Contact Sun Tan City Support

by CharlotteQuinn25

Go to planet fitness. It’s cheaper, you get more for your money and the business actually cares about you. No big deal, on the first of the month my charge did not go through. I called the salon the girl told me my card declined I wouldn’t be charged again until I brought in a card that worked. That was fine because I couldn’t afford it that month. On the 7th I was charged. No big deal right? They can just give me a refund. Absolutely not. They did everything in their power not to give it to me and we’re rude all the way. I spoke to three girls, two of the three were horrible. I spoke to upper management and I was told they were gonna track my call and call me back with an answer. The next day a rude lady calls me back saying that she checked for a call that I had made on the first and the girl hadn’t said that. I told her I had not called on the first as they weren’t open I called on the second or third could she check that call... all of a sudden actually she couldn’t track those calls to the salon and there was nothing else she could do for me I would have to pay. Surely a big company like that can give a $32 refund when someone gives out false information. Not only that I spent so much of my time on the phone being belittled and made to feel like an idiot for suggesting I might get my money back. Awful. Go elsewhere.

by Storybrook1

I’ve had this App on my phone since it came out. It used to be easy to navigate, that is, after you opened it, closed it and then opened it again. For a week now it won’t even let me past the sign in. The circle just goes around and around until you give up. I was told my package that I have been paying for for years was discontinued and wanted to see exactly what I was charged for if it no longer exists. I also wanted to check in online which is actually a waste of time. The wait times are always wrong. Half the salons get furious if you didn’t check in online first and the others tell you it doesn’t matter, because people walk in and snag your spot. This App is a complete waste of time!

by B L G F

I have been tanning here for years in the past couple months the staff have gotten less and less friendly. The past 5 times I’ve gone in the girls do not smile do not offer any assistance and are just rude I even said something to one of them one day she just rolled her eyes and walked away.I went in last night with my daughter the girl that has worked there for quite sometime acted like she didn’t know ours names my daughter was asking about a certain bed she didn’t respond I had to explain. The bathroom was dirty I’ve never seen that before. I’m not sure what’s happening but the Sango express tan needs different workers. I pay 49$ a month and don’t like going bc the way the workers act. Please do something I’m ready to take my business somewhere else!