Contact HSA Bank Support

Use this only if you want it to lock you out of your account. This unfortunate excuse for a banking app claims to use location to enhance security. But it turns out to spit endless demands for insecure dual passwords ("security questions") on subsequent touch-id logins, as well as when app is switched back to after a momentary email view to confirm numbers. If you close the app, it then locks your account, requiring a phone call and insecure emailing of a temp password. They get security almost entirely backwards here. I'll be seeking a more competent HSA custodian (also one without this bank's high fees)

It worked fine for some weeks, after that and until today, it won’t recognize my password. I’m able to log in to my account via web browser, but not in your app. I’m unable to log in due “incorrect user or password”. When I call your customer service, they just tell me there is nothing they can do besides resetting my password. Which I already did myself, which I let them do and which is not solving my problem!

If a new version of the app is made available any ability log into the older version is lost. But the thing is....they don’t tell you this. They just tell you something is wrong with your login attempt. So you drive yourself crazy trying to figure out if you used a wrong user ID or password but - NOPE. They’re just forcing you to install the new app version. Ridiculous and a waste of time. Also, the Enable Touch ID feature on this app is terrible. It never works.