MyADT app not working? crashes or has problems?

MyADT Status

Last Updated on 2021-11-11 by ADT LLC

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Common MyADT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyADT app on iOS and Android devices. Solve all MyADT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyADT iPhone Issues and Solutions

MyADT iOS app crashes, not working, errors
MyADT iOS app network issues
MyADT on iOS has black/white screen

MyADT Android App Issues and Solutions

MyADT has errors/crashing/not working
MyADT server network connectivity issues
MyADT has black screen

MyADT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyADT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyADT app crashes or not working on Iphone (iOS):

Close and restart the MyADT app on iPhone
Update MyADT app to the Latest Version for iOS
Uninstall and reinstall MyADT iPhone app
Update your iPhone to the latest iOS version

Fix MyADT on iPhone unable to connect to server/internet connection issues::

To resolve MyADT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyADT black/white screen (blank screen) on iPhone:

Follow the MyADT iOS app troubleshooting guide Here →

MyADT Android App Issues and Solutions

Fix MyADT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyADT app issues:

Force Stop the MyADT App
1. On android, goto "Settings" » click MyADT app. » click "Force Stop".

Update MyADT to the latest version on PlayStore

Clear MyADT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyADT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyADT.

Fix MyADT unable to contact server/ MyADT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyADT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyADT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyADT on android.

Solve MyADT black/white screens issue on Android:

Follow the MyADT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ADT LLC, developers of MyADT.

100% Contact Match

Developer: ADT Fire and Security

E-Mail: [email protected]

Website: 🌍 Visit MyADT Website

About this app

Manage your account anywhere, anytime with helpful features like our interactive Crime Maps, bill pay, EasyPay enrollment, and other helpful tools to make life a little easier. You can also stay up to date on new products and features with the "What’s New" section so you can keep your home as smart as can be. this app registration requires an active ADT monitoring subscription. The complete set of ADT account management tools, including system testing and owner’s manuals, is available on app. com. License information available at or by calling 800. ADT. ASAP®. © 2019 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800. ADT. ASAP and the product/service names listed in this document are marks and/or registered marks. Do more with ADT, the #1 smart home security provider in the US. Interested in smart home tech? Unauthorized use is strictly prohibited.