Contact Worldcue Support

by Annika Ball

This app would not even install correctly. Had to remove the app.

First problem was with setting the password, even though I was following the rules for password creation it continually informed me I was not using the standard format of at least 10 characters in length, one capital letter, one lowercase letter, one number, and one special character.

Second problem was around eligibility. When I entered my email address it validated that I work for an approved company and informed me the email address was acceptable. However upon hitting the submit button to create my account it continued to tell me my email was not acceptable. I could never even get past the registration portion to begin to use this app.

Also worth noting this app says it may use your location even when the app is not running which can reduce battery life. Developers should learn most users find this very unattractive and an app due to battery performance and privacy issues.

by Sk8bro

How an app this bad can remain on the App Store, let alone get contracted by a major corporation is beyond me.

Did the health and safety and risk managers not read the endless bad reviews?

Did they ever try and use it before they contracted to use it?

Did they consider that the majority of the users were going to be temporary contract workers without corporate email accounts, and so would be unable to sign up?

The ‘Emergency Telephone Line’ service instantly answers with some awful music on hold and then transfers to someone who sounds like she’s in her bedroom...then the ‘support line’ you’re supposed to call is not listed anywhere and when ‘transferred’, once again, I think I’m speaking with someone working in their basement...

This is clearly an extremely poor solution, hastily developed for covid and should be relegated to the ‘junk bin’ ASAP!

by EK NYC

My company signed up for Worldcue so it could keep tack of employees during the Coronavirus. However, the app thinks you in the location where you first installed it no matter what, even though I gave it full permission for location services. The feature which allows you to manually update your location also does not work. The alert info frequently crashes. It’s a pretty simple piece of software to design, so not sure how they managed to do such a terrible job.