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by Catherinea21

Blade royally messed up my travel to the airport this morning - they texted me at 7am that my flight was on time and departing at 9am from the west side heliport to get to JFK by 9:05am for my flight out at 10am. My friend who was on the same flight got a text that the flight had been canceled at 7am, but blade didn’t text me about the cancellation until 8:30am, after I had left for the west side heliport. I had to scramble to arrange my own transportation to JFK and am working to rebook on a new flight at my expense since I won’t arrive in time due to Blade’s negligence and terrible service.

I signed up to use Blade for the first time to have a more relaxed, efficient, and nice experience getting to the airport from Manhattan and they provided the exact opposite. Do not use them!!

by Amymia2012

The latest app update is forcing me to login every time. My phone for some reason isn’t remembering the password- maybe because it’s a web page pulled in an app? Regardless it’s endlessly frustrating and makes me not want to log in or use the service. This is the only app of say 50 I use regularly that does this. Pls change it back to just remember your repeat customers!

by Slim

I coordinated for a week with a Blade employee on chartering a private flight from JFK to my hometown. On the day of our flight the landing location says they have an event that evening so we have to land before 5 pm and they hadn't heard a word from Blade. Turns out the Blade employee couldn't pick up the phone and instead sent an email on a Friday afternoon, and therefore hadn't coordinated and confirmed the landing location by the day we were flying. To top that off, the shuttle from the main terminal to the helipad took 20 minutes to get to us. It only took 5 minutes to then get from the terminal to the helipad. Blade should reevaluate working with SHELTAIR who seem wholly incapable.
I will say the Blade employee was very responsive and finally confirmed with my second choice airport for landing.
The pilot and helicopter they sent were both exceptional. They delivered on the promised service of a safe flight from A to B, but the level of competence was disappointing.
What should have been an efficient time saver turned out to only be moderately better than taking a 2 hour car ride.
I've also flown one of their regular flights to Montauk last year and it was delayed for an hour or more.
The app is easy to navigate, but if you're chartering your own flight I'd say be prepared to do half of the legwork yourself.