Contact Sago Mini World Support

I am surprised this is editors choice, because I am sure this company is not honest. I canceled all my subscriptions with sago, it all said canceled on all my devices. But then I get charged for another month, so I try to log back in an it said my account was just restored and they charged my account again. Now, I am a fool. I fell right into that trap. No where did it say hey if you sign in we I’ll automatically charge you and renew your subscription. Now remember this is the second charge this month. I am sure if I cancel this again, which I will, they will keep trying to charge my account. I need to block them from my bank. Please be forewarned with this company’s use of subscriptions and watch your account. Now I have to figure out the puzzle they gave me to cancel this subscription because it is not in my play store subscriptions...

I actually love this app. It’s so cute and there’s so much for my kids to explore. The actual game design is lovely. HOWEVER, we have had the subscription for about 5 months now. (I will be canceling today.) Without fail, after I get the email notifying me that my subscription has renewed I can no longer login to the app. When I try, I receive and error message saying they cannot find my subscription. I have been in touch with customer service more than once regarding this issue and their response is always the same. Delete and reinstall the app and then you need to wait a few days for the system to reset. Like many parents, I rarely pass off my phone or tablet to my kids. When I do and they find their favorite app isn’t working and then I have to delete, re-download, re-install and wait a few days; no one is happy. I understand glitches happen, but after several months it’s pretty clear this one isn’t a priority for them to fix. Which is a shame since I have loved their various apps since I discovered them my 9 years was a toddler.

So I think you got good skills at making games. I got the game just so I could review cause I am on my IPad and I used to have this on my kindle. But what do you know? If this is so much for kids, why does it involve so much money? I love your games, honestly. But there is subscriptions and in-app purchases (I mean a lot of in-app purchases) what if a five year old has a kindle and buys it? Your fault! Of course a child (if they could) whould buy! So for that reason, I think you should make basically everything free. Cause then a child would be super happy, parents wouldn’t be worried, and this app would probably be one of the top apps for children. P.S. I know this seems like one lousy review that doesn’t matter, but THIS review does. Because I like sago mini and I am an 8 year old writing this. And most people would be writing stuff like this because they want it free for themselves. But I want it free for everybody. And I would start downloading your games like crazy! Pls make everything free. And this review is not only what I want, it is what parents want, children want. Unless this money is going to something to help kids, make ever free pls.