and well over a year. I want this investigated and I want these funds returned

I SIGNED UP FOR A MONTHLY MEMBERSHIP FOR AUGUST AND WHEN IT CAME TO THE END OF MONTH I ASKED IF WOULD BE THE SAME PRICE AND WAS TOLD IT WOULD BE BUT WHEN I WENT TO TAN THE LAST OF THE MONTH THE WORKER TOLD ME I HAD A DIFFERENT PRICE BEFORE I COULD TAN AND I ALSO TOLD THEM THAT I WOULD FREEZE MY AQCCOUNT NOW I'M TRYING TO GET BILLED FOR A MONTHLY MEMBERSHIP.

SunTan City is taking 21.90 out of my bank account without my permission. I last was at Suntan City in 2024 froze my account then later stopped the freeze after my husband passed away in November 2024. Last month and this month 21.90 came out of my banking account. Please refund this and close out my account. I did not authorize this to come out nor do I plan on returning to SunTan City since i do not drive anymore. Thank you Dorothy lacefield

I use the Lynchburg Va location on Wards Road. I was in there in September and let the lady helping me that I needed to freeze my membership, I will not be tanning after that time until next spring. I called back today 10/2/2025 spoke with Madison she looked up my membership and said that membership was cancelled not frozen. The staff member that cancelled my membership was someone that I had not seen before. Madison called 'Corporate" to have this corrected. She called me back and said that it was now frozen not cancelled and I still had my points but I was going to be charged for another month of tanning. I do not want to be charged, this was no fault of my own so I don't think I need to pay for another month. Please look into this so that it can be resolved Without being charged. Please feel free to call me @ 434-444-1059. Thank you Carlos

I have been a customer since about 2016 at the one at 120 Belvedere Rd in Gallatin, TN I recently had my sister move in with me from Texas, for her birthday I bought her a membership she didn’t really use it that much and last week she moved back to Texas I ask if there was any way since I paid for this on my Visa card that I could get some sort of credit for products or to use on other things than the bed. The manager very sweet said she contacted someone and the answer was no not really sure how this came about did say well maybe I could get a $10.00 credit. REALLY! I am not sure why if all of this is not used why I can I not get something. I think this is very unfair to your customers and one than has been coming to this salon for so long. I would like an explanation that I can understand why? The name on the canceled account was Stella Beard, birthday 7/3/43 and it was in my Visa Gwendolyn T. Ray. Please let me know what maybe someone can do for me, thank you in advance fir your help.

Why is my payment still.pending cash app says it's sun tan city that has not finished the transaction

Last year we froze our account and had $5 a month for myself and also for my wife, suntan city is sitting on $110 of our money. We were told when we froze our accounts that any monies that were in our accounts would go towards a tanning package or could be used to purchase product. When we started our tanning this year we were charged the full amount because there wasn’t enough money in our accounts to cover the total amount, $10.99 short on each account. I spoke to a service representative and was told there was a policy change since we froze our accounts a year ago. We were not notified of any changes and was told they do not do refunds, our money is simply just a credit to them. Sure, I can purchase product but why would I one of their products, when I can go elsewhere and purchase the same product for about 1/2 the price. That’s one hell of a way to treat their clients, especially senior citizens!!!🤬🤬🤬