ServiceChannel Reviews

ServiceChannel runs smoothly for the most part but they made it so that you cannot use ServiceChannel anymore without sharing your location with them even though it wasn’t required a few months ago, seems kinda fishy

ServiceChannel never works. I’ve not been able to login in for months. This company is a joke. I’m forced to use their service which I don’t want to. Anytime you call they can’t resolve anything. Can’t wait till the day I never have to deal with them.

Login problems

Still needs BIG BIG improvements. It would be great if as owners we can do everything on ServiceChannel as we are doing on our PC. For now ServiceChannel is waist off time for higher up personnel in our company. PC still needed.
Also Service Channel system is not for daily Check In/Out of employee that do work at the same location 365 days per year. Service Channel will SWOMP YOU with 365 Work Orders codes/numbers per year for your employee to enter each day. It’s a complete JOKE!!!!!! YES that employee that works in the same location every single day needs to waist his time entering different WO# each day. Plus when your using a phone from that location it will take you 2-3 min to Check In/Out going through all the stupid promos etc...... NO THANKS SC

I use ServiceChannel on nearly a daily basis/ multiple time a day. Today when I get partially through entering a new work order I keep getting an error message reading “ no issue list is available, please load it through issue list converter.”

These are generally open ended items that I hit “next” for when it says: “other-describe problem in detail.” Then on the next page I do just that for our maintenance dispatch manager. Now it won’t let me past the error message and renders ServiceChannel absolutely useless to me in the field. Please fix what was formerly (as of yesterday) not broken...

The whole point of ServiceChannel is to be able to upload pictures when I create a work order. Not only can I NOT upload pictures but I can’t create a work order because I can’t get pass the “upload pictures” section when creating a work order. Useless. Also it worked before a previous update. Most recent update did not fix.

SC charges contractors whose customers utilize ServiceChannel. It’s a nightmare to use and prevents you from submitting an invoice the day work was completed. If location does not confirm work same day, you are forced to date your invoice invoice the day of confirmation or auto escalates. This system makes paperwork triple as techs have to write up invoice, then check out on app and then office has to input invoice. A real nightmare!

The full website is much better than ServiceChannel . The APPs entire interface is bad. Where is quick view? Why is it so hard to look at work orders? Please reformat all pages of ServiceChannel.

You’d be better off not associating with this platform, If you’re a owner operator business person. If you are a corporate employee and like playing on the computer punching buttons, and don’t mind taking a five minute job and turning it into a five hour job, this is perfect for you.

This was a great app but after most recent update when I try to put in a work order it tells me there is now provider for the work I am requesting. Obviously there is a bug because there are providers. Now I have to login at a computer to put in the work order!! 😡 Please fix this soon!!

Why did you ruin ServiceChannel by requiring location services to be on in order to enter a work order? ServiceChannel in now useless to me as I will not be giving you my location. The work order is for a building I work at. It doesn’t matter where I am.

Since the latest update I have been experiencing the following issues.
1. Taking too long to load pictures.
2. App crashes when using camera outside of app.
3. Huge battery drain on phone.

It’s nice to have ServiceChannel but the work order filter should match what it has on the actual website

Alright for entering service calls, when it wants to work properly.

Most of the time it doesn't allow me enter a new work order because it gets stuck on the location site.

ServiceChannel is great but had login issues the two times I tried using it today. Had to close ServiceChannel and reopen, then it worked fine. Uploading pictures was easy, opening a ticket was fast, and checking the status of open tickets was excellent. Should build an iPad app for retail stores that use those on their floor.

iPhone user, remember login no longer available makes it harder to use on the go, and harder to answer items while away.

Needs a spot to leave feedback on work completed.

This is a good app for putting in work orders without being tied to a laptop. Can take pictures of issues while putting in wo easily. Current bug fixes will help with stability.

The new look is sleak

I love ServiceChannel. I can create work orders from anywhere now. I can also edit & reassign. The visuals are awesome, one of the best looking apps I've seen in a while.