FamilySearch app not working? crashes or has problems?

FamilySearch Status
I have a problem with FamilySearch

Are you having issues? Select the issue you are having below and provide feedback to FamilySearch.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
6 User reports:
App has problems
 User reports 6

⚠️ Most reported problems ⚠️
Connection
25.0%

Crashes
25.0%

Not working
25.0%

Something else
25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 2 Reported Issues:

B
Barbara Klug 2022-10-28

cancel my account! i’m going to Better Business Bureau. you are ridiculous. WWJD? !

B
Barbara Klug 2022-10-28

it’s impossible to cancel Family Search! changed passwords many times. the they send you to Just Ask and charge you for what i don’t know. for a church related service

Showing 1-2 of 2 reported issues:

Have a Problem with FamilySearch: Build your tree? Report Issue




Common FamilySearch Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. FamilySearch iPhone Issues and Solutions

  2. FamilySearch Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: fsandroiddeveloper@familysearch.org

Website: 🌍 Visit FamilySearch Tree Website

Privacy Policy: https://www.familysearch.org/legal/privacy

Developer: FamilySearch International




‼️ Outages Happening Right Now

  • May 19, 2025, 11:19 PM

    a user from Surprise, United States reported problems with FamilySearch : Crashes

  • Started 2 minutes ago

    Aria

  • Started 3 minutes ago

    myAir

  • Started 6 minutes ago

    eAusweise

  • Started 7 minutes ago

    itsme

  • Started 9 minutes ago

    Kids360

  • Started 12 minutes ago

    Roborock

  • Started 16 minutes ago

    WoodCube