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by Extremly Unhappy Customer

This is the worst system I have ever purchased. Hold you to a 3 yr contract. Service provided is NOT what they promise. I can’t even get a recording of who drives up my driveway and it was the main reason for obtains. They promise a VISA card, more lies. Sales person promises you everything you need but it’s not true. They run a hard credit check without your permission, or warning when all other companies would do a soft check. When you provide them them payment information they do not ask you if want to set up monthly payments they way. They just use your bank information without your permission or ask how you want to pay. I would NEVER recommend this company. If I could rate -0, I would.

by Mandya05

Ive been a customer for 10 years + but I do not recommend them. Especially if you are moving , they are very unorganized and the customer service over the phone aren’t professional. One customer service rep told me he had to call me back because he was at Costco . They messed up my whole account and they don’t care . Also, I currently pay $40 a month for an outdated alarm system, it’s basic and you can’t control anything from your phone . My sister pays $10 for ring alarm system and it’s all digital and she can use her phone to control the alarm system. I fully regret renewing my account . Unfortunately to break the account they charge almost $2000 . Thieves .

by SSB SC

I was on the phone with your representative while changing the password at which time he had pushing every button on the keypad. By doing so he set off the panic alarm. He had hung up on me. When the Police responded I had ADT back on the phone and wanted the password it, at time I couldn’t remember. The ADT staff was rude and wouldn’t ask me any security questions. So the Police Officer Positivity ID me and ADT would not budge. They told me I would get a new one by mail. This was so ridiculously the cop couldn’t understand it. “ I WAS SO MAD! I waited until the day and spoke with a supervisor who corrected it right away. This should have never happened. I give the supervisor 5 stars but, your staff failed!!!!! I’am still so pist!!