Contact Healthy Paws App Support

by Makeuwannadance

Healthy Paws defrauds subscribers. They say they cover things but deny claims outright and make up reasons to increase your premium as soon as you file a claim despite having the same records since enrollment. I have had 2 pets insured for over 2 years. When I signed up I submitted all necessary vet records and never had any claims. Now that my pet is sick they have not only denied the claims they should be paying out but have found reasons to increase the premiums by over 50% on both pets. The reason they said for denying the claims is that I didn't submit vet records from years and years prior to when the policy began...when I didn't even have the cat. They increased the premiums citing a dog breed discriepancy (dog is adopted so who knows what breed it is) and pet age doscrepancy (again, cat is adopted so who knows what the cat's age is). I was talking to my sister about this fraudulent company and she said the same exact thing happened to her: they subscribed for a long time and then as soon as they needed it, healthy paws said they didn't have the records required to approve the claim. I filed a complaint with the better business bureau and encourage everyone they have defrauded to do the same exact thing. Horrible horrible horrible! If I could give it a negative 5 stars, I would.

by GinaR811

When we rescued our pup in April 2020, the Healthy Paws brochure was in her adoption folder. We had heard way too many horror stories from friends and families in regards to pet emergencies and bills so we figure for $50 a month it was worth the piece of mind and I have been happy we did that ever since. She has had skin issues her whole life and we take her to get monthly cytopoint injections which are always covered after we hit that deductible. Recently we had to rush our dog to the hospital and she was diagnosed with PLE which required a lot of tests and 2 nights in the hospital and a bill of $8700. We were nervous about the bill being covered and it was so reassuring when the vet at the hospital said they have seen no issues with Healthy Paws and they deal with them a lot. I submitted the claim and within days 90% was reimbursed to us. The app is super easy to use and claims are a breeze to submit. The turnaround time is super fast and the direct deposit is seamless. Seriously it’s the easiest process. I am so happy we had decided to enroll in this policy right from the start otherwise we would have been left paying a huge bill out of pocket and now a preexisting condition. I cannot recommend Healthy Paws enough.

by Catparty2191

I have been a Healthy Paws customer for going on 5 years now, and currently have 4 pets (2 dogs and 2 cats) insured with them. My prior dog was insured with Healthy Paws as well. Fortunately, I have only needed to make claims for two of my dogs, and the claims process and coverage has gone smoothly every time. The app is very user-friendly and makes submitting claims quick and easy. My most recent claim was approved for reimbursement in less than 24 hours on a Friday, and I had the funds back in my bank account the next business day (Monday). Healthy Paws has covered everything they said they would, and at a fraction of the cost of some of their most well-known competitors. My premiums have only increased marginally over time, at a rate reasonable for the changes in average veterinary costs. Plus, my dog’s recent surgery requires physical therapy post op - something that is automatically covered under Healthy Paws’ policy but that a lot of other companies charge extra to cover. I work in the veterinary industry myself, at a hospital that frequently recommends and deals directly with another insurance company, and I STRONGLY prefer Healthy Paws - I cannot sing their praises enough.